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McRent |
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Important Rental Info |
 PDF version |
Valid for hires between 01 Jan 09 - 31 Dec 09, last update 27 Mar 09
In the event of an accident, breakdown or technical difficulties (including problems with tyres) you are required to inform the rental company, the McRent partner or the nearest 'Dethleffs' office immediately. If you have a problem outside of the McRent opening hours just call the service number which can be found in the vehicle documents. An emergency phone line provided by the vehicle manufacturer along with the Fiat breakdown cover and service guarantee are all included in the rental rates.
All McRent vehicles undergo strict quality control. However, problems can still occur from time to time. Please note: Small repairs or necessary expenses that are necessary to ensure the smooth running and upkeep of the vehicle that cost up to € 150 can be carried out without prior communication with the rental company and will be reimbursed to you at vehicle drop-off time. For repairs that will cost more than € 150 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed (otherwise no reimbursements can be provided). Any repairs can only be reimbursed upon presentation of a receipt as well as the replaced parts (where applicable).
If you have an accident, there is a fire or theft or you hit a wild animal, etc the police and the rental company need to be contacted immediately and any third party demands should not to be agreed to. In an accident the police report must include the name and address of the people involved as well as any witnesses along with the vehicle registration details of any vehicles involved. Even in the case of minor damage the renter is required to provide McRent with a detailed written report and a sketch outlining the situation.
NOTE: If you do not inform the rental company and police immediately and if the company is not given the opportunity to find a solution to your problem there will be no grounds for compensation.
The compulsory vehicle preparation fee, includes the cost for cleaning the exterior of the vehicle and, is included in our quotes/bookings. You are still required to return the motorhome with a clean interior, otherwise a fee of up to € 109 will be charged.
The toilet and waste water tanks have to be totally emptied by the time you drop off the vehicle, otherwise € 155 will be charged and further fees apply to covers the costs of emptying the waste water tank.
You are required to return the vehicle with a full tank of fuel, otherwise McRent will charge € 2.40 per litre of diesel to top it up (incl. processing fee). The propane gas bottles do not have to be returned full.
Smoking is not allowed in the rental vehicles. All vehicles are non-smoking and any breach of this condition will result in expensive fees being charged.
Pets or other animals are permitted - upon prior approval from McRent, in the rental vehicles as long as the breed and size is stated as part of the booking and the vehicle is returned in the same condition in which it was collected. Otherwise, special cleaning fees will be charged.
You can keep your pet dog with you in your motorhome (if permission is first given) for rentals from the following depots:
Aalen, Berlin, Frankfurt, Isny (preferably smaller dogs only in this case and max. 1), Hamburg, Hanover, Karlsruhe, Mannheim, Munich, Neumarkt, Reutlingen, Stuttgart and Regensburg.
All information provided has been put together by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We do not accept responsibility for any differences that come to light between our list of conditions and those of the rental company.
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