Britz Namibia

- Vehicle rental as booked
- Unlimited kilometres
- Standard vehicle insurance with an excess of N$ 50,000 per incident
- Third party insurance with N$ 20 million maximum cover
- Local taxes: 15% VAT in Namibia
- Living, vehicle and kitchen equipment
- First propane gas fill and full fresh water tank
- 1 extra driver
- Administration and credit card charges
- Transfers in Windhoek, Johannesburg and Cape Town (within 25 km of depot)
- Cleaning fee*
- Maps and list of campgrounds at the depot and App for download
- Nationwide 24/7 emergency breakdown service with toll-free number

* The vehicle must be returned with a clean interior and waste water tanks and toilets must be emptied prior to drop-off, otherwise fees of up to N$ 3,500 will be charged.

This option can only be booked in advance. It includes the following provisions in addition to those already included in the rental rates: 
- Super Cover insurance with NIL excess (except for damage to the clutch) including 1 spare tyre and windscreen.

- 5% discount for hires between 50 - 74 days
- 10% discount for hires between 75 - 99 days
- 15% discount for hires of 100 days or more
These discounts are deducted from the price that applies for 28 - 49 day hires.

Each rental day corresponds to one calendar day, regardless of what time you pick up or drop off the vehicle, i.e. the pick-up and drop-off days are calculated as 2 separate rental days, regardless of what time you collect or return the vehicle during opening hours.
If the booking falls into two price seasons, the rates are charged on the first season rate of pick-up.

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked or returned earlier than booked no refunds will be provided.

- Petrol/diesel, propane gas, operating costs
- Additional insurance options (except for the All Inclusive Option)
- N$ 250 Contract fee
- N$ 250 SA Road tax (charged on all pick-ups or drop-offs in Johannesburg, Durban and Cape Town)
- N$ 2,500 collection fee for pick-ups or drop-offs in Durban and in Port Elizabeth, for round trips only
- N$ 550 surcharge for pick-ups and/or drop-offs on certain public holidays
- N$ 550 After Hours surcharge for pick-ups and/or drop-offs outside normal office hours
- One-way fees between N$ 2,500 and 5,000 depending on the route
- Cross Border Fee for travel to bordering countries (see 'Cross Border Fee' below and 'Driving Restrictions' for further information)
- Additional driver fees (after 2 drivers)
- Young driver fees
- Transfers (26 - 75 km)
- Additional vehicle equipment/extras
- Carbon emissions of N$ 60 per rental day or N$ 900 max. for 15+ days
- Any taxes and fees that are payable on services purchased at pick-up

Event rates: For pick-ups/drop-offs during the periods of Cape Epic or the Afrika Burn Festival higher event rates apply and an additional surcharge will be charged. 

- Petrol/diesel, propane gas, operating costs
- N$ 250 Contract fee
- N$ 250 SA Road tax (charged on all pick-ups or drop-offs in Johannesburg, Durban and Cape Town)
- N$ 2,500 collection fee for pick-ups or drop-offs in Durban and in Port Elizabeth, for round trips only
- N$ 550 surcharge for pick-ups and/or drop-offs on certain public holidays
- N$ 550 After Hours surcharge for pick-ups and/or drop-offs outside normal office hours
- One-way fees between N$ 2,500 and 5,000 depending on the route
- Cross Border Fee for travel to bordering countries (see 'Cross Border Fee' below and 'Driving Restrictions' for further information)
- Additional driver fees (after 2 drivers)
- Young driver fees
- Transfers (26 - 75 km)
- Additional vehicle equipment/extras
- Carbon emissions of N$ 60 per rental day or N$ 900 max. for 15+ days
- Any taxes and fees that are payable on services purchased at pick-up

Event rates: For pick-ups/drop-offs during the periods of Cape Epic or the Afrika Burn Festival higher event rates apply and an additional surcharge will be charged. 

A one-off contract fee is payable locally when you pick-up your vehicle. The cost is N$ 250 per hire.

SA Road tax of N$ 250 will be charged on all pick-ups or drop-offs in Johannesburg, Durban and Cape Town.

Pick-ups/Drop-offs on public holidays are possible but only for an additional fee of N$ 550 and only if a specific time is agreed, payable locally.

For pick-ups and/or drop-offs outside normal office hours an additional fee of N$ 550 is payable locally and only possible if a specific time is agreed.

If you travel to Botswana, Mozambique (up to Vilanculous only), Namibia, Zimbabwe, Zambia (up to Livingstone only), Lesotho and Swaziland a surcharge of N$ 1,000 will be payable locally in addition to any one-way fees charged.

If pick-up or drop-off is in Durban a location fee of R 2,500 applies as well as if pick-up and drop-off is in Port Elizabeth, as the vehicles have to be delivered to these cities.

One-way rentals (i.e. where the drop-off location differs from the pick-up location) are available upon request with the booking.
The following one-way fees are payable locally:

From/To	Johannesburg	Durban	Pt. Elizabeth	Cape Town	Windhoek
Johannesburg	--	2,500	4,500	3,500	5,000
Durban	2,500	2,500	3,500	3,500	5,000
Pt. Elizabeth	3,500	4,500	2,500	2,500	5,000
Cape Town	3,500	3,500	2,500	--	5,000
Windhoek	5,000	5,000	5,000	5,000	--

Additional one-ways from/to Botswana, Mozambique, Zambia, Zimbabwe or other cities in South Africa are available on request only as different rates and additional fees may apply.

For all amounts payable in South African Rand or Namibian Dollars at the depot, the following VAT tax rates are charged:
- Namibia: 15% and South Africa: 15%

Motorhome Bookers has sought to provide this tax information as accurately as possible. However, we can not be held responsible for any changes that come to light such as new additional fees charged by the rental company at pick-up time or local tax increases made by the country in question.

The standard insurance with an excess of N$ 50,000 is included in the standard rental rates. This covers any damage to the rental vehicle or to third-party vehicles or their property. The third-party insurance comes with a maximum cover of N$ 20 million.

The following situations where damage occurs are not covered by the standard insurance, i.e. these are payable in full by the renter:
- Damage to the windscreen
- Theft or damage of the radio unit
- Any tyre or wheel damage
- Damage to the clutch or gears
- Vehicle recovery or towing costs
- Damage to the overhead or undercarriage (side sills, prop shaft, side shaft, front and rear diff and exhaust system)

Supplementary insurance options
By purchasing supplementary insurances you can reduce / eliminate the N$ 50,000 excess as follows:

-Supplementary insurance 1:
This option reduces the excess per incident to N$ 25,000 (except for damages to the clutch, see below). This insurance covers max. 1 windscreen or 1 glass damage and replacement for 1 tyre plus 1 rim. Please see further insurance exclusions under section 'Insurance Exlcusions' below. 

-All Inclusive Option (only available if booked in advance):
This option reduces the amount of the excess to NIL (except for damages to the clutch, see below). However, a security deposit of N$ 5,000 is still required at pick-up. Damage to the windscreen, glass damage, 1 tyre, radio theft, undercarriage and overhead damage and recovery or towing costs are then fully insured.

Please note that damages to the clutch (if not reported within the first 5 rental days after pick-up) and to the undercarriage or damage due to client negligence are not covered with any of the supplementary insurance options and are fully payable by the renter. Not allowed and not covered at all is driving before sunrise and after sunset for security reasons.

A processing fee of N$ 750 always applies in the event of damage to the vehicle or other insurance cases involving the vehicle. 

The deposit (as outlined below) is required at pick-up time and can only be provided with a credit card (VISA or Mastercard only!). Pre-paid credit cards, debit cards or cash payment are not accepted. Please ensure you have adequate credit on your card.

-N$ 50,000 deposit
If you book the standard rates with us and do not take out any of the supplementary insurance options a deposit of N$ 50,000 is payable at pick-up time. The rental company will deduct the amount from your card. The deposit will be returned as long as the rental vehicle is returned to the agreed location, on the agreed date, without any damage and if the waste water tank has been emptied.

-N$ 25,000 deposit
If you book the standard rates with us and do not take out any of the supplementary insurance options a deposit of N$ 25,000 is payable at pick-up time. The rental company will deduct the amount from your card. The deposit will be returned as long as the rental vehicle is returned to the agreed location, on the agreed date, without any damage and if the waste water tank has been emptied.

-N$ 5,000 deposit
If you book the All Inclusive Option (only available in advance), a security deposit of N$ 5,000 is required. The payment of this deposit is compulsory at pick-up. The rental company will deduct the amount from your card. The deposit will be returned as long as the rental vehicle is returned to the agreed location, on the agreed date, without any damage and if the waste water tank has been emptied.

In the event that damage is inflicted on a Britz vehicle or third-party property a further deposit will be taken in order to cover the excess for each individual incident.
A processing fee of N$ 750 always applies in the event of damage.

The deposit will be fully refunded if you return the vehicle to the agreed location, on the agreed date, with no damage incurred by the vehicle or to third party property, if the toilet and waste water tanks have been emptied and no items are lost or damaged. 

Please note: If you pick-up or drop-off in Johannesburg or Durban, an additional surcharge of R 250 has to be paid upon pick-up to cover the toll for driving in the province of Gauteng.

Any parking fines, speeding tickets or any damage that comes to light after dropping off the vehicle will be charged to the renter's credit card plus a processing fee of N$ 300.

If an accident or other damage of some kind occurs you are always required to pay the excess in the first instance even if the damage was not caused by you. If a second accident occurs after the first excess has been paid, another excess will be charged (i.e. one excess per incident). If you purchase any of the excess reduction options the amount of the excess is reduced accordingly. The excess is refunded as soon as the rental company receives a payment and admission of fault from a third party. This can of course take some time (even years).

In Southern Africa it is not compulsory for local people to insure themselves against damage caused to third parties or their property. Therefore, it can be impossible to claim against the locals for damage they cause to your rental vehicle or property, not even via legal channels in South Africa, Namibia or their neighbouring countries. If an accident occurs with another driver or someone damages the vehicle and flees the scene the renter will be liable up to the limit of the excess for any costs incurred, regardless of who caused the accident. The deposit is then kept. This excess applies on a per-incident basis. If a second separate accident occurs a new deposit will need to be taken for the appropriate excess amount.

NOTE: If an accident occurs with a third party never admit fault to a third party, nor should you offer to pay any damage caused!

All insurance cover is null and void where the terms of the Britz Africa rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance.

Any water and/or saltwater related damage where the renter is at fault is not covered by the insurance. Damage to the undercarriage and loss or damage or property is also excluded from insurance coverage.

The insurance does not cover damage to the rental vehicle nor damage inflicted upon any third-party in the case of:
- any vehicle submersion
- the vehicle being stranded in a water area
- damage resulting from creek or river crossings, driving through causeways or beach driving
- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and Camping appendages)
- damage caused by the use of the wrong fuel or when water or oil, etc are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- incorrect use of differential locks and / or transfer cases, i.e. driving on tar roads with electronic differentials engaged
- repairs, retrieval and towing costs that are incurred because of driving on waterways, unpermitted roads or in forbidden areas.
- costs for vehicle keys that have either been lost or locked in the vehicle
- if people drive the car who have not been registered in the rental agreement
- personal property that is damaged in an accident or is either stolen or damaged during theft is not insured
- damage to/abuse of gear box or clutch
- single vehicle accident with roll over where negligence (e.g. speeding) is proven
- any retrieval or towing costs incurred
- if damage is caused as a result of other people using the vehicle without the permission of the rental company (not registered in agreement)
- if any member of the rental party deliberately damages any part of the vehicle

The equipment that is supplied with the vehicles is not covered by any of the insurance options. Any loss or damage to the equipment including items such as fridges, compressors, tents, etc. will be charged to the renter.

Damage that is not insured unless you book the supplementary insurance 1:
- damage to 1 tyre plus 1 wheel
- 1 glass damage (windscreen, light, glass)

Damage that is not insured unless you book the All Inclusive Option:
- damage to tyres plus wheels
- glass damage (windscreen, light, glass)
- towing or recovery costs
- radio theft

Britz does not provide a replacement vehicle unless payment of all damages/recovery costs to the first vehicle is made.

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.
Where speeding tickets and parking fines and/or accidents, etc (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee of N$ 300 for traffic fines and N$ 750 for accidents or charge their credit card in arrears.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A valid UK, European, Australian or New Zealand Licence, etc is valid for use in Southern Africa and must be presented in addition to an international driving licence or official translation. Photocopies are not accepted.

The minimum age for registered drivers is 25 years. Drivers between 23 and 25 years have to pay a surcharge of N$ 500 and they have had a driving licence for 3 years. Younger drivers are not allowed to drive the vehicles. 

A maximum of 2 drivers can be registered at pick-up at no extra cost. The fee for each additional driver is N$ 250. Anyone wanting to drive the motorhome must have their details entered in the rental agreement and the renter must have constant access to their contact details. The renter is liable for the actions of each and every driver.

Before you can collect your vehicle you are required to present a valid driving license, credit card, your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

A minimum hire period of 7 days applies, if dropping off your vehicle in Port Elizabeth or Durban 15 days apply.

All vehicles are equipped according to the number of passengers booked (max. for 4 persons). This includes:
pots/ pans, crockery, sleeping bags/blankets, pillows, pillow cases, bath towels, tea towels, dustpan, brush, bucket, fresh water hose, electrical cable as well as safety components such as a jack, spare tyre and instruction manual.

The following extras are not included in the standard rental rates and can be hired and paid for at the depot at pick-up (pending availability):

- Baby seat (up to 4 years): N$ 500 per hire
- Booster seat (4 - 6 years): N$ 500 per hire
- GPS: N$ 1,000 per hire. A security deposit of N$ 4,000 is required, in case of loss the excess is N$ 4,000
- Extra equipment: N$ 1,000 per person
- Extra bed set: N$ 100 per person/hire
- Extra towel set: N$ 100 per person/hire
- Compressor: N$ 1,000 per hire

Please inform us at time of booking if you would like to reserve one of these items. Otherwise it cannot be guaranteed that they will be available when you pick-up the vehicle.

Baby seats (up to 4 years) and booster seats (4 - 6 years) are not compulsory in Southern Africa.
These are available for rent upon request. They cost N$ 500 (payable locally) per seat and hire.
Please provide us with the age(s) and weight(s) of your children when you make your booking so that we can reserve the appropriate seat for your vehicle.

Only possible with vehicle types MDE, DCE and DLE: 2 baby seats or 2 booster seats or 1 baby seat + 1 booster seat.

The above extras and baby/booster seats can still be rented at pick-up time and paid for on the spot. However, there can be no guarantee that they are available at such a late stage. All such items remain the property of Britz and must be returned with the vehicle at drop-off time.

All vehicles are licensed (and the insurance applies) only for use in South Africa, Namibia, Botswana, Lesotho, Swaziland, Zimbabwe, Zambia (to Livingstone only) and Mozambique (to Vilanculous only). However, if you drive into Botswana, Lesotho, Namibia, Swaziland, Zimbabwe, Zambia and Mozambique, a Cross Border Fee of N$ 1,000 applies. You are not allowed to take a Britz vehicle into any other African countries such as Angola, Malawi or Tanzania.

Important:
If you plan on driving in any neighbouring countries you are required to inform us of this intention when you make your booking (in the comments section of the online booking process) so that we can inform the rental company. This enables them to ensure they have the necessary paperwork prepared before you arrive.
If you plan on driving into Zimbabwe or Zambia, you need to email us a colour copy of your passport and national driving licence at least 3 weeks before pick-up so we can forward these documents to the rental company. If you do not provide the documents well enough in advance, it can take up to three days until the necessary paperwork is completed locally.

Britz's 4WD campers and vehicles can be driven on unsealed public roads and on 4x4 tracks that are publicly recognized. You are required to obtain prior written approval from Britz before driving on terrain that does not match this description. The rental company reserves the right to impose restrictions on certain roads or areas if road, weather or poliltical issues make this necessary. It is not permitted to drive to any country/region that is in a state of war or other crisis.

If the renter drives on unsealed roads or in restricted areas or countries, this is done at his/her own risk.The renter is liable for any damage that is incurred on such terrain or routes, including costs for breakdowns or accidents and the resulting need for towing or vehicle recovery services and there is no insurance cover.
The vehicle is also not allowed to be driven through water areas or to come in contact with salt water, otherwise the insurance is also null and void.

Important information:
- Damage to the vehicle which occurs as a result of the vehicle overheating is not covered by the insurance
- Always park in secured areas only
- In the event of an accident, breakdown or a technical problem in an African country it can take longer to obtain assistance than it would in the UK or a European country for example.
- Please contact the local tourism board office representing the respective country you wish to visit or the local Automobile Association to obtain useful and important information/requirements pertaining to visiting/driving in that country.
- Namibia's landscape consists predominantly of dry desert areas and the majority of side roads are gravel roads. It is not possible to keep the vehicles totally free of dust so there can be no compensation given if any dust does make ist way into the vehicle or luggage during your hire.
- Travel into Zambia is only allowed as far as Livingstone National Park
- Travel into Mozambique is only allowed as far as Vilanculous

Tip: It is a useful idea to encase your luggage with a large clean plastic bag (for example) while driving.

Please note: You are not allowed to drive to AfrikaBurn Festival with any Britz vehicles as the rates and conditions offered through Motorhome Bookers do not apply if you want to attend the festival.

For security reasons, all Britz vehicles are equipped with a tracking device. Tracking can be monitored in all Southern Africa destinations allowed by the rental company.

Britz Africa offers a special service: 
There is a special department that will prepare a route and book the campgrounds for you in advance for a small processing fee. The payment has to be made directly to Britz Africa and you will receive the itinerary and vouchers at pick-up. If you are interested, please contact Mike Pheiffer, email: mike@maui.co.za

In addition you can download in advance Caravan Parks App for free, to reserve campgrounds before starting your trip:
Link to Google Play Store
Link to Apple Store

One-way rentals (i.e. vehicle pick-up at depot 'A' and drop-off at depot 'B') are available upon request with your booking and for a fee which is payable locally. For further details on this subject please see the section 'Additional Costs' - 'One-way Rentals' above.

- Namibia: Windhoek
- South Africa: Cape Town, Johannesburg
For the exact addresses please find the map by clicking on 'Rental Depots' in the Britz Africa section of our website.

Drop off is also possible in Durban and Port Elizabeth, however, there are no rental depots and the vehicles will be delivered there and fees apply. For location surcharges/one-way fees please refer to 'One-way Rentals/Location surcharges' in the section 'Additional Costs'.

Monday to Friday: 0730hrs – 1730hrs (last pick-up at 1600hrs, last drop-off at 1600hrs)
Saturday: 0800hrs – 1400hrs (last pick-up at 1200hrs, last drop-off at 1200hrs)
All depots are closed on 25 Dec.

Pick-ups are only possible at the booked depot and during the opening hours. If you collect the vehicle later than planned, no costs can be reimbursed.

Pick-ups on weekends or public holidays are only possible:
- at a certain time of the day as agreed with the rental company during the booking
- with an additional After Hours Surcharge outside normal office hours or a public holidays surcharge*

*For pick-ups on the following public holidays an additional fee of N$/R 550 is payable locally:
Namibia: 10 Oc 21, 26 Dec 21, 27 Dec 21, 01 Jan 22, 21 Mar 22, 15 Apr 22, 18 Apr 22, 02 May 22, 04 May 22, 25 May 22, 26 May 22, 26 Aug 22
South Africa:16 Dec 21, 26 Dec 21, 27 Dec 21,01 Jan 22, 21 Mar 22, 15 Apr 22, 18 Apr 22, 27 Apr 22, 02 May 22, 16 Jun 22, 09 Aug 22, 24 Sep 22

After hour operations are as follows: Saturday: 1300hrs – 1600hrs or Sundays & Public Holidays 0800hrs – 1600hrs.

Please note the varying public holidays in each country. Whenever a public holiday falls on a Sunday the following Monday becomes a public holiday instead.

You are required to allow the experts at the pick-up depot to provide you with a detailed vehicle briefing. This will take approximately 2-3 hours, depending on the questions asked. Britz reserves the right to withhold the handover of a rental vehicle until a thorough explanation and demonstration of the vehicle and its equipment has taken place and does not take responsibility for any delays that may be incurred on the pick-up day.

The vehicle is provided full of fuel and the gas bottles and fresh water tanks are full. 

You can drop off your motorhome during opening hours at the booked depot. Please allow up to 1 hour in order for vehicles/equipment to be checked.

Drop-offs on weekends or public holidays are only possible:
- at a certain time of the day as agreed with the rental company during the booking
- with an additional After Hours Surcharge outside normal office hours or a public holidays surcharge*

*For drop-offs on the following public holidays an additional fee of N$/R 550 is payable locally:
Namibia: 10 Oc 21, 26 Dec 21, 01 Jan 22, 21 Mar 22, 15 Apr 22, 18 Apr 22, 02 May 22, 04 May 22, 25 May 22, 26 May 22, 26 Aug 22
South Africa:16 Dec 21, 26 Dec 21, 01 Jan 22, 21 Mar 22, 15 Apr 22, 18 Apr 22, 27 Apr 22, 02 May 22, 16 Jun 22, 09 Aug 22, 24 Sep 22

After hour operations are as follows: Saturday: 1300hrs – 1600hrs or Sundays & Public Holidays 0800hrs – 1600hrs.

If the vehicle is returned earlier than agreed no refunds are possible. If the vehicle is not returned to the correct depot, at the agreed time, in a damaged or excessively dirty state or if the toilet or waste water tanks are not emptied, the rental company will charge appropriate additional fees as recorded in the rental agreement. A processing fee of N$ 250 also applies in each case. The drop-off location can only be changed with the express permission of the rental company and fees can apply. Extensions of the rental period must be paid for locally and the rates for the extra days are higher than what you would pay to Motorhome Bookers.

The rental company reserves the right to charge the renter for any loss of revenue incurred as a result of such delays in the return of the motorhome, e.g. if another customer is made to wait or miss out on their vehicle due to this delay. The renter will be charged for all costs and fees as recorded in the rental agreement if the vehicle is returned damaged in line with the upper limit of the excess.
If an accident occurs a new excess (deposit) will be required to cover any possible future damage.
A processing fee of N$ 750 also applies if the vehicle is damaged.

Britz also reserves the right to charge a cleaning fee of N$ 1,500 if the vehicle is returned with the interior in an unclean state and if the exterior is covered in heavy dirt (or similar) such that it is not possible for Britz to check the vehicle for damage. Waste water tanks and toilets must be emptied prior to drop-off, otherwise fees of up to N$ 3,500 will be charged. The fuel tank must be returned full at drop-off time. If not, a handling surcharge of N$ 2.00 per litre on top of the market fuel price will be charged. The propane gas bottles do not have to be returned full.

Britz provides a free transfer service between the airport or city hotels and the rental depot within a radius of 25 km. If wishing so please inform us about it during the online booking process. 
Within a radius between 26 km and 75 km you can pre-book a transfer service at R 550 per way during the booking process on our website.

Meeting point with Britz at the airports arrival area at the Thrifty counter.

Britz will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not available for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be reimbursed. This does not enable the renter to cancel his/her booking and there are no grounds for compensation.

Even though all vehicles have similar equipment and designs small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company.
We can not accept any responsibility for any mistakes or human error in the provision of these details. This information on our website can be changed at any time without prior notice.

Despite regular quality control checks problems can still arise with the vehicles from time to time.
In the event of an accident, breakdown or technical difficulties (including problems with tyres) you are required to inform the rental company immediately within the first 24 hours of collection (clutch damage within the first 3 days of collection).

Britz provides a toll-free emergency service line which is available 24/7. You will receive further details about this at pick-up time. In the event of an accident, fire, theft or damage involving a wild animal the renter is required to inform both the rental company and the police immediately. Third party demands should not be agreed to. Under no circumstances should you ever admit liability in an accident nor should you offer to pay for the damage to third party property.
The renter is required to provide a detailed accident report which outlines the names and addresses of all people involved as well as any witnesses and the registration details of all vehicles involved.. The renter also needs to provide a detailed written report as well as a sketch of the situation.

If the rental vehicle is involved in an accident and is no longer driveable a replacement vehicle - as long as one is available - will be provided at the nearest (city) rental depot. However, if the renter would prefer that this vehicle is delivered to his/her present location he/she will have to pay both the delivery charges and towing costs (for the damaged vehicle) back to the depot. Any lost days cannot be reimbursed. Should the renter not be able to or not wish to accept the replacement vehicle no costs can be reimbursed if the rental agreement is then terminated early.

Following an accident a new deposit is required to cover the excess for any future incident, as long as the renter continues the hire. If a replacement vehicle is taken following an accident a new contract is required as well as a new insurance payment including a deposit.
Please be aware that in the event of a breakdown or accident in an African country it can take longer to obtain assistance than what we are used to in the UK, Europe or other countries.

Note: If you do not inform Britz immediately about the need for a repair and if the company is not given the opportunity to help you find you a solution no compensation or reimbursement can be provided.

Small repairs or necessary expenses for the upkeep of the vehicle up to N$ 1,500 can be carried out without prior communication with the rental company and will be reimbursed to you at drop-off time. For repairs that will cost more than N$ 1,500 you are required to inform the rental company and obtain their permission before repairs take place in order to obtain their approval to proceed (otherwise no refund can be given). All repairs can only be reimbursed upon presentation of a receipt and any replaced parts (where these repairs are not the fault of the renter). 
If the ongoing journey needs to be interrupted due to a necessary repair, and Britz Africa agrees, accommodation costs of up to max. N$ 950 per vehicle per night may be refunded - but only with prior approval!

The vehicle must be returned with a clean interior, otherwise a fee of up to N$ 1,500 will apply. The toilet and waste water tanks must be totally empty before drop-off. Otherwise, a further fee of N$ 3,500 will be charged for Britz to empty these. The petrol tanks have to be returned full. However, the propane gas bottles do not.

Pets or other animals are not allowed in Britz' vehicles. Smoking is strictly prohibited, and in case of infringement, cleaning fees of at least N$ 3,500 will be charged. 

All information provided has been put together by us (Motorhome Bookers GmbH & Co. OHG) in as much detail as possible and on the basis of the information made available to us by the rental company. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We cannot accept any responsibility for differences that come to light between our list of conditions and those of the rental company.