Apollo Motorhome Holidays in Germany

- Vehicle rental with unlimited kilometres
- Comprehensive vehicle insurance for drivers aged 25-80 years with € 1,500 or € 2,000 excess per incident, depending on type of vehicle
- Comprehensive vehicle insurance for drivers aged 21-24 years with € 1,750 or € 2,250 excess per incident, depending on type of vehicle
- Public liability insurance with 100 million Euro amount insured and 12 million Euro amount insured per person
- 3 additional drivers
- Kitchen kit
- General vehicle equipment
- Bike rack
- GPS
- 1 full gas bottle
- VAT
- 24-hour emergency hotline
- Welcome pack
- Pick-up and drop-off on Saturdays
- Free campsite directory for the rental
- Post-hire cleaning *

*The vehicle must be returned with the interior in a clean condition, otherwise a fee of € 200 will be charged. Toilets and waste water tanks must be completely emptied or a fee of € 200 will be charged at drop-off. The fuel tanks must be refilled, otherwise the rental company reserves the right to charge a fee of in addition to the costs for refilling the tank. The LP gas bottle does not have to be returned full.

The following long-hire discount applies off the daily rental rates and will automatically be factored into the total price when calculating a quote on the Motorhome Bookers website:

- 5% for hires of 15 - 24 nights 
- 10% for hires of 25 nights or more

Online check-in is mandatory in order to maintain social distancing and ensure the health and safety of customers and staff at the rental depot. The rental company can then prepare your rental agreement in advance of your arrival so that it is ready for you to sign as soon as you arrive to collect your vehicle, saving you valuable holiday time. Please ensure to complete the online check-in process prior to arrival using the following link:

https://preregistration.apollocamper.com/

Apollo also offers you the opportunity to download the free "ApolloConnect" app in advance from Google Play or the Apple Store in order to find out about travel in advance. There you will find helpful information about the rental stations, the vehicles and the area.

The rental company offers you the "Saver 2 and Saver 4" option, which allows you to save money by allowing the rental company to assign the vehicle type on the day of pick-up.
Please note that you cannot specify the vehicle of your choice. This is entirely at the discretion of the rental company, subject to availability.

There are two choices:

A maximum of 2 people can be booked with the Saver 2 and you will receive one of the following models: Duo, Duo Plus or Traveller Plus
You can see the vehicle details of the individual categories in the rental company overview.

A maximum of 4 people can be booked with the Saver 4 and you will receive one of the following models: Traveller, Traveler Plus or Voyager
You can see the vehicle details of the individual categories in the rental company overview.

It is important that the correct booking is made for the number of adults/children.

For flex rate bookings the following applies: The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 7th day. Every rental day from the 8th day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on, and the flex rate that applies for the 15th rental day will be used from then, etc.

Pick-up and drop-off days are counted as one day in total, i.e. each rental night is used for the price calculation in the same way as is done by hotels. To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for the desired rental duration. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Sunday.

Note: If you wish to make any changes to your booking, the booking will be re-calculated using either the original flex rate or the flex rate at the time of the booking change, depending on which rate is higher.
The following situations are classified as booking alterations.
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

If you decide to extend your rental duration by 2 days to a date that is later than the original drop-off date, the same flex rate is used that applied on the day when you made your original booking. If you extend this by 3 days or more, the booking change rule applies as outlined above.

If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (i.e. the rental will be charged at the number of days originally booked). There is no refund for late pick up or early return of vehicle. 

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided.

- Diesel, propane gas (except for first fill), daily vehicle running costs
- Additional insurance options
- Personal kits (bedding & towels)
- Additional driver fees (from 4th driver onwards)
- Toilet chemicals
- Fee for pick-up and/or drop-off on following public holidays
- Wintertyres (mandatory for pick up from 01 Nov to 31 Mar)

The following extras - including baby/booster seats - should be reserved in advance when you book your motorhome, pending availability.
All items are the property of Apollo and must be returned with the vehicle at drop-off time.

You can select these items and see their prices during the online quoting / booking process on our website.

- Additional insurance options
- Bedding & Towel set: per person; includes duvet, pillow, pillow case, sheet, towels
- Camping set: per rental; includes 1 fold-up table & up to 4 fold-up chairs
- Baby / Booster seat: per rental
- Snow chains: per rental
- Winter tyres: per rental (required by law pick up between 01 Nov and 31 Mar)
- Toilet chemicals per night, maximum 15 pieces
- Gazebo: per rental
- Easy Return Option**: per rental
- Drop&Go Option: per rental
- Value Pack (All Inclusive option) * (includes reduces the liability to € 250, Windscreen, Mirror and Tyre protection, Bedding & Towels, Camping set and Toilet chemials)
- Pet Fee (max. 2 dogs): per rental
- Snowchains: per rental

*= This option can only be booked by drivers aged 25 years and older

**= Apollo will take care of:
-last empty of fridge/free
-last empty of rubbish
-last empty of grey water tank
-tidying and removing bed linen and towels
-packing kitchen boxes on return

These items can also be rented and paid for when you pick up the vehicle. However, there is no guarantee that they will be available at that late stage.

All rental rates include a fully comprehensive insurance for 1 named driver aged 25-80 years. The excess that applies to any vehicle damage caused by the renter is limited to:

Drivers ages 25-80 years:
€ 1,500  per incident for Duo vehicles
€ 2,000 per incident for all other motorhomes

Drivers ages 21-24 years:
€ 1,750 per incident for Duo  vehicles
€ 2,250 per incident for all other motorhomes

Apollo must be advised immediately of any damage when it occurs.

For any damage resulting from hail, break-ins, accidents with animals, etc (i.e. 'external influence' or 'freak' damage excluding damage caused by other people to the rental vehicle) above excess applies. Any damage to the tyres, mirrors and/or windscreen is not insured and must be paid for by the renter unless you purchase 'Special Cover' (please see below).

The general regulations governing insurance in the UK and Ireland apply as the foundation for this insurance policy. The excess applies to each incident and will be charged separately if more than one incident occurs.

Public liability insurance
Public liability insurance with 100 million Euro amount insured and 12 million Euro amount insured per person in included.

Additional Insurances:

Additional insurance (unless the All Inclusive Package or the Value Pack has been booked) can be booked in advance or when you pick up the vehicle:

-CDW additional insurance to reduce the deductible to € 500: (Middle Road Insurance)
Cost per rental day € 30 (max. 450 €) The deductible can be reduced by taking out CDW additional insurance for the first damage event (for all further damage, the basic insurance is again valid at €  2000 (€ 1500 for Duo) per damage event.) However, this CDW additional insurance does not include damage to the windshield, mirrors or tires. If you want to insure this damage, you must also take out separate insurance. The CDW insurance cannot be booked by drivers under 25 years of age or over 80 years of age.

-CDW supplementary insurance to reduce the deductible to € 250: (High Road Insurance)
Cost per rental day: 37,50 € (max. 562,50 €) The deductible can be reduced by taking out CDW additional insurance for the first damage event (for all further damage, the basic insurance is again valid at € 2000 (€ 1500 for Duo) per damage event.) This CDW additional insurance covers damage to the windshield, mirrors or tires. The CDW insurance cannot be booked by drivers under 25 years of age or over 80 years of age.

Windshield, mirror and tire protection insurance (WMTP)
Cost per rental day: € 15 (max. 225 €) This insurance covers the deductible in the event of damage to 2 tires, 1 windshield and 2 exterior mirrors. This insurance cannot be booked by drivers under 25 years of age or over 80 years of age.

 

A deposit of € 1,500 (for Duo) or € 2,000 for all other vehicles is required to provide cover for the damage excess when you pick up the vehicle. If the drivers are between 21 and 24 years old a deposit of € 1,750 (for Duo) applies, or € 2,250 (for all other vehicles). This can only be done with a credit card (Visa and MasterCard only). You will not be able to pick up your motorhome unless you present a valid credit card. 

The security deposit is deducted from the credit card at pick-up and if the vehicle is returned in good and clean condition it will be fully credited back within 28 days of return of the vehicle. All credit card deductions are processed in GBP or EUR. Neither Bunk Campers nor Motorhome Bookers are liable to pay any cost differences that occur between the cost of the deducted bond and the reimbursement which result from foreign exchange fluctuations or external fees.

Please ensure you have adequate credit available on your credit card.

The deposit is reimbursed in entirety by Apollo as long as the motorhome is returned clean, undamaged and with the same fuel level as it was picked up. The rental company reserves the right to charge fees for any damage, necessary cleaning fees, late drop-off and fines incurred during the rental period, etc. These fees are deducted from the credit card in arrears.

If an accident occurs with another vehicle or the driver of another vehicle flees the scene, the renter is liable up to the limit of the excess. The excess is deducted in the first instance - regardless of who is at fault.
The excess is deducted separately for each individual incident within the upper limit.
It is reimbursed as soon as the rental company receives any damage payments from a third party, which can take some time.

Insurance cover is null and void if the terms of the Apollo Motorhome rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance.

Any water and/or saltwater related damages where the renter is at fault are not covered by the insurance. The insurance does not cover damage in the case of any vehicle submersion, the vehicle being stranded in a water area, driving through causeways or beach driving.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuable items in the vehicle.

The insurance does not cover damage in the following cases and the renter is fully liable:
-Activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages)
-Costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
-Repairs and towing costs that are incurred because of driving on unpermitted roads or in forbidden areas
-Costs for vehicle keys that have either been lost or locked in the vehicle
-If people drive the car who have not been registered in the rental agreement
-Any damage or loss caused by a negligent act/For damage or loss intentionally caused by the renter
-Mechanical problems e.g. clutch/gearbox due to driver negligence
-In case the renter deliberately infringes the contractual obligations stipulated under “Conduct in the event of accident or damage”
-Replacement or repair of aerials, glass, wheels or incorrect fuelling
-Missing wheel trims, tools or spares
-For damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, ignoring warning signals, air pressure, etc.
-Damage to the underside of the vehicle or the roof, which includes the overhead “Luton” area is deemed as gross negligence. Any such damage will be charged at a fixed cost of € 2,500 plus the full insurance excess on the vehicle
-The theft of the vehicle if the keys are left in the ignition or in or on the vehicle whilst unoccupied and the hirer shall be held fully responsible for a replacement vehicle
-Damage caused to windscreen, mirrors and/or tyre damage unless Special Cover has been purchased
-For damage caused by the incorrect use of snow chains

An administration fee of € 45 will be applied to all loss or damages.

All credit card payments taken at the rental depots are made in EUR. The renter alone is liable for any credit card fees or fluctuations in foreign currency that occur while your deposit is held and cannot be claimed back from Apollo Motohome Holidays nor Motorhome Bookers.

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.

If speeding tickets and parking fines and/or accidents, etc (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice or charge the customer for these costs in arrears as well as a processing fee.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to passengers. It is therefore recommended to obtain travel insurance prior to your departure that covers accidents, sickness and loss of luggage.

All drivers must have held their licence for a minimum of 2 years on pick-up day. UK and European Licences (Category B) and other standard national driving licences are valid as long as the details on the licence are provided in English. Otherwise, an international driving licence is recommended.

Important note for UK licence holders:
From 08 Jun 15, the paper counterpart to the photocard UK driving licence will not be valid and no longer be issued by DVLA. Due to insurance reasons, the rental company requires the information formerly listed on the paper counterpart. You can check your details online www.gov.uk/view-driving-licence no more than 3 days before collection, print a copy of your counterpart and bring it with you when you pick up your vehicle.

The minimum age for any registered drivers is 21 years. Anyone younger than these limits is not permitted to drive the vehicles. 

3 additional drivers can be registered locally free of charge. Additional young drivers between 21-24 years are charged the higher insurance deposits in case of an accident. A maximum of 3 additional drivers is allowed. Any person wishing to drive must have all of his/her details entered in the rental agreement. The renter is required to have access to the name and address details for any person who drives the vehicle - even if they drive for a short amount of time, and to provide these details to the rental company upon request. The renter is responsible for the actions of all registered drivers.

Before you can collect your vehicle you are required to present a valid driving license, credit card (compulsory - no exceptions!), your passport and the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications during an online quote or in the Apollo Campers section on our website.

The minimum hire period is 5 nights.
Between 07 Jun and 30 Jun and also between 01 Sep and 30 Sep are the mininum hire period 7 nights.
And from 01 Jul to 31 Aug the mininum hire period is 10 nights.

All necessary vehicle equipment is included in the rental rates and includes:

General vehicle equipment: dustpan, brush, fresh water hose, waste water hose, electricity connection, tool kit, safety equipment as required for the vehicle concerned such as jack, spare tyre, hazard warning triangle and instruction manual.

The following extras are not included in the rental rate and should be booked in advance:

Kitchen equipment for 2-6 people (depending on vehicle size): tea towels, cutlery, cooking utensils, various plates, glasses, cups, bowls, cutting board, tin opener, corkscrew, serving spoons, pots, pan, cereal bowl, etc.

Personal equipment such as bedding and towels is not included in the rental rates. It will be charged  per person for a single bed and for 2 persons for a double bed. It includes pillows, pillowcases, duvets, sheets, small and large towel. 
If you book the 'Value Pack' in advance bedding and towels are included in the rental rates. 

Apollo changing the gas policy to providing the gas bottle in the motorhome, but will not guarantee that it is full. There was a lot of wastage in the past by always having to supply a new full bottle. So future bookings will have the bottle from the previous rental which is likely to be partially full. Guests may swap for a full bottle will travelling.  An additional full gas bottle can purchased at pick up for a fee.

The following extras - including baby/booster seats - should be reserved in advance when you book your motorhome, pending availability.
All items are the property of Apollo and must be returned with the vehicle at drop-off time.

You can select these items and see their prices during the online quoting / booking process on our website.

- Additional insurance options
- Bedding & Towel set: per person; includes duvet, pillow, pillow case, sheet, towels
- Camping set: per rental; includes 1 fold-up table & up to 4 fold-up chairs
- Baby / Booster seat: per rental
- Snow chains: per rental
- Winter tyres: per rental (required by law pick up between 01 Nov and 31 Mar)
- Toilet chemicals per night
- Gazebo: per rental
- Easy Return Option**: per rental
- Drop&Go Option: per rental
- Value Pack (All Inclusive option) * (includes reduces the liability to € 250, Windscreen, Mirror and Tyre protection, 1additional driver (25-80 years, Bedding & Towels, Camping set and Toilet chemials)
- Pet Fee (max. 2 dogs): per rental
- Snowchains: per rental

*= This option can only be booked by drivers aged 25 years and older

**= Apollo will take care of:
-last empty of fridge/free
-last empty of rubbish
-last empty of grey water tank
-tidying and removing bed linen and towels
-packing kitchen boxes on return

These items can also be rented and paid for when you pick up the vehicle. However, there is no guarantee that they will be available at that late stage.

Child seats are compulsory in Germany for any children up to 12 years of age and up to a maximum height of 150 cm. Clients travelling with children can bring their own child seats from home or hire them from Apollo Motorhome.

The following fees apply per seat and hire and are payable locally at pick-up:
-Child Seat for children from 6 month up to 4 years: € 33
-Booster Seat for children between 4-12 years: € 20

2 Child Seats or 2 Booster Seats or a combination of 1 of Child Seat and 1 Booster Seat can be installed to the Duo, Duo Plus, Traveller,  Traveller Plus and the Voyager vehicles only.

These items remain the property of Apollo and must be returned with the vehicle at drop-off. Please provide us with the age and weight of your child(ren) when you make your booking if you wish to rent one of these. The seats must be booked in advance in order to guarantee they are available when you pick up the vehicle.

The vehicles are only permitted for use on sealed, public and authorised roads within Germany and Europe. If you drive on any unsealed or unauthorised roads or to forbidden areas you do so at your own risk. You are liable for any costs incurred such as damage, vehicle retrieval or towing resulting from a breakdown or accident and no insurance cover is provided here. The vehicle is not allowed to come in contact with saltwater.

You are allowed to travel to the following countries: (subject to change)
Albania, Austria, Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Lichtenstein, Luxembourg, Montenegro, Netherlands, Norway, North Macedonia, Poland, Portugal (except for Azores/Madeira), Romania, Serbia, Spain (except for Balearic and Canary Islands), Slovenia, Slovakia, Sweden and Switzerland and United Kingdom. Travel to any other countries is strictly prohibited.

Note: Please take the time to obtain information from the authorities responsible for the country in which you plan to drive, or from an automobile association with regard to special rules that may apply in that country.

One-way rentals (= pick-up at location 'A' and drop-off at location 'B') are not possible.

Hamburg.
Please refer to 'Rental Depots' in the Apollo section of our website for the exact addresses.

The rental depot is open as follows: Monday to Saturday from 0900hrs to 1700hrs.

All depots are closed on Sundays and on the following public holidays: 26 Dec, 01 Jan

A surcharge of € 99 applies for picking up and/or dropping off on the following (public) holidays: 15 Apr, 18 Apr, 26 May, 06 Jun, 03 Oct, 31 Oct
A surchrage of € 60 applies for picking up and/or dropping off on saturday. 

This fee will automatically be factored into the total price when calculating online on the Motorhome Bookers website.

It is mandatory to call the depot in advance to fix a pick-up time at least one day prior to your rental.
You can pick up your rental vehicle from Monday to Saturday at the depot between 1500 and 1630hrs.

Please contact the rental depot 1 – 2 days prior to pick-up to arrange a suitable pick-up time. This will avoid waiting times as well as helping us and our guests to keep the social distancing measures adhered to.

If you do not pick up your motorhome by 1630hrs at latest and you do not inform the rental company well in advance of your arrival time the rental company reserves the right to postpone the pick-up until the next day. No financial compensation nor refunds are provided in such situations.

The vehicle will be handed over with a full tank of fuel (needs to be returned full) and and a full LP gas bottle (does not have to be refilled).

You are required to allow the experts at the pick-up depot to provide you with a detailed vehicle briefing. Apollo reserves the right to withhold the handover of a rental vehicle until this has taken place and does not take responsibility and will not provide compensation for any delays that may be incurred as a result.

You can drop off your rental vehicle from Monday to Saturday at the booked depot between 0900 and 1100hrs. You should allow 1 hour to complete the return documentation and check the vehicle.

Suggestion: if your return flight is at midday or earlier we recommend that you drop off your motorhome at the depot on the day before your flight and spend the night in a hotel.

There are no refunds if you return the vehicle earlier than the drop-off date booked. Late drop-offs will not be allowed on the basis of any delays that may have occurred at pick-up. If the vehicle is not returned at the depot at the agreed time Apollo will charge additional fees for late returns. 

The rental company reserves the right to charge the customer for any revenue lost as a result of a vehicle being returned late where other rentals are then delayed or missed. It is not permitted to alter the rental agreement to one with an open-ended drop-off date beyond the date agreed with the booking.

The vehicle must be returned with the interior in a clean condition, otherwise a fee of € 200 will be charged. Toilets and waste water tanks must be completely emptied or a fee of € 200 will be charged at drop-off. The fuel tanks must be refilled, otherwise the rental company reserves the right to charge a fee in addition to the costs for refilling the tank. The LP gas bottle does not have to be returned full.

Apollo does not provide transfers.

The smartly designed, high quality Weinsberg and Volkswagen vehicles are all under 2 years old.

Apollo Motorhome will make every effort to ensure that the booked vehicle model and vehicle lay-out is provided. However, they reserve the right to provide a different or larger vehicle if the model booked is not available due to unforeseen circumstances or has been damaged by a previous renter. No additional rental costs will be charged if this happens. If Apollo is forced to provide you with a smaller vehicle than the one you have booked they will reimburse the difference. Any additional costs such as higher petrol costs, tolls or ferry costs, etc will not be reimbursed and need to be paid by the renter. This does not give the renter the right to cancel his/her booking.

Note: You will be guaranteed a vehicle from a certain category but not of any specific size, make, colour or design. Even though vehicles within a category have similar equipment, the design, size, measurements and floor plan (e.g. bed sizes or interior features, etc) may differ slightly within one vehicle category.

All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We cannot accept responsibility for any mistakes or human error in the provision of these details. This kind of information on our website can be changed at any time without prior notice.

In the event of an accident, breakdown or technical difficulties (including problems with tyres) you are required to inform the rental company immediately. 

If you have an accident, there is a fire or theft or you hit a wild animal, etc the police and Apollo needs to be contacted immediately. Third party demands are not to be agreed to.
In case of an accident the police report must include the name and address of the people involved as well as any witnesses along with the vehicle registration details of any vehicles involved. Even in the case of minor damage the renter is required to provide Apollo with a detailed written report and a sketch outlining the situation.

Note: If you do not inform the rental company and police immediately and if the company is not given the opportunity to provide assistance there will be no grounds for compensation.

All vehicles are relatively new. However, problems can still occur from time to time. Please note: small repairs or expenses that are necessary to ensure the smooth running and well-being of the vehicle that cost up to € 100 can be carried out without prior communication with the rental company and will be reimbursed to you at drop-off time as long as you keep a receipt for the costs incurred. For repairs that will cost more than this amount you are required to inform the rental company before repairs take place to obtain their approval to proceed (otherwise the repairs will not be reimbursed). Receipts are always required.

The vehicle must be returned with the interior in a clean condition, otherwise a fee of € 200 will be charged. Toilets and waste water tanks must be completely emptied or a fee of € 200 will be charged at drop-off. The fuel tanks must be refilled, otherwise the rental company reserves the right to charge a fee in addition to the costs for refilling the tank. The LP gas bottle does not have to be returned full.

You can bring up to 2 dogs along if you advise Apollo in advance of the size and weight of the dogs, togehter with your booking. You will be charged a fee of € 50, nevertheless the motorhome must be returned cleand and with no damage. Smoking is strictly not permitted in the vehicles.

If you plan to take your motorhome on a ferry we strongly suggest that you book this well in advance. We recommend that you book a space on the ferry for a vehicle of 8 meter, just in case you are upgraded to a larger vehicle at the depot.

All information provided has been put together by us (Motorhome Bookers GmbH & Co. OHG) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We do not accept responsibility for any differences that come to light between our list of conditions and those of the rental company.