- Vehicle as booked with unlimited kilometres
- Vehicle insurance (rental vehicle only) with £ 1,000 excess per incident
- Insurance cover for 'freak' damage (driver not at fault, e.g. hail, windscreen damage, etc.) with an excess of £ 1,000 per incident
- Insurance for third parties with a maximum sum insured of £ 5 million for people and their property with £ 1,000 excess per incident
- VAT (currently 20%)
- General vehicle equipment
- Kitchen set
- Fiat vehicle guarantee and breakdown service
- Emergency hotline provided by the vehicle manufacturer
- Dethleff's safety kit
- Pick-up/Drop-off fee on Saturdays (automatically factored into the total price during the online booking process if applicable)
- External vehicle cleaning*

The cost for cleaning the exterior of the vehicle is included in our rates. You are still required to return the motorhome with a clean interior, otherwise a fee of up to £ 75 will be charged. The toilet and waste water tanks have to be completely emptied by the time you drop off the vehicle, otherwise £ 100 will be charged per tank that has to be emptied by the rental company.

The following long-hire discounts apply off the daily rental rates and will be automatically factored into the total price during the online quote / booking process on our website:

3% for 15 - 25 day hires
5% for hires of 26 days or more

You can use the following link to do your online check-in in advance. Fill out your details required for your rental agreement at your leisure and send these to McRent online. The rental company can then prepare your rental agreement in advance of your arrival.

https://www.mcrent.de/speed/login.jsp

You will require the McRent confirmation number in order to complete the online form. You can find this number on your invoice/booking confirmation or travel documents.

There is a corresponding flex rate for each rental day. A certain flex rate is valid for one week from Friday to Thursday. Depending on which day of the week you start your hire, the corresponding flex rate is valid for all rental days until the next Thursday. From Friday on, the corresponding flex rate of this week is valid for the following week, and so on.

Pick-up and drop-off days are counted as one day in total, i.e. each rental night is used for the price calculation in the same way this is done by hotels. To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for the desired rental duration. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Friday.

Note: If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate at the time of the booking change, depending on which rate is higher.

The following situations are classified as booking alterations:
- Vehicle collection date change
- Change of date for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided.

- Petrol or diesel, propane gas (except for first fill), running costs (additional oil, water, etc)
- Additional 'optional extras' (see below)
- Transfers
- Additional driver fees (£ 25 per driver/per day) 
- Additional insurance cover for driving in Europe or Ireland

The following extras - including baby/booster seats - need to be reserved in advance when you book your motorhome, pending availability.
All items are the property of McRent and must be returned with the vehicle at drop-off time.

You can select them and see their prices during the online quoting / booking process on website.

- Kitchen set: per vehicle
- Bedding set: per person; includes duvet, pillow, pillow case, sheet
- Towel set: per person; includes 1 bath towel, hand towel and tea towel
- Camping set: per vehicle; includes 1 fold-up table & up to 4 fold-up chairs
- Child seat: per rental
- Booster seat: per rental
- Bike rack*: per vehicle
- GPS: per rental

* Bike racks are free of charge but can only be guaranteed if requested at the time of booking. The bike racks are suitable for regular bikes, but not for E-Bikes.

The kitchen equipment is included in the rental price and consists of: crockery and cutlery for 4-6 people (depending on which vehicle you book), coffee pot, glasses, filters, cutting board, vegetable knife, bread knife, can opener, bottle opener, corkscrew, pots, small pan, bowls.

These items can also be rented and paid for when you pick up the vehicle. However, there is no guarantee that they will be available at that late stage.

All rental rates include third party vehicle insurance with cover up to a maximum of £ 5 million for damage to third party vehicles as well as separate vehicle insurance for damage caused by the renter to the rental vehicle. The excess that applies to any vehicle damage (damaged caused to the vehicle by the renter) is limited to £ 1,000.

For any damage resulting from hail, break-ins, accidents with animals, windscreen damage, etc (i.e. 'external influence' or 'freak' damage excluding damage caused by other people to the rental vehicle) the excess is limited to £ 1,000. Any damage to the tyres or the underbody of the vehicle is not insured and must be paid for by the renter.

The general regulations governing insurance in the UK apply as the foundation for this insurance policy. There are no additional insurance options available to reduce or waive the excess. The excess applies to each incident and will be charged separately if more than one incident occurs.

Important information: Due to insurance restrictions clients from the following countries are not allowed to rent a vehicle with McRent in the UK (not even with an International Driving License): Afghanistan, African Countries (except South Africa), Albania, Armenia, Azerbaijan, Bangladesh, Bosnia & Herzegovina, Cambodia, Fiji, Georgia, India, Indonesia, Montenegro, North & South Korea, Oman, Pakistan, Papa New Guinea, Phillipines, Romania, Seychelles, Sri Lanka, Sudan, Taiwan, Thailand, Ukraine, Venezuela, Vietnam and Yemen.
If you are from one of these countries, please choose a different rental company.

If an accident occurs with another vehicle or the driver of another vehicle flees the scene, the renter is liable up to the limit of the excess. The excess is deducted in the first instance - regardless of who is at fault.
The excess is deducted separately for each individual incident within the upper limit. It is reimbursed as soon as the rental company receives any damage payments from a third party, which can take some time.

You are required to provide a deposit of £ 1,000 (to cover the excess) when you pick up the vehicle and this can only be done with a credit card. Accepted credit cards are Visa and Mastercard. Please note that pre-paid credit cards are NOT accepted. You will not be able to pick up your motorhome unless you present a valid credit card.

The deposit is deducted from the credit card at pick-up and if the vehicle is returned in good condition it will be credited back. All credit card deductions are processed in GBP. Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted bond and the reimbursement which result from foreign exchange fluctuations or external fees.

Please ensure you have adequate available credit on your credit card.
The deposit is reimbursed in entirety by McRent as long as the motorhome is returned with full fuel tanks, clean and undamaged. The rental company reserves the right to charge fees for any damage, necessary cleaning fees, a late drop-off and fines incurred during the rental period. These fees are deducted from the credit card in arrears.

All insurance cover is null and void if the terms of the McRent rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance.

Any water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in the case of any vehicle submersion, the vehicle being stranded in a water area, driving through causeways or beach driving.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuable items in the vehicle.

In the following cases the renter is liable for the full amount of damage caused either to the rented vehicle or to the property of a third party involved:
- any vehicle submersion or the vehicle being stranded in a water area
- damage resulting from creek or river crossings, driving through causeways or beach driving
- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving
- damage caused by the use of the wrong fuel or when water or oil, etc are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- vehicle theft due to the driver's or passengers' negligence
- repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas
- tyre damage that is not a result of faults in the welding
- costs for vehicle keys that have either been lost or locked in the vehicle
- if the driver leaves an accident scene or does not report an accident or damage to the police
- damage caused because the driver disregarded height / weight restrictions or the size of the vehicle
- damage due to overloading of the vehicle
- damage to the interior of the vehicle
- personal property that is damaged in an accident or is either stolen or damaged during theft is not insured
- damage is caused as a result of other people using the vehicle without the permission of the rental company

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.

If speeding tickets and parking fines and/or accidents, etc (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

All drivers must have held their driver licence for a minimum of 2 years at the time they pick up the motorhome. Drivers from outside the EU who have NO European Driver Licence (such as Australian, New Zealand, American and Canadian licence holders etc.) MUST present an international driver licence at pick-up along with their original national driver licence. Drivers from the EU with a European Driver Licence will only need to present their original national driver licence. We suggest you get in contact with the respective authority for that country before travelling.

Important note for UK licence holders:
From 08 Jun 15, the paper counterpart to the photocard UK driving licence will not be valid and no longer be issued by DVLA. Due to insurance reasons, the rental company requires the information formerly listed on the paper counterpart. You can check your details online www.gov.uk/view-driving-licence no more than 3 days before collection, print a copy of your counterpart and bring it with you when you pick up your vehicle.

UK/EU Category B licences as well as most standard licenses of most countries are valid for driving the following vehicles only (vehicle weight below 3,500 kg / 3.5 t incl. Contents and passengers).
- Urban Plus, Luxury
- Compact: Plus, Luxury
- Family: Standard, Plus, Luxury
- Comfort: Standard, Plus, Luxury

For UK travellers: If you passed your driving test prior to 01/01/1997 (when new standardised European Union driving license categories were introduced) and still have those driving permissions entered in your driving license you will be allowed to drive up to a total weight of approx. 7,500kg. This information is provided after discussion with the DVLA but please note that we cannot be held responsible for the accuracy of their statements.

Some standard Australian driving licenses allow you to drive vehicles up to 4.5 tons so please have a close look at your national licence to make sure your licence works within the parameters of your preferred vehicle.

Important information: Due to insurance restrictions clients from the following countries are not allowed to rent a vehicle with McRent in the UK (not even with an International Driving License): Afghanistan, African Countries (except South Africa), Albania, Armenia, Azerbaijan, Bangladesh, Bosnia & Herzegovina, Cambodia, Fiji, Georgia, India, Indonesia, Montenegro, North & South Korea, Oman, Pakistan, Papa New Guinea, Phillipines, Romania, Seychelles, Sri Lanka, Sudan, Taiwan, Thailand, Ukraine, Venezuela, Vietnam and Yemen.
If you are from one of these countries, please choose a different rental company.

If in doubt, if you have a non-UK/EU licence or you have an EU category B license and are unsure about anything regarding total weights please just give us a call or send us an email to check which specifications are present in the vehicle you wish to book.

The minimum age for all registered drivers is 25 years. The maximum age is 75 years. Anyone younger or older than these limits is not permitted to drive the vehicles. The renter as well as all additional drivers who drive the vehicle need to have their driver licence for at least 2 years.

For every additional driver, a fee of £ 25 per driver/per day applies. Anyone wishing to drive the motorhome must have their details entered in the rental agreement.

The renter is required to provide the names and addresses of any drivers (even if they only drive the vehicle briefly) to the rental company. The renter is responsible and liable for the actions of any of the other registered drivers.

Before you can receive your vehicle you are required to present a valid driver licence, credit card (compulsory), your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle.

The number of seats or beds can vary within any given category.

Please note the information above regarding the driving licence categories and weight restrictions which apply to each vehicle category.

The following minimum hire periods apply:

For pick-ups in England:
5 days
7 days between 29 Mar 21 and 09 Apr 21; between 27 May 21 and 21 Jun 21
10 days between 22 Jun 21 and 31 Aug 21

For pick-ups in Scotland:
5 days
7 days between 29 Mar 21 and 09 Apr 21; between 27 May 21 and 01 Jul 21
10 days between 02 Jul 21 and 31 Aug 21

The general vehicle equipment is included in the rental rates and includes the following provisions:
- Standard equipment (for details please see below)
- 2 propane gas bottles (1 full and 1 used bottle)
- Initial provision of toilet chemicals
- External vehicle cleaning
- Fresh water tank purification
- Detailed 'show-through' of the vehicle at pick-up

The standard equipment consists of:
brush, dustpan, electricity cable reel, fresh water hose, waste water hose, watering can, if required: adapter set for gas bottle (a requirement in some countries), levelling blocks, tool kit, legally required safety kit including jack, tyre refill set, spare cables, first-aid kit, break-down road sign, replacement wires, 2 gas bottles, toilet chemicals.

Please note that bedding, towels, camping table and chairs, etc are not included in the rental rates. These extras (see 'Optional Extras' below) are available for a fee and can be selected and pre-booked during the online quote / booking process on our website.

The following extras - including baby/booster seats - need to be reserved in advance when you book your motorhome, pending availability.
All items are the property of McRent and must be returned with the vehicle at drop-off time.

You can select them and see the prices therefore during the online quoting / booking process on our website.

- Kitchen set: per vehicle
- Bedding set: per person; includes duvet, pillow, pillow case, sheet
- Towel set: per person; includes 1 bath towel, hand towel and tea towel
- Camping set: per vehicle; includes 1 fold-up table & up to 4 fold-up chairs
- Child seat: per rental
- Booster seat: per rental
- Bike rack*: per vehicle
- GPS: per rental

* Bike racks are free of charge but can only be guaranteed if requested at the time of booking. The bike racks are suitable for regular bikes, but not for E-Bikes.

The kitchen equipment is included in the rental price and consists of: crockery and cutlery for 4-6 people (depending on which vehicle you book), coffee pot, glasses, filters, cutting board, vegetable knife, bread knife, can opener, bottle opener, corkscrew, pots, small pan, bowls.

These items can also be rented and paid for when you pick up the vehicle. However, there is no guarantee that they will be available at that late stage.

McRent has child and booster seats for hire which you can reserve and pay for as part of your online booking with us. Please see the prices during the online quote / booking process and reserve the seats in advance to ensure that a suitable seat is available for your child.

NOTE: It is compulsory for children to use a child or booster seat and to wear a seatbelt in the United Kingdom. All children up to the age of 12 and up to a maximum height of 135 cm must use a child seat by law.

These items remain the property of McRent and must be returned with the vehicle at drop-off. Please provide us with the age and weight of your child(ren) when you make your booking if you wish to rent one of these. You can only rent them by reserving them in advance with your booking.

Most McRent vehicles can be driven with a standard driving licence category (aside from possible international driving licence requirements - see the section 'Requirements' 'Driving License').
The following maximum load capacities apply on top of the actual weight of the motorhome in order that the standard European driving licence category B remains legal. If this weight is exceeded a heavy transporter driving licence will be required.

The max. load capacities for each of the vehicles in the McRent fleet are as follows:
- Urban Plus: 500 kg
- Urban Luxury: 555 kg
- Compact Plus: 780 kg
- Compact Luxury: 629 kg
- Family Standard: 679 kg
- Family Plus: 534 kg
- Family Luxury: 630 kg
- Comfort Standard: 619 kg
- Comfort Luxury: 570 kg

The following no longer have to be included in the above totals:
Driver, fuel, fresh water, 2 x 11L gas bottles, electricity cable reel, awning, bike racks and radio/CD player. No insurance cover is given if the maximum weight conditions are not upheld.

NOTE: confirmations are only ever provided according to a certain category, but not for a specific size or vehicle brand/design within the booked category. Even though all vehicles come with very similar designs and layouts variations can sometimes occur within any given vehicle category in terms of design, colour, size, measurements, floorplan (interior decor, layout, bed size, etc).
This can lead to variations in the load capacity allowed.

All information provided here is based on the information provided to us by the rental company. We cannot be held responsible for any errors or miscommunication that may occur and the information on our website can be amended at any time without prior notice.

The vehicles are only permitted for use on sealed, public, official roads. Driving to Ireland or Europe is permitted, however, an extra fee of £ 8 per day for Ireland or £ 20 per day for Europe will be charged. This fee is necessary to cover European/Irish roadside assistance. For McRent Nottingham driving outside of the United Kingdom is not permitted.

If you wish to drive to Eastern European or Non-European countries you are required to obtain prior approval from the rental company. Please inform us of your intention when you make your booking.

You cannot - even if you have additional insurance - take a McRent motorhome to Northern Africa or to the Asian areas of Russia east of the Ural.

Some of the McRent vehicles are equipped with a GPS that will allow the company to locate the vehicles in case of theft.

It is forbidden to drive the motorhome to any country in a state of war or in another crisis.

Anyone who drives on unsealed or prohibited stretches of road or to forbidden areas or countries does so at his/her own risk. The renter is liable for any costs of repairs, retrieval or towing that are a result of break-downs or accidents in these areas and no insurance cover is provided. The vehicle is also not allowed to come in contact with salt water.

One-way rentals (vehicle pick-up at location 'A' and drop-off at location 'B') are possible from London to Edinburgh and vice versa for a fee and if booked in advance.

All of the rental vehicles (except for vehicles of the categories 'Urban' and 'Compact') can handle winter conditions, i.e. they are built with a reinforced floor, etc. In the winter months the facilities such as shower, toilet, etc can be used.

Please note, however, that there is no insurance cover provided if any damage occurs as a result of freezing, etc, e.g. if you do not maintain a high enough average temperature in the vehicle to avoid damage to tanks, water heating apparatus and hosing this will count as negligence and there is no insurance cover then provided, i.e. the renter will be fully liable to cover all costs incurred.
Please allow for the fact - when planning out your route, that camping grounds in certain areas may close during the winter. Some roads, especially in alpine areas may also be closed for driving or may be simply too dangerous to drive on.
Winter tyres might be necessary in London and Preston during winter season (01 Nov to 31 Mar).

Bristol, Nottingham, London, Preston, Rye and Edinburgh.
Please refer to 'Rental Depots' in the McRent UK section of our website for the exact address.

The depots are open as follows:

London, Edinburgh:
Monday to Saturday from 0900hrs to 1700hrs (Apr-Oct); Monday to Friday from 0900hrs to 1600hrs and Saturday from 0900hrs to 1300hrs (Nov-Mar).

Nottingham:
Monday to Saturday from 0900hrs to 1700hrs.

Bristol:
Monday to Friday from 0830hrs to 1700hrs and Saturday from from 0900hrs to 1700hrs (Apr-Oct). In March open from 0900hrs instead. Closed during winter season.

Rye:
Monday to Friday from 0830hrs to 1700hrs and Saturday from from 0900hrs to 1700hrs.

Preston:
Monday to Friday from 0900hrs to 1800hrs and Saturday from 0900hrs to 1700hrs (Apr-Oct). Monday to Saturday from 0900hrs to 1600hrs (Nov-Mar).

A fee 'per Saturday' will apply if you pick up or drop off your motorhome on a Saturday and will automatically be factored into the total price during the online quote / booking process.

The depot is closed on Sundays and public holidays.
Our website does not show availability if you enter a pick-up or drop-off date that falls on a public holiday in the UK.

The following holidays apply for 2021:
01 Jan, 02 Jan (Edinburgh only), 02 Apr, 05 Apr, 03 May, 31 May, 30 Aug, 25 Dec, 26 Dec, 27 Dec, 28 Dec

You can pick up your motorhome at the depots in the afternoon as follows:

London, Edinburgh:
Monday to Saturday from 1500hrs to 1700hrs (Apr-Oct); Monday to Friday from 1300hrs to 1500hrs and Saturday from 1100hrs to 1200hrs (Nov-Mar).

Nottingham:
Monday to Friday from 0900hrs to 1400hrs and Saturday from 0900hrs to 1100hrs.

Bristol:
Monday to Saturday from 1500hrs to 1600hrs (Apr-Oct); Monday to Saturday from 1400hrs to 1500hrs (Nov-Mar).

Rye:
Monday to Friday from 1400hrs to 1600hrs and Saturday from 1400hrs to 1500hrs.

Preston:
Monday to Saturday from 1400hrs to 1700hrs (Apr-Oct). Monday to Saturday from 1300hrs to 1500hrs (Nov-Mar).

Morning pick-ups are only available during McRent opening hours and if the renter pays for an additional rental day. McRent stipulates that pick-up time should be stated at the time of booking.

The motorhome will be full of fuel when you pick it up and one propane gas bottles is also full. The renter is required to allow time for a detailed vehicle 'show-through' (approx. 1 hour) with a McRent expert prior to driving the vehicle. McRent will not hand over the vehicle until this vehicle instruction has taken place and accepts no responsibility for any delays at pick-up time that may be incurred as a result.

You can drop off your motorhome with one of the McRent staff at the rental depots as follows:

London, Edinburgh:
Monday to Saturday from 0900hrs to 1100hrs (Apr-Oct); Monday to Friday from 0900hrs to 1100hrs and Saturday from 0900hrs to 1000hrs (Nov-Mar).

Nottingham:
Monday to Saturday from 0900hrs to 1100hrs.

Bristol:
Monday to Friday from 0830hrs to 1000hrs and Saturday from 0900hrs to 1000hrs (Apr-Oct); Monday to Saturday from 0900hrs to 1000hrs (Nov-Mar).

Rye:
Monday to Friday from 0830hrs to 1000hrs and Saturday from 0900hrs to 1000hrs.

Preston:
Monday to Saturday from 0900hrs to 1000hrs (Apr-Oct). Monday to Saturday from 0900hrs to 1100hrs (Nov-Mar).

No refunds are provided if the vehicle is returned earlier than booked. If it is not returned at the booked depot or at the agreed time McRent will charge £ 50 per hour up to a the limit of one rental day for each late day. The rental company reserves the right to charge the renter for any loss of revenue incurred as a result of such delays in the return of the motorhome, e.g. if another customer is made to wait or miss out on their vehicle due to this delay.

The rental company does not allow a renter to effectively alter the rental agreement by extended use of a vehicle beyond the booked drop-off date.

The renter will be charged for all costs and fees as recorded in the rental conditions (as well as any loss of revenue resulting from the vehicle being out of action) if the vehicle is returned damaged.

You are required to return the motorhome with a clean interior, otherwise a fee of £ 75 will be charged. The toilet and waste water tanks have to be totally emptied by the time you drop off the vehicle, otherwise £ 100 will be charged per tank that has to be emptied by the rental company. The vehicle also needs to be returned with a full tank of fuel, otherwise McRent will charge £ 2.20 per litre of diesel to top it up (incl. Processing fee). The gas bottles do not have to be returned full.

Transfers are not included in the rental rates. But the following transfers can be pre-booked during the booking process on our website:

London: McRent offers a transfer between the rental depot and the airports in Stansted, Luton, Heathrow and Gatwick. You can select the transfer during the online booking process and provide Motorhome Bookers with your arrival and departure information (airline, flight number, time & date). For transfer fees, please refer to the booking form on our website. The fees need to be paid in advance with your motorhome booking.

Edinburgh: McRent offers a transfer between the rental depot and the Edinburgh Airport. You can select the transfer during the online booking process and provide Motorhome Bookers with your arrival and departure information (airline, flight number, time & date). For transfer fees, please refer to the booking form on our website. The fees need to be paid in advance with your motorhome booking.

Preston: McRent offers a transfer between the rental depot and the Manchester Airport. You can select the transfer during the online booking process and provide Motorhome Bookers with your arrival and departure information (airline, flight number, time & date). For transfer fees, please refer to the booking form on our website. The fees need to be paid in advance with your motorhome booking.

The vehicles are no older than 3 years and McRent will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide a different vehicle if the model booked is not available or has been damaged by a previous renter. No additional rental costs will be charged in this case. If McRent is forced to provide you with a smaller vehicle than the one you have booked they will reimburse the difference. Any additional costs such as higher petrol costs, tolls or ferry costs, etc will not be reimbursed. This does not allow you to cancel the booking.

NOTE: You will be guaranteed a vehicle from a certain category but not of any specific size, make, colour or design. Even though vehicles within a category have similar equipment, the design, size, measurements and floor plan (e.g. bed sizes or interior features, etc) may differ slightly within any given vehicle category.
All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We cannot accept responsibility for any mistakes or human error in the provision of these details.
Information relating to the above which we provide on our website can be altered at any time without prior notice.

In the event of an accident, breakdown or technical difficulties (including problems with tyres) you are required to inform the rental company, the McRent partner or the nearest 'Dethleffs' office immediately. If you have a problem outside of the McRent opening hours just call the service number which can be found in the vehicle documents. An emergency phone line provided by the vehicle manufacturer along with the Fiat breakdown cover and service guarantee are all included in the rental rates.

All McRent vehicles undergo strict quality control. However, problems can still occur from time to time. Please note: Small repairs or necessary expenses that are necessary to ensure the smooth running and upkeep of the vehicle that cost up to £ 150 can be carried out without prior communication with the rental company and will be reimbursed to you at vehicle drop-off time. For repairs that will cost more than £ 150 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed (otherwise no reimbursements can be provided). Any repairs can only be reimbursed upon presentation of a receipt as well as the replaced parts (where applicable).

If you have an accident, there is a fire or theft or you hit a wild animal, etc the police and the rental company need to be contacted immediately and any third party demands should not to be agreed to. In an accident the police report must include the name and address of the people involved as well as any witnesses along with the vehicle registration details of any vehicles involved. Even in the case of minor damage the renter is required to provide McRent with a detailed written report and a sketch outlining the situation.

NOTE: If you do not inform the rental company and police immediately and if the company is not given the opportunity to find a solution to your problem there will be no grounds for compensation.

The compulsory vehicle preparation fee, includes the cost for cleaning the exterior of the vehicle and is included in our quotes/bookings. You are still required to return the motorhome with a clean interior, otherwise a fee of up to £ 75 will be charged.
The toilet and waste water tanks have to be completely emptied by the time you drop off the vehicle, otherwise £ 100 will be charged per tank that has to be emptied by the rental company. You are required to return the vehicle with a full tank of fuel, otherwise McRent will charge £ 2.20 per litre of diesel to top it up (incl. processing fee). The propane gas bottles do not have to be returned full.

Smoking is not allowed in the rental vehicles. All vehicles are non-smoking and any breach of this condition will result in expensive fees being charged.

Pets or other animals are permitted - upon prior approval from McRent and only for a fee - in some of the rental vehicles as long as the breed and size is stated as part of the booking and the vehicle is returned in the same condition in which it was collected. Otherwise, special cleaning fees will be charged.

If you plan to take your motorhome on a ferry we strongly suggest that you book this well in advance. We recommend that you book a space on the ferry for a vehicle of at least one size larger than the booked vehicle, just in case you are upgraded to a larger vehicle at the depot.

All information provided has been put together by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We do not accept responsibility for any differences that come to light between our list of conditions and those of the rental company.