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DRM |
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Important Rental Info |
 PDF version |
Valid for hires between 01 Jan 12 - 31 Dec 12, last update 21 Nov 11
All rental rates include third party vehicle insurance with cover up to a maximum of € 50 million for damage to third party vehicles as well as separate vehicle insurance for damage caused by the renter to the rental vehicle. The excess that applies to any vehicle damage (damaged caused to the vehicle by the renter) is limited to € 1,300. For any damage resulting from hail, break-ins, accidents with animals, windscreen damage, etc (i.e. 'external influence' or 'freak' damage excluding damage caused by other people to the rental vehicle) the excess is limited to € 1,300. Any damage to the tyres or the underbody of the vehicle is not insured and must be paid for by the renter.
No insurance cover applies if damage is caused as a result of negligence, illegal activities or due to failure to adhere to the regulations outlined by DRM in the rental agreement (Please see 'Insurance Exclusions' for further details).
The general regulations governing insurance in Germany apply as the basis for this insurance policy. The excess applies to each incident and will be charged separately if more than one incident occurs.
You are required to provide a deposit of € 1,300 when you pick up the vehicle and this can only be done by credit card (Visa and Mastercard only). Without a credit card you will not be able to pick up your motorhome. This deposit increases by € 400 if you hire the satellite navigation system.
The deposit is deducted from the credit card at pick-up and if the vehicle is returned in good condition it will be credited back. All credit card deductions are processed in Euros. Neither the rental company nor Motorhome Bookers can be made liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement that result from any foreign exchange fluctuations or external fees.
Please ensure you have adequate available credit on your credit card
The deposit is reimbursed in ist entirety by DRM's head office as long as the motorhome is returned clean, undamaged and with full fuel tanks. The processing of the deposit can take up to 2 weeks and the rental company reserves the right to charge fees for any damage, necessary cleaning fees, late drop-off and fines incurred during the rental period, etc. These fees are deducted from the deposit or from the credit card given at pick-up.
If an accident occurs with an uninsured vehicle or the driver of an involved vehicle flees the scene, the renter is liable up to the limit of the excess. The excess is then deducted in the first instance - regardless of who is at fault and is deducted separately for each individual incident within the upper limit. It is reimbursed as soon as the rental company receives any damage payments from a third party, which can of course take some time.
All insurance cover is null and void where the terms of the DRM rental agreement are breached. Any damage that is caused if the renter acts outside of the rental company conditions is not covered by the insurance.
Any water and/or saltwater related damage, where the renter is at fault, is not covered by the insurance. This includes any damage to the underbody or roof or roof appendages. It also does not cover any loss of property resulting from a break-in.
The insurance does not cover damage in the following cases:
- any vehicle submersion or the vehicle being stranded in a water area
- damage resulting from creek or river crossings, driving through causeways or beach driving
- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages)
In the following cases the renter is liable for the full amount of damage caused either to the rented vehicle or to the property of a third party involved:
- damage caused by the use of the wrong fuel or when water or oil, etc are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence.
- repairs and towing costs that are incurred because of driving on unpermitted roads or in forbidden areas.
- tyre damage that is not a result of faults in the welding
- costs for vehicle keys that have either been lost or locked in the vehicle
- if people drive the car who have not been registered in the rental agreement
- personal property that is damaged in an accident or is either stolen or damaged during theft is not insured.
- if damage is caused as a result of other people using the vehicle without the permission of the rental company there is also no insurance cover.
- if damage is caused wilfully by any member of the travelling party
Please note: Glass damage (windscreen, headlights, other glass components) is covered within the 'freak damage' insurance but with the applicable excess.
The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.
If speeding tickets and parking fines and/or accidents, etc (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to charge for these costs in arrears as well as a processing fee by charging the customer's credit card.
The insurance options offered by the rental company do not include luggage insurance, nor do they included cover for any damage to passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.
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