Maui Australia

- Vehicle as booked
- Unlimited kilometres
- Standard insurance with an excess of AU$ 7,500 per incident
- 10% GST
- 3% administration fee
- Tablet with GPS, travel and vehicle user tips 
- Kitchen equipment
- Bedding and linen
- General vehicle equipment
- Toll-free 24-hour roadside assistance

The vehicle must be returned with a clean interior, otherwise a fee of AU$ 250 will be charged. Waste water tanks and toilets must be emptied prior to drop-off, otherwise an additional fee in the amount of the Express Return option will apply. The fuel tank and LP gas bottle have to be full at drop-off, unless the Express Return option has been purchased (please refer to the section 'Additional Costs').

This option can only be booked in advance, is charged for a maximum of 50 rental days and cannot be purchased on arrival. There are no long-hire discounts off these supplementary rates. You can see the price for this option during the online quoting / booking process on our website.

In addition to the provisions of the base rental rate, this option includes:
- 'Liability Reduction Option' insurance supplement (NIL excess) including single vehicle roll over cover
- Linen exchange service (exchange your linen and bedding at any Maui branch during your hire)
- Additional driver fees
- 1 camping chair per person
- 1 camping table
- 1 baby/booster seat (on request only)
- Portable fan heater (on request only)
- Mobile WiFi including 1GB data

Save time and avoid errors at pick-up time!

With your travel documents you will also receive the internet link below which enables you to complete your online pre-registration in advance. You can use this form to complete all necessary details such as booking number, name etc. for Maui so that they can prepare your rental agreement in advance of your arrival and have it ready for you to sign as soon as you arrive to pick up your vehicle. 

https://sci.thlonline.com/sci/start

8% Early Booker Discount applies for all bookings made 180 days prior to pick up and can be changed any time.
The discount does not apply to the All Inclusive option. 

8% discount off the standard rates for hires of 21 days or more.
The discount does not apply to the All Inclusive option.

Multiple Hires
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hires in Australia and New Zealand for Maui, Britz and Mighty can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Longer-term discounts must be requested at the time of booking.

If multiple hires are within the same country and total days exceed 50 days, only the maximum charge applicable to the Liability Reduction Option or the All Inclusive option will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive all inclusive option or Liability Reduction maximum cost, the more expensive option is applied. In the instance where a Maui hire is being combined with a Britz or Mighty hire and the packages have the all inclusive supplement, these components cannot be combined to have a maximum charge applied. However, the vehicle rate can have a longer-term discount applied if applicable.

Please note that the Broome and Hobart surcharge in Australia is charged for each individual rental where Broome or Hobart is a component of the booking.

If multiple hires total more than 100 days, these rates and terms do not apply. Requests for quotes of more than 100 days should be made with us first by email or phone.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the vehicle security deposit amount and currency is the same.

Each rental day corresponds to one calendar day, regardless of what time you collect or return the vehicle.
The flex rate that is available at the time of booking determines the daily rental rate. This price that applies from day one of your rental duration then applies for the entire rental period up to the 7th day. Every rental day from the 8th rental day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on. The flex rate that applies for the 15th rental day will be used from then, etc. As soon as you have booked, that rate is fixed, i.e. the price you pay per day will not change, even if the flex rates change at a later date.

To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for your desired rental period. The base flex rate is calculated by the rental company on the basis of supply and demand and is adjusted a week every Sunday. 

For bookings of 5 vehicles or more or for long-term hires of 100 days or more we will need to place special request with Maui as there are other prices and conditions that apply in such cases. This also applies for multiple hires that add up to 100 days or more.

Note: If you decide to extend your rental duration before you actually collect your vehicle the same flex rate is used to calculate the additional rental days that applied on the day when you made your original booking as long as the original booking has not already since been changed. For all other changes to your booking this will be calculated by using either the original flex rate or the flex rate that applies at the time of the booking change, depending on which rate is higher.

The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided.

- Petrol/diesel, LP Gas
- Additional driver fee
- Linen exchange service
- Camping chairs and table
- Baby/Booster seat
- Additional insurance options
- Transfers
- AU$ 165 or AU$ 250 one-way fee, depending on locations*
- AU$ 100 surcharge for pick-up or drop-off in Hobart
- AU$ 750 one-off fee for pick-up or drop-off in Broome
- AU$ 100 one-off fee for pick-up or drop-off on certain public holidays (please refer to section 'Pick-up/Drop-off' for details)
- Any taxes and fees that are to be paid on services you purchase at pick-up

* One-way fees vary depending on the direction of the hire. See 'One-way Rentals, Broome/Hobart Surcharge' below for details.

- Petrol/diesel, LP Gas
- AU$ 165 or AU$ 250 one-way fee, depending on locations*
- AU$ 100 surcharge for pick-up or drop-off in Hobart
- AU$ 750 one-off fee for pick-ups or drop-offs in Broome
- AU$ 100 one-off fee for pick-up or drop-off on certain public holidays (please refer to section 'Pick-up/Drop-off' for details)
- Transfers
- Any taxes and fees that are to be paid on services payable at pick-up

*One-way fees vary depending on the direction of the hire. See 'One-way Rentals, Broome/Hobart Surcharge' below for details.

One-way rentals are available upon request between all Australian depots and in all vehicle categories with advance bookings, including rentals between the mainland and Tasmania. The following one-way fees apply at pick-up time.

A one-way fee of AU$ 165 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to one of these locations (if the drop-off location differs from the pick-up location of course). Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be AU$ 250.
E.g., a Cairns to Darwin one-way rental would incur a one-way fee of AU$ 250, whereas a one-way rental from Cairns to Brisbane will incur a one-way fee of AU$ 165.

The minimum hire period for one-way hires varies between 7 and 28 days. For further information please refer to section 'Driving Restrictions'.

A fee of AU$ 750 is charged for vehicle collection and/or return in Broome. This fee is always charged on top of any one-way fee that may apply.

A fee of AU$ 100 is charged for vehicle collection and/or return in Hobart. This fee is always charged on top of any one-way fee that may apply.

For multiple rentals within one holiday the long-term hire discount applies for the sum of all rental days together. However, the Broome or Hobart surcharge is charged separately for each individual rental.

Baby and booster seats are compulsory for children up to 7 years of age.
If you require one of these during your rental, please let us know the child's age and weight when you book. A fee of AU$ 36 is charged per seat and rental (included in the All Inclusive option). For further information on this subject, please refer to the section 'Equipment & Extras' below.

The local GST (Goods and Services Tax) and stamp duty are included in all prices you pay to us. For all amounts payable in AU$ at the depot, the following sales taxes are charged on top of these amounts: 10% GST, 3% Administration fee.

Motorhome Bookers has sought to provide this tax information as accurately as possible. However, we cannot be held responsible for any changes that occur, such as new additional fees being charged by the rental company at pick-up or local tax increases made by the country in question.

The standard insurance is included in the rental rates. The third-party element of this insurance comes with a maximum cover amount of AU$ 20 million and covers and bodily damage inflicted upon a third party. There is no insurance cover for injury caused to the renter or passengers of the rental vehicle and Maui does not provide an insurance option for this.

The renter is liable for an excess of up to AU$ 7,500 (per incident) for vehicle damage in the event of an accident. This applies to any material damage to third-party property or the rental vehicle, regardless of who causes the accident. This liability remains in place until a third party admits liability and makes a payment to cover costs incurred.

To see a list of the types of damage where there is no insurance cover, please refer to the section 'Insurance Exclusions'.

In Australia it is not compulsory for locals to have third-party insurance. In the event of an accident or if someone flees the scene, the renter is liable for any damage caused within the limit of the excess. You can reduce the level of the excess or waive it as follows:

- The All Inclusive option can be booked in advance with us (see 'Inclusions' above - only available in advance, not at the depot). This option includes the 'Liability Reduction Option' insurance supplement.
- Alternatively, you have the option of purchasing the following insurance option locally as outlined below.

* refers to time of repair, lost rental income for damaged vehicle, etc.
** single vehicle accident with roll over is only covered if you book the All Inclusive option

Multiple rentals
For information about multiple hire discounts and how this affects the insurance supplements or the All Inclusive option, please see the section 'Inclusions' - 'Multiple hires'.

With the standard insurance the deposit (which covers the level of the excess) can be provided by credit card only (Visa, Mastercard and American Express are accepted). Pre-paid credit cards, cash or travellers cheques are not accepted.
The owner of the credit card must be present and sign when providing the deposit and he/she is liable for any damages to the rental vehicle. This deposit can only be provided by the renter as named in the booking and it cannot be spread over 2 or more credit cards.

NOTE: Please ensure that you have sufficient funds on your credit card before departure.

All credit card payments are made in Australian Dollars.
With any transactions made using a credit card, including providing your deposit with your credit card, additional and non-refundable administration charges will apply in addition to the standard payment amounts as follows:
Visa, Mastercard: 2%
American Express: 2.8%
Credit card surcharges applicable to vehicle security deposits, where the card used is a Visa or MasterCard, are refunded when the vehicle is returned undamaged and the security deposit is refunded.

For standard insurance (i.e. without the additional excess reduction or All Inclusive option):
The deposit (AU$ 7,500) is deducted from the credit card when you collect your vehicle and is returned to you when you drop off the vehicle as long as the vehicle is returned without any damage or third party incidents having taken place. Neither the rental company nor the tour operator is liable for any cost differences that occur between the cost of the deducted deposit and the reimbursement resulting from foreign exchange fluctuations or external fees.

With the Liability Reduction Option or if you book the All Inclusive option through Motorhome Bookers, an authorisation of the credit card is all that is required at pick-up time. The customer authorises Maui to charge any fees such as cleaning fees, speeding or parking fines, rental extensions etc.

The deposit will be reimbursed in full as long as the vehicle is returned in the same condition in which it was collected, with full petrol/diesel and LP Gas tanks. The rental company reserves the right to charge a cleaning fee of AU$ 250 if the interior of the vehicle is excessively dirty. The toilet and waste water tank must be completely empty, otherwise a further fee in the amount of the Express Return option will be charged.

The excess is always banked in the first instance, regardless of who is at fault and is owed to the rental company by the renter. It applies per incident and if a further accident occurs, a separate deposit is then payable to the same total. The excess is refunded to the renter if a third party admits liability and makes a payment to cover the corresponding costs. However, this may take some time.

If you choose the Liability Reduction Option, there is no excess at all and all damage to the rental vehicle including the roof, roof appendages or underbody or to the property of third parties is covered except for damage caused in situations as outlined in the section 'Insurance Exclusions' below and excluded damages according to the rental contract that has to be signed on pick up.

All insurance cover is null and void if the terms of the Maui Australia rental agreement are breached. Any damage that is caused because the renter acts outside of the rental company's conditions, is not covered by any insurance.

Any water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in case of vehicle submersion, the vehicle being stranded in water, or resulting from driving on causeways or beach driving.

A single vehicle roll-over is only covered by insurance if you purchase the All Inclusive option in advance. A vehicle rollover is deemed to have occurred where damage to the vehicle results from the vehicle rolling or tipping to such a degree that any or all tyres lose normal contact with the road surface.

Unless you have the All Inclusive Option or purchase the Liability Reduction Option locally, any damage to the underbody, roof or roof appendages is not covered.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle, it is advised to not leave any valuable items in the vehicle.

In the cases listed below, the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- vehicle submersion or the vehicle being stranded in a water area
- any water related damage including vehicle submersion, contact with salt water, creek or river crossing, driving to flooded areas and beach driving
- activities that are in breach of the rental agreement, e.g. driving under the influence of drugs or alcohol or dangerous driving
- damage caused because total load has exceeded recommended load as stated in vehicle manual
- damage caused by the vehicle rolling over (exept where the All Inclusive option has been purchased)
- damage caused by the use of the wrong or unclean fuel or by the use of bio-diesel
- damage caused when water or oil, etc are not topped up to minimum required levels (causing overheating, frost damage, etc)
- damage caused if warning signals in the vehicle are ignored
- damage caused to the vehicle due to the incorrect use of snow chains
- damage caused if accessories have been fitted to the vehicle incorrectly
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- repairs and towing costs that are incurred because of driving on restricted roads or areas
- costs for vehicle keys that have either been lost, stolen or locked in the vehicle
- people driving the vehicle who have not been registered in the rental agreement or do not have a license or if the maximum number of passengers is exceeded
- personal property that is damaged in an accident or lost, except where such damage or loss is caused by Maui's own negligence or breach of the Maui rental agreement terms and conditions
- if any member of the rental party deliberately damages any part of the vehicle or willful misconduct occurs
- any damage caused to the vehicle by flood

Whilst we appreciate that accidents may occur, there are also clearly cases of driver negligence where any insurance coverage is voided. This would include incidents where the driver is found to be in breach of the law in terms of speed, alcohol, drugs, or is found by the police or investigating authority to have been driving in a dangerous or negligent manner. In all such instances, Maui reserves the right to pursue full recovery from the renter.

All credit card payments locally are made in Australian Dollars.
With any transactions made using a credit card - for example for hire extensions or the purchase of any optional extras - additional and non-refundable administration charges will apply in addition to the standard payment amounts as follows:
Visa, Mastercard: 2%
American Express: 2.8%
Credit card surcharges applicable to vehicle security deposits, where the card used is a Visa or MasterCard, are refunded when the vehicle is returned undamaged and the security deposit is refunded.

If you provide a deposit via credit card, an administration fee will also apply in line with the amounts mentioned above and in addition to the deposit amount.

Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement resulting from foreign exchange fluctuations or external fees.

Where speeding tickets and parking fines and/or accidents (e.g. that have not been mentioned to the rental company) come to light, the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee of AU$ 60 or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

It is compulsory to have a valid national driving licence in order to be allowed to drive in Australia. If your national licence does not include the relevant details in English, an international driving licence will also be required along with your national licence. Drivers are required to have possessed a full and valid driving licence for at least one year prior to pick-up.

The minimum age for registered drivers is 21 years.

Additional drivers can be registered at the time of vehicle collection. The fee per additional driver is AU$ 2 per day (max. AU$ 30 per hire) unless you book the All Inclusive option with Motorhome Bookers. Anyone wanting to drive the motorhome must have their details entered in the rental agreement.

Before you can collect your vehicle, you are required to present a valid driving licence, credit card (compulsory), your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

Minimum hire:
- 5 days 
- 7 days for the vehicle types Cascade, Platinum Beach and River with pick-up in Sydney between 09 Oct 19 and 15 Oct 19 during the Bathurst Races
- 7 days for hires with all vehicle types with pick-up in Melbourne between 24 Oct 19 and 28 Oct 19 during Moto GP Races
- 7 days for hires within the Easter period between 17 Apr 19 and 23 Apr 19
- 7 days for hires with all vehicle types with pick-up in Brisbane between 17 Jul 19 and 21 Jul 19 during Splendour in the Grass Music Festival
- 10 days for pick-ups and/or drop-offs at all locations between 20 Dec 19 and 10 Jan 20
- 20 days for one-way hires into Hobart between 15 Feb 19 and 30 Jun 19 
- 20 days for one-way rentals with all vehicle types (except for Ultima and Ultima Plus) between 01 Mar 19 and 15 Sep 19 with drop-off in Cairns 
- 20 days for one-way rentals with vehicle types Ultima and Ultima Plus between 01 Jun 19 and 15 Sep 19 with drop-off in Cairns
- 20 days for one-way hires with pick-up in Alice Springs, Darwin, Broome between 01 Apr 19 and 15 Jul 19 (except for drop-offs at those rental stations)
- One way hires have increased minimum hire periods between 7 and 28 days. For further information please refer to section 'Driving Restrictions'

Maximum Hire:
- 100 days
For hires over 100 days Maui requires us to place a special request for which special pricing and conditions apply. This also applies for multiple hires that add up to more than 100 days.

The following equipment is included in the rental rates:

General equipment: pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, clothes hangers, toilet chemicals and floor safe in all vehicles.

Kitchen equipment: plates, bowls and cups, wine and drinking glasses, cutlery and cooking utensils, bottle/can opener, mixing bowls, colander, saucepans, frying pans, chopping board, gas kettle, electric jug, coffee plunger, toaster and tea towel.

Bedding/linen per person: pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed.*

Maui welcome starter pack: dishwashing detergent, bin liner, sponge/scourer and wipe cloth.

A first-aid kit is provided in every vehicle. If the safety seal is opened and it is used the kit becomes the property of the renter and AU$ 35 will be charged at drop-off.

*Linen Exchange Service (included in All Inclusive option): exchange your linen and bedding at any Maui branch during your hire

Please note that the camping table and chairs are not included in the rental rates unless you book the All Inclusive option. The following extras are not included in the base rental rates but can be rented at the depot at pick-up time (pending availability):
Equipment package (The Bundle) @ AU$ 10 per day (max. AU$ 500), includes the following extras:
- Camping table
- Camping chair (per person)
- WiFi including 1GB data
- Additional driver fee
- Linen exchange service
- Baby/booster seat (on request and if booked in advance)
- Portable heater (on request)

The following extras can be added at pick-up, pending availability:
- Awning (if not already affixed): AU$ 5 per day, up to a maximum of AU$ 80 per hire
- Satellite Phone: AU$ 20 per day plus call costs
- Souvenir Road Atlas: AU$ 25 for purchase
- First Aid Kit: AU$ 35 for purchase (if seal is broken, customer is charged)

Express Return Option:
This option can be pre-booked and paid locally and costs AU$ 165 per hire (AU$ 265 if dropping off in Cairns, Melbourne, Perth or Sydney). The price is subject to change depending on current fuel price and includes the following:
- First LP gas fill (you can return the gas bottle empty)
- First fill of petrol/diesel
- Toilet and waste water emptying service (only available in Cairns, Melbourne, Perth and Sydney)
- Express key return*

*If you have booked the All Inclusive option or Liabilty Reduction option, you may simply return your keys to the counter when returning the vehicle without any need to do vehicle checks. This service only applies where no vehicle damage has occurred while on hire.

Baby or booster seats are compulsory in Australia for children up to 7 years of age. Seats to which the child seat is attached, must be attached to the frame of the vehicle. It is illegal to install a child seat on other seats, such as the middle seat in the front of most motorhomes. It is not permitted to use child seats from the UK/Europe or any other country that do not have the appropriate connections. Children under the age of 4 are not permitted to sit in the front of any vehicle.

You can rent baby seats (for children under 4 years) and booster seats (for children from 4 - 7 years old) for AU$ 36 per unit. This is a one-off payment and is valid for the entire rental duration.

The following baby/booster seat configurations are possible:
Spirit 2 Ultima: No child seat but 1 booster seat
Ultima Plus: 1 baby or 1 booster seat
Cascade: 2 baby seats or 2 booster seats or 1 of each
Platinum 4 Beach, Platinum 6 River, Cascade: 2 baby seats or 2 booster seats or 1 of each

Please provide us with the age(s) and weight(s) of your children when you make your booking so that we can book the appropriate seat for you. Baby and child seats must be booked in advance.

Motorhomes are only permitted for use on sealed/bitumen roads. The only exception to this rule are well-maintained roads of less than 12 kilometres leading to camping grounds, major tourist attractions and maintained, recognized roads on Kangaroo Island (South Australia).

Anyone who drives on unsealed terrain or in restricted areas does so at his/her own risk. The renter is fully liable for any costs including towing, vehicle recovery, etc that result from a breakdown or accident in these cases and there is no insurance cover.

TASMANIA: Maui has one rental depot in Hobart. Alternatively, the vehicles can be taken on the ferry between Tasmania and the mainland. One-way rentals between Tasmania and the mainland are available.

A permit is required to visit several of the national parks and Aboriginal areas. It is up to the renter to arrange these him- or herself.

One-way rentals (i.e. vehicle pick-up at depot 'A' and drop-off at depot 'B') are available upon request between all depots within Australia (including Tasmania) and with all vehicle models.

Please see the 'Additional Costs' section for further information.

Minimum Hire for Motorhomes in Rental Days

Adelaide, Alice Springs, Brisbane, Broome*, Cairns, Darwin, Melbourne, Perth, Sydney, Hobart**. For detailed addresses, please see the 'Rental Depots' section on our website.

*= For rental pick-ups or drop-offs in Broome a surcharge of AU$ 750 applies and is always charged in addition to any one-way fees that apply.
**= For pick-ups or drop-offs in Hobart, a surcharge of AU$ 100 applies.

The opening hours vary for the rental depots depending on what time of the year you pick up or drop off your vehicle. All clients are requested to arrive at the rental depot no later than 30 minutes prior to closing time.

Brisbane:
- 01 Mar - 30 Sep: open 0800 - 1600hrs, seven days a week
- 01 Oct - 28 Feb: open 0800 - 1600hrs, closed Sundays

Sydney, Melbourne, Adelaide and Perth:
- 01 Sep - 30 Apr: open 0800 - 1600hrs, seven days a week
- 01 May - 31 Aug: open 0800 - 1600hrs, closed Sundays

Hobart:
- 01 Apr - 30 Jun: open 0800 - 1600hrs, seven days a week
- 01 Jul - 31 Aug: depot is CLOSED
- 01 Sep - 31 Mar: open 0800 - 1600hrs, seven days a week

Alice Springs, Darwin and Broome:
- 01 Apr - 30 Apr and 01 Nov - 30 Nov: open 0800 - 1600hrs, closed Sundays
- 01 May - 31 Oct: open 0800 - 1600hrs, seven days a week
- 01 Dec - 31 Mar: depot is CLOSED

Cairns:
- 01 Nov - 30 Apr: open 0800 - 1600hrs, closed Sundays
- 01 May - 31 Oct: open 0800 - 1600hrs, seven days a week

All depots are closed on Christmas Day (25 Dec) and Australia Day (26 Jan).

A surcharge of AU$ 100 will apply to all rentals picking up or dropping off on the following public holidays at all Maui depots:
- 19 Apr 19, 22 Apr 19, 25 Apr 19, 26 Dec 19, 01 Jan 20

Further public holidays at the following depots:

2019:
06 May (only ASP, DRW, BNE and CNS)
03 Jun (only BME and PER)
10 Jun (only ADL, ASP, DRW, MEL and SYD)
06 Jul (only ASP)
26 Jul (only DRW)
05 Aug (only ASP, DRW and SYD)
14 Aug (only BNE)
30 Sep (only BME and PER)
07 Oct (only ADL, SYD, BNE and CNS)
05 Nov (only MEL)

2020:
10 Feb (only HBA)
02 Mar (only PER)
09 Mar (only ADL, MEL and HBA)

Pick-up takes place at the booked depot and during Maui's opening hours but no later than 30 minutes before closing time.

You can drop off your vehicle at the booked depot during opening hours but no later than 30 minutes before closing time.

If the vehicle is returned earlier than agreed, no refunds are possible. If it is returned later than the agreed drop-off date, the renter will be charged at the standard rental rates (which are not necessarily equivalent to the flex rates). Extensions to the rental duration can only be made with the prior approval of the rental company at the standard rental rate, which is not necessarily the flex rate that was provided on the original booking date. This payment must be made immediately by credit card when you return the vehicle.

If the rental duration is extended without prior approval, a fee of AU$ 150 will be charged in addition to standard rental rate for each extra day.
It is not possible to change the depot where you return your vehicle without prior approval from Maui. Otherwise, fees of up to AU$ 750 will be charged.

If the vehicle is returned damaged or not in a clean state, if the toilet or waste water tanks are not emptied or the petrol/diesel and LPG tanks are not full (LP gas can be returned empty if you have booked the Express Return option) the rental company will impose the listed fees and additional charges. The cleaning fee is AU$ 250 + a further fee in the amount of the Express Return option in the case of the waste water or toilet tanks not having been emptied.

Maui does not provide any transfers and no taxi transfers are reimbursed. You will have to make your own way to and from the depot.

Maui motorhomes are less than 2 years old at time of hire. The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if, due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not available for any reason. Any additional costs such as higher petrol costs or ferry crossings costs will not be reimbursed. This does not enable the renter to cancel his/her booking and there is no ground for reimbursement.

Even though all vehicles have similar equipment and designs small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We accept no responsibility for any mistakes or human error in the provision of these details. Such information on our website can be changed at any time without prior notice.

The rental company reserves the right to charge a fee of AU$ 250 if the interior of any returned vehicle is excessively dirty. Toilets and waste water tanks (if the vehicle is equipped with these) must be completely emptied, otherwise a further fee in the amount of the Express Return option will be charged. Petrol or diesel and LP Gas tanks must be full (unless you have purchased the Express Return option at pick-up).

Despite regular quality control, problems can still arise with the vehicles from time to time.
In the event of an accident, breakdown, technical difficulties (including problems with tyres) you are required to inform the rental company immediately and within a maximum time-frame of 24 hours on the toll-free service line provided (not guaranteed to work or to be free if called from overseas mobile phones).

Apart from contacting the rental company within 24 hours, you are also required to contact the police if you have any kind of accident. Third-party claims should not be agreed to. The police report needs to include names and contact details of any people involved as well as witness details and vehicle registration details of the vehicles involved.

Note: If you do not inform Maui immediately about the need for a repair or another problem you encounter and Maui is not given the opportunity to help you find you a solution, no compensation will be provided.

A nationwide network of contracted mechanics are available in these cases. Small repairs (unless these are the fault of the renter) and costs for the upkeep of the vehicle up to the value of AU$ 200 can be carried out without prior communication with the rental company and will be refunded to you at vehicle drop-off time. For repairs that will cost more than AU$ 200 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed. Any repairs can only be reimbursed upon presentation of a receipt.

Pets or other animals are not permitted inside the rental vehicles, with the exception of registered guide dogs for visually impaired passengers.

All information provided has been put together by us (Motorhome Bookers Ltd) in as much detail as possible and based on the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We cannot accept responsibility for any differences that come to light between our list of conditions and those of the rental company.