A brand of
DERTOUR Deutschland GmbH
Humboldtstraße 140-144
51149 Cologne

Tel.: +49 (0)2203 42-0

commercial register: local court of Cologne, HRB 53152
VAT-ID: DE811177889
Managing directors: Dr. Ingo Burmester (spokesperson), Mark Tantz, Britta Fischer

Responsible for content according to § 18 Abs. 2 MStV:

Oliver Schmitz
DERTOUR Deutschland GmbH
Emil-von-Behring-Str. 6
60439 Frankfurt
Tel. +49 69 9588-00

Digital Services Act (DSA)

The average monthly recipients of our services within the meaning of the Digiatl Services Act (DSA) are 2.195.

Despite careful checks of the content, we are not liable for the correctness, completeness and actuality of the information provided or for the content of external links. The operators of the linked pages are solely responsible for their content.

The presented contents of the motorhomebookers.com website are protected by copyright. All rights are reserved. With the exception of the downloads offered for use in the original version, the use of the texts and illustrations, even in part, without the prior written consent of motorhomebookers.com violates the provisions of copyright law and is therefore illegal. This applies in particular to all exploitation rights such as reproduction, translation or use in electronic systems. On our website, registered trademarks, trade names and logos are used. Even if these are not marked as such at the respective places, the corresponding legal provisions apply.

This website contains links to third-party websites ("external links"). These websites are subject to the liability of the respective site operators. When the external links were first set up, the provider checked the external content for any legal violations. At that time, no legal violations were apparent. The provider has no influence on the current and future design and content of the linked pages. The inclusion of external links does not imply that the provider adopts the content behind the reference or link as its own. Constant monitoring of these external links is not reasonable for the provider without concrete indications of legal violations. However, if legal violations become known, such external links will be deleted immediately.

The European Commission provides a platform for the online settlement of consumer disputes (ODR platform) at https://ec.europa.eu/consumers/odr/. DERTOUR Deutschland GmbH does not currently participate in a voluntary procedure for alternative dispute resolution. Consequently, the OS platform cannot be used by our customers.

Contact details of the complaints and arbitration body (ombudsman) for insurance brokers

Insurance Ombudsman e. V.
PO Box 080632
10006 Berlin
Telephone: 0800 3696000
Fax: 0800 3699000

E-mail: beschwerde@versicherungsombudsmann.de
Homepage: www.versicherungsombudsmann.de

Compliance Protects the Company and its Employees

Compliance means the adherence to legal provisions and corporate standards of conduct. Compliance regulations aim to protect employees and the companyfrom harm. They form the foundation for our daily actions and apply to all employees including managers and directors.

Our employees are continually informed about our compliance regulations and receive personal advice upon request. Information from employees or external parties about potential misconduct, possible violations of law or offences such as corruption, are examined with great care and treated confidentially.

The compliance team of the DERTOUR Group can be reached via email here.

Principles of Conduct for Respectful Cooperation

Our principles of conduct are characterised by integrity and loyalty: We adhere to laws and statutes, engage in fair competition and are a reliable partner for our customers and business partners. As the tourism division of the REWE Group, we are guided by the Group’s standards of conduct. These are set out in the REWE Group code of conduct, and are equally binding for the DERTOUR Group. The code of conduct contains principles for our behaviour in business transactions and when dealing with one another. It provides us with orientation, and is at the same time an obligation for all who work on behalf of REWE Group.

You can find more information on compliance and the REWE Group code of conduct here.

REWE Group Hintbox

The Hintbox makes it particularly easy to submit compliance notices – anonymously if desired. In addition, the new tool enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group.

However, people who want to submit compliance notices without using the digital tool can still contact the “ombudsman” of REWE Group.

Go to REWE Group Hintbox

Ombudsman of REWE Group

REWE Group has appointed the Munich lawyer Andreas von Máriássy as an external ombudsman. Employees, customers and business partners of REWE Group as well as DERTOUR Group can contact him personally and anonymously if they submit compliance information, or seek a neutral contact who is bound to secrecy. The informant can use this service free of charge, and contact is possible in German and English.

Andreas von Máriássy
Altheimer Eck 13 / II
80331 Munich
E-mail: mariassy@rae13.de

Our grievance procedure in connection with the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG) guarantees a trustworthy and at the same time transparent process in dealing with grievances about violations of human rights or environmental obligations. A grievance under the LkSG can be used to report suspicions of possible risks to human or environment rights or violations of due diligence obligation, such as forced labour, child labour, discrimination or the harmful contamination of soil, water and air, as well as detrimental noise and excessive water consumption which are linked to DERTOUR Group, its supply chains or its employees. Grievances can be submitted by employees as well as third parties via the grievance channel by DERTOUR Group (as part of REWE Group) – anonymously, if requested.

Customer complaints, for example about the quality of DERTOUR Group  products and services, are not considered grievances about human rights or environmental risks or due diligence violations. For these complaints, please do not hesitate to contact the customer service departments and hotlines.

We expressly encourage employees and external parties to inform us of any suspicion on human rights or environmental risks or due diligence violations. Whistleblowers must not suffer any occupational disadvantages as a result of submitting grievances. The grievance procedure follows a defined process, which is also set out in the Rules of Procedure. Impartiality is guaranteed at all times; those involved in the procedure are not bound by instructions and are obliged to maintain confidentiality.

Report a human rights or environmental violation

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© McRent_Photo Christine Neubauer