Britz Motorhomes New Zealand

- Vehicle as booked
- Unlimited kilometres
- Standard insurance with an excess of NZ$ 5,000 (Hitop and Voyager) or NZ$ 7,500 per incident
- 15% GST
- Transfers between the airport and the depots
- General vehicle and kitchen equipment
- Tablet with GPS, travel and vehicle user tips
- 24hr emergency assistance

The vehicle must be returned with a clean interior, otherwise a fee of NZ$ 250 will be charged. This includes smoking related cleaning, as smoking is not permitted in the vehicle. Waste water tanks and toilets must be emptied prior to drop-off (unless the Express Return Option has been purchased at pick-up), otherwise another fee in the amount of the Express Return option will apply.

This option can only be booked in advance and is not available at pick-up.There are no long-hire discounts off this supplement and it is charged for a maximum of 50 rental days per hire. You can see the prices for this option during the online quoting / booking process on our website.

The All Inclusive option includes the following provisions in addition to those already included in the standard flex rates:
- 'Liability Reduction Option' insurance supplement with NIL excess including single vehicle roll over cover
- Linen exchange service (exchange your linen and bedding at any Britz branch during your hire)
- Additional driver fees
- Mobile WiFi (including 1GB data)
- 1 camping chair per person
- 1 camping table per vehicle
- 1 baby/booster seat if requested with booking
- Snow chains if requested with booking
- Portable heater if requested with booking

Save time and avoid errors at pick-up time!

With your travel documents you will also receive the internet link below which enables you to complete your online pre-registration in advance. You can use this form to complete all necessary details such as booking number, name etc. for Britz so that they can prepare your rental agreement in advance of your arrival and have it ready for you to sign as soon as you arrive to pick up your vehicle.

The link is: https://selfcheckin.thlonline.com/sci/start

A 5% Early Booker Discount applies to the daily rental rates if the booking is made 180 days prior to pick-up. 

For rentals of 21 days or more, a 5% discount applies off the daily rental rates.
Please note: The All Inclusive Option is not discounted and the discount can be adjusted at any time.

Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia and New Zealand for Maui, Britz and Mighty can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Longer-term discounts must be requested at the time of booking.

If multiple hires are within the same country and total days exceed 50 days, only the maximum charge applicable to the Liability Reduction Option or the All Inclusive option will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive All Inclusive option or Liability Reduction maximum cost, the more expensive option is applied. In the instance where a Maui hire is being combined with a Britz or Mighty hire and the packages have the All Inclusive supplement, these components cannot be combined to have a maximum charge applied. However, the vehicle rate can have a longer-term discount applied if applicable.

One-way fees are charged for each individual rental, as are any applicable surcharges for hires in Queenstown.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days need to be specifically requested by contacting us first.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the vehicle security deposit amount and currency is the same.

Each rental day corresponds to one calendar day, regardless of what time you collect or return the vehicle.
The flex rate that is available at the time of booking determines the daily rental rate. This price that applies from day one of your rental duration then applies for the entire rental period up to the 7th day. Every rental day from the 8th rental day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on. The flex rate that applies for the 15th rental day will be used from then, etc. As soon as you have booked, that rate is fixed, i.e. the price you pay per day will not change, even if the flex rates change at a later date.

To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for your desired rental period. The base flex rate is calculated by the rental company on the basis of supply and demand and is adjusted once a week every Sunday. 

For bookings of 5 vehicles or more or for long-term hires of 100 days or more we will need to place special request with Britz as there are other prices and conditions that apply in such cases. This also applies for multiple hires that add up to 100 days or more.

Note: If you decide to extend your rental duration before you actually collect your vehicle the same flex rate is used to calculate the additional rental days that applied on the day when you made your original booking as long as the original booking has not already since been changed. For all other changes to your booking this will be calculated by using either the original flex rate or the flex rate that applies at the time of the booking change, depending on which rate is higher.

The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

The cancellation fees apply as stated in the Motorhome Bookers booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided.

- Petrol/diesel, LP Gas
- Additional driver fees
- Camping table and chairs
- Baby/booster seats
- Portable heater
- Snow chains
- Mobile WiFi
- Additional insurance options
- Transfers to/from hotels
- One-way fees
- Road User Charge Recovery Fee
- Fee for pick-up in Christchurch (can be changed during the year)
- NZ$ 95 surcharge for each pick-up or drop-off in Queenstown*
- NZ$ 100 public holiday surcharge for picking up and/or dropping off on national public holidays
- Any taxes and fees that are to be paid on services you purchase at pick-up

* charged in addition to any applicable one-way fees; if pick-up and drop-off take place in Queenstown this fee is payable only once

- Petrol/diesel, LP Gas
- Transfers to/from hotels
- Road User Charge Recovery Fee
- One-way fees
- Fee for pick-up in Christchurch (can be changed during the year)
- NZ$ 95 surcharge for each pick-up or drop-off in Queenstown*
- NZ$ 100 public holiday surcharge for picking up and/or dropping off on national public holidays
- Any taxes and fees that are to be paid on services purchased at pick-up

* charged in addition to any applicable one-way fees; if pick-up and drop-off take place in Queenstown the fee is payable only once.

One-way rentals (i.e. pick-up at location 'A' and drop-off at location 'B') are available between all New Zealand depots and in all vehicle categories if requested in advance with the motorhome booking. The following one-way fees are payable locally at pick-up:

Pick-up between 01 Apr and 30 Sep:
NZ$ 100 for hires from the North to the South Island
NZ$ 50 for hires from Christchurch to Queenstown or vice versa
Free of charge for hires from the South to the North Island

Pick-up between 01 Oct and 31 Mar:
NZ$ 250 for hires from the North to the South Island
NZ$ 150 for hires from the South to the North Island
NZ$ 75 for hires from Christchurch to Queenstown or vice versa

The minimum rental period is 5 days.
For one-way hires from the North to the South Island between 01 Oct and 31 Mar the minimum rental period is 10 days.

For multiple hires within one holiday period, the long-hire discount applies off the total of all rental days (the standard rates) but the one-way fee is still charged separately on a per-rental basis.

These seats are compulsory in New Zealand for children up to 7 years of age or 26kg in weight. You can rent them with Britz for NZ$ 36 per rental. Please provide us with the age(s) and weight(s) of your children when you make your booking so that we can reserve the appropriate seat for you as these need to be booked in advance.

Important:
Families with children in need of a baby or booster seat cannot book the vehicle type Venturer as no seat can be fitted. 

The local taxes on all prepaid items are included in the price you pay us. The only exception is the Road User Charge Recovery Fee, which is payable locally.

This fee is as follows (per 100 km driven):
- Hitop, Voyager, Venturer, Venturer Plus, Discovery: NZ$ 6.22
- Explorer, Vista, Frontier: NZ$ 6.62

For any amounts, which are payable in NZ$ at the depot, the following sales taxes are charged on top: 15% GST.

We have sought to provide this information as accurately as possible. However, we cannot accept responsibility for any changes, such as new fees charged by the rental company at pick-up or sudden local tax increases that may be made by the New Zealand government.

Standard insurance is included in the rental rates. The third-party element of this insurance comes with a maximum cover amount of NZ$ 20 million and covers bodily damage inflicted upon a third party. There is no insurance cover for injury caused to the renter or passengers of the rental vehicle and Britz does not provide an insurance option for this.

The renter is liable for an excess of up to NZ$ 7,500 per incident for damage in the event of an accident. This applies to any material damage to third-party property or the rental vehicle, regardless of who causes the accident. This liability remains in place no matter what until a third party admits liability and makes a payment to cover costs incurred.

To see a list of the types of damage where there is no insurance cover, please refer to the section 'Insurance Exclusions'.

In New Zealand it is not compulsory for the locals to have third-party insurance. In the event of an accident or if someone flees the scene the renter is liable for any damage caused within the limit of the excess. You can reduce the level of the excess or waive it as follows:

The All Inclusive Option can be booked with us in advance (see 'Inclusions' above - only available in advance, not at the depot). This option includes the 'Liability Reduction Option' insurance supplement including single vehicle roll over cover.

Alternatively, you have the option of purchasing the following insurance option locally, as outlined below.

* = NZ$ 5,000 excess applies to Hitop and Voyager, NZ$ 7,500 excess to all other vehicle types
** = Time required to repair a vehicle, costs incurred as a result of a vehicle not being able to be rented out due to damage
*** = Single vehicle roll over is only covered if you have booked the All Inclusive option in advance

Multiple Hires
If you rent a motorhome with Britz on more than one occasion within the same holiday period, the long-hire discount applies off the total number of rental days for hires in Australia and New Zealand. For several hires within one country you will pay no more than 50 days hire for the 'Liability Excess Reduction Option' (which can be purchased locally) or the All Inclusive option, but these are not discounted. For combined Australia and New Zealand hires, these options are not cumulated, but rather are calculated separately and charged rental for rental.

With the standard insurance, the deposit (which covers the level of the excess) can be provided by credit card only (Visa, Mastercard and American Express are accepted). Pre-paid credit cards, cash or travellers cheques are not accepted.
The owner of the credit card must be present and sign when providing the deposit and he/she is liable for any damages to the rental vehicle. This deposit can only be provided by the renter as named in the booking and it cannot be spread over 2 or more credit cards.

NOTE: Please ensure that you have sufficient funds on your credit card before departure.

All credit card payments are made in New Zealand Dollars.
With any transactions made using a credit card including providing your deposit with your credit card, additional and non-refundable administration charges will apply on top of the standard payment amounts as follows:
Visa, Mastercard: 2%
American Express: 4.6%
If the vehicle is returned undamaged and in good condition, credit card surcharges applicable to vehicle security deposits are refunded when the vehicle security deposit is refunded. This only applies if the card used is a Visa or MasterCard.

Neither the rental company nor the tour operator is liable for any cost differences that occur between the cost of the deducted deposit and the reimbursement resulting from foreign exchange fluctuations or external fees.

For standard insurance (i.e. without the additional liability reduction):
The deposit (NZ$ 5,000 or 7,500 depending on vehicle type) is deducted from the credit card when you collect your vehicle and is returned to you when you return the vehicle if the vehicle is returned without any damage or third party incidents having taken place. Any fluctuations in foreign exchange rates or fees are borne by the renter.

With Liability Reduction Cover Option or if you book the All Inclusive Option through Motorhome Bookers, an authorisation of the credit card is all that is required at pick-up time. The customer authorises Britz to charge any fees such as cleaning fees, speeding or parking fines, rental extensions etc.

The deposit will be reimbursed in full as long as the vehicle is returned in the same condition in which it was collected, with full petrol/diesel and LPG gas tanks (unless you have purchased the Express Return Option at pick-up). The rental company reserves the right to charge a cleaning fee of NZ$ 250 if the interior of the vehicle is excessively dirty at drop-off. This fee can also be charged for smoking related cleaning. The toilet and waste water tank must be completely empty, otherwise a further fee in the amount of the Express Return option will be charged.

Vehicle security deposits can be transferred between most rentals. This service is available when the vehicle security deposit amount and currency is the same.

The excess is always banked in the first instance, regardless of who is at fault and what is owed to the rental company by the renter. It applies per incident and, if a further accident occurs, a separate deposit is then payable to the same total. The excess is refunded to the renter if a third party admits liability and makes a payment to cover the corresponding costs. However, this can take some time.

If you choose to take out Liability Reduction Cover Option locally, the excess amount is limited as outlined above for the following incidents:

Accidental damage to the vehicle (excluding damage caused by the vehicle rolling over) and to the property of third parties, windscreen or tyre damage, towing or recovery costs following an accident, damage resulting from theft, a burglary or fire. Any revenue the rental company loses as a result of the vehicle being repaired following such events is also deducted from the excess.

All insurance cover is null and void if the terms of the Britz New Zealand rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by any insurance.

Any damage caused by the vehicle rolling over where the renter is at fault, is not covered by the insurance, unless the All Inclusive Option has been booked in advance. A vehicle rollover is deemed to have occurred where damage to the vehicle results from the vehicle rolling or tipping to such a degree that any or all tyres lose normal contact with the road surface.
The insurance does not cover damage in the case of (salt-)water related damage, vehicle submersion, the vehicle being stranded in a water area, driving through causeways or beach driving.

Unless you have purchased Liability Reduction Option or All Inclusive Option, any damage to the underbody, roof or roof appendages is not covered.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuables in the vehicle.

In the cases listed below, the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- any vehicle submersion or the vehicle being stranded in a water area
- saltwater-related damage
- damage from creek or river crossings, driving through causeways or beach driving
- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving
- any damage to the vehicle and third party´s vehicle or property where the customer has been careless, negligent or wilful in failing to abide by the local road rules
- damage caused by the use of the wrong or unclean fuel or by the use of bio-diesel
- damage caused when water, oil or other liquids are not topped up to minimum required levels (causing overheating, frost damage, etc.)
- damage caused if warning signals in the vehicle are ignored
- damage caused to the vehicle because total load has exceeded recommended load as stated in vehicle manual
- damage caused by the vehicle rolling over (exept where the All Inclusive Option has been purchased)
- damage caused to the vehicle by snow chains
- damage caused if accessories have been fitted to the vehicle incorrectly
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence.
- repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas
- costs for vehicle keys that have either been lost, stolen or locked in the vehicle
- people driving the vehicle who have not been registered in the rental agreement
- personal property that is damaged in an accident or is either stolen or damaged during theft is not insured
- if any member of the rental party deliberately damages any part of the vehicle
- damage to the roof, roof appendages (including aerials) or the underbody (unless you have purchased the Liability Reduction Option at pick-up or the All Inclusive Option in advance)
- if using the vehicle in contravention of any legislation or regulation controlling vehicular traffic

Whilst we appreciate accidents may occur, there are also clearly cases of driver negligence where any insurance coverage is void. This includes incidents where the driver is found to be in breach of the law in terms of speed, alcohol, drugs, or is found by the police or investigating authority to have been driving in a dangerous or negligent manner. In all such instances, Britz reserves the right to pursue full recovery from the renter.

All credit card payments are made in New Zealand Dollars.
With any transactions made using a credit card - for example for hire extensions or the purchase of any optional extras locally - additional and non-refundable administration charges will apply on top of the standard payment amounts as follows:
Visa, Mastercard: 2%
American Express: 4.6%

If you provide a deposit via credit card an administration fee will also apply in line with the amounts mentioned above - on top of the deposit amount. Please be aware that these are refunded with the deposit amount if you use Visa or Mastercard but are not refunded if you use American Express. If the deposit is kept by the rental company, these fees will not be refunded either, regardless of which credit card you use.

Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement resulting from foreign exchange fluctuations or external fees.

Where speeding tickets, parking or freedom camping fines and/or accidents (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee of NZ$ 60 or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any injuries to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A valid national driving license is accepted for use in New Zealand as long as the details are also provided in English. If the license does not also provide information in English an international driving license is then required together with the original.The driver must have possessed a full and valid driving license for at least a year at pick-up time.

It is legally required in New Zealand - in the case of a random police check- that every renter who possesses a national driving license in any other language other than English is also able to present either an international driving license or an officially authorised English translation of their license. This must be presented along with the national license and one is not valid without the other.

The minimum age for registered drivers is 21 years.

Additional drivers can be registered at pick-up time for NZ$ 2 per day and up to a limit of NZ$ 30 per hire. Anyone wishing to drive the motorhome must have their details entered in the rental agreement.

Before you can collect your vehicle you are required to present a valid driving license, credit card (compulsory), your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

Minimum hire period:
- 5 days
- 10 days for one-way hires from the North to the South Island with pick-up date between 01 Oct and 31 Mar
- 10 days for all pick-ups and/or drop-offs between 22 Dec - 05 Jan
- 14 days for hires with drop-off in Queenstown between 01 Sep and 24 Dec 18

Maximum Hire:
- 100 days
For hires over 100 days special prices, terms and conditions apply and these need to be requested. This also applies to multiple hires that add up to more than 100 days.

General equipment provided in the vehicle is included in the base rental price and consists of: toilet chemicals, clothes pegs, dustpan / brush, broom, fire extinguisher, bucket, fresh water hose, coat hangers, matches, gas cylinder.

Kitchen kit is also included in the base rate and consists of: plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, toaster, cooking utensils, cutting board, teapot, kettle and tea towels.

Personal kits are included in the base rental rates and consist of (per person): 1 pillow with pillow case, 1 sheet, 1 towel plus 1 duvet per bed.

A first-aid kit is provided in every vehicle. If the safety seal is broken and it is used, the kit becomes the property of the renter and NZ$ 35 will be charged at drop-off.

Please note that camping tables and chairs are not included in the price, unless you book the All Inclusive option.

The following extras that are not included in the base rental rate can be rented at the depot at pick-up time (pending availability):
Equipment package (The Bundle) @ NZ$ 10 per day, includes the following extras:
- Camping table
- Camping chair (per person)
- WiFi including 1GB data
- Additional driver fee
- Linen exchange service
- Baby/booster seat (on request and if booked in advance)
- Portable heater (on request)

The following extras can be added at pick-up, pending availability:
- Snow chains: NZ$ 36 per rental (in vehicle, if seal is broken customer is charged)
- Road atlas: NZ$ 25 for purchase
- First Aid Kit NZ$ 35 for purchase (if seal is broken customer is charged)
- Bikes and bike racks* (see below for further details)

*Britz also offers bikes (mountain bikes or comfort bikes) for hire from their Auckland and Christchurch depots. Bikes can only be hired in conjunction with bike racks and are not available with the Hitop and Voyager campervans. Bike racks on the vehicle types Venturer, Venturer Plus, Explorer, Discovery, Vista and Frontier take a maximum of 2 bikes.

Bikes and bike racks must be requested with your booking, but are payable locally. The following fees apply:
- Bike rack: NZ$ 50 per hire
- Bikes: NZ$ 12 per day/bike

Bike rates include helmets, flat pedals, bottle cages, rear rack, puncture repair kits, pump, spare tube, tyre levers, multi-tool and bike lock as well as 0800 road service. A bond of NZ$ 400 per bike will be taken as a credit card imprint when you pick up the bikes. For further details on bike hire, please contact our reservations staff.

Express Return Option:
This option can be purchased locally at pick-up and costs NZ$ 249 per hire for the vehicle types HiTop and Voyager (or NZ$ 349 for hires with 16 - 24 rental days, or NZ$ 449 for hires with 25 or more rental days ). For vehicles with toilet/shower the option costs NZ$ 299 per hire (or NZ$ 399 for hires with 16 - 24 rental days, or NZ$ 499 for hires with 25 or more rental days ). The cost is subject to change depending on current fuel prices. It includes the following:
- First LP gas fill (you can return the gas bottle empty)
- First fill of petrol/diesel
- Toilet and waste water emptying service
- Road User Charge Recovery Fee
- Express key return**

**If you have booked the All Inclusive option or Liabilty Reduction option, you may simply return your keys to the counter when returning the vehicle without any need to do vehicle checks. This service only applies where no vehicle damage has occurred while on hire.

These seats are compulsory in New Zealand for children up to 7 years of age or 26kgs in weight. These are available for rent for NZ$ 36. Please reserve these and provide us with the age(s) and weight(s) of your children when you make your booking so that we can book the appropriate seat for you. They can only be booked in advance.

The following baby/booster seat configurations are possible:
Venturer: Neither baby nor booster seat possible
Hitop/Venturer Plus: 1 baby or booster seat
Voyager/Explorer/Vista/Discovery: 2 baby or booster seats
Frontier: 3 baby or booster seats

2WD vehicles are permitted for use on sealed public roads only, with the exception of camping ground access roads. There is no insurance cover if you drive on unsealed terrain. You are not allowed to drive on ski field access roads between 01 Jun and 31 Oct.

It is prohibited to drive on the following roads/routes:
Ninety Mile Beach (Northland), roads north of Colville Township (Coromandel Peninsula), Ball Hut Road (Mt. Cook), Skippers Road (Queenstown) and the Crown Range Road (Queenstown).

Britz reserves the right to limit the areas where the rental vehicles can be driven on the basis of weather or road conditions.

The renter is liable for any damage that is incurred on uninsured terrain or restricted roads as outlined above such that if you drive in these areas or on these roads/routes you do so at your own risk. Any costs for breakdowns or accidents and the resulting need for towing or vehicle recovery services are therefore not covered there in any shape or form. The vehicle is also not allowed to come in contact with salt water, otherwise the insurance is null and void.

One-way rentals (i.e. vehicle pick-up at depot 'A' and drop-off at depot 'B') are available between all depots in New Zealand and for all vehicle models upon request in advance with your booking. For information regarding additional charges such as these please refer to the section 'Additional Costs'.

Auckland, Christchurch and Queenstown.

For exact depot addresses, please refer to the 'Rental Depots' section on our website.

The depots are open daily from 0800 to 1630hrs. All depots are closed on 25 Dec.

A NZ$ 100 surcharge will apply to all rentals picking up and/or dropping off on following National public holidays and is payable locally:

2018: 02 Apr, 25 Apr, 04 Jun, 22 Oct, 26 Dec

2019: 01 Jan, 02 Jan, 06 Feb

You can pick up your vehicle at the booked depot and during the opening hours only and no later than 30 minutes prior to closing time.

Please inform us of your intended pick up time at time of booking. Alternatively you can select a pick-up time when you do the online check in with the rental company (more info will be provided with your travel documents 8 weeks prior to travel). If you wish to change your selected pick up time at a later date, this will need to be confirmed by the rental company.

A NZ$ 100 surcharge will apply to all rentals picking up and/or dropping off on following National public holidays and is payable locally:

2018: 02 Apr, 25 Apr, 04 Jun, 22 Oct, 26 Dec

2019: 01 Jan, 02 Jan, 06 Feb

You can drop off your vehicle at the booked drop-off depot only and no later than 30 minutes before closing time.

NOTE: If your flight is due to depart New Zealand in the morning we strongly recommend that you book your motorhome such that you drop it off the day before you depart and spend the last night in a hotel (or other form of accommodation).

If the vehicle is returned earlier than agreed, no refunds are provided. If it is returned later than the agreed drop-off date, the lost time will be charged at the standard rental rates which the rental company charges (these are higher than Motorhome Bookers' rates). Extensions to the rental period after the pick-up date can only be made with the prior approval of the rental company at the standard seasonal rate. This payment must be received immediately by credit card.
If the rental period is extended without prior approval a fee of NZ$ 150 will be applied and all addional rental days charged at the standard daily rate.

It is not possible to change the depot where you drop off your vehicle without prior approval from Britz. Otherwise, fees of up to NZ$ 700 will be charged.

If the vehicle is returned damaged or unclean, if the toilet or waste water tanks are not emptied or the petrol, diesel or LP Gas tank is not full (unless the Express Return Option has been purchased at pick-up), the rental company will impose the listed fees and additional charges. The cleaning fee is NZ$ 250 and an additional fee in the amount of the Express Return option is charged on top of this if the toilet or waste water tanks are not returned empty.

Britz provides a free transfer service between the airport and the Auckland, Christchurch and Queenstown depots. The rental company does not reimburse the costs for transfers between hotels and the rental depots.

For pick-ups in Auckland:
The THL shuttle (branded Maui, Britz and Mighty) comes past the airport approximately every 30 minutes on the hour and half hour.
International arrivals: Please wait at the terminal transfer bus stop.
Domestic arrivals: Pick-up point is located between door 3 and 4, just outside the building.
Ph: 0800 52 00 52

For pick-ups in Christchurch:
From the airport with the THL shuttle as required
At the airport please call number 0800 359 010 with a Courtesy Phone and inform the staff about your number of passengers and detailed position.

For pick-ups in Queenstown:
On arrival at Queenstown Airport please contact Britz using the freephone in the main International Arrivals Hall. It is located near the baggage claim area, close to the “Rental Cars/ Vans” information board near the panel with Mighty, Maui and Britz logos on. At the airport please call Britz with a Courtesy Phone and inform the staff about your number of passengers and detailed position.

After drop-off in Auckland and Christchurch a free transfer will be offered from the depot to the airport or airport hotel.

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, due to unforeseen circumstances, to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not available for any reason. Any additional costs, such as higher petrol costs or ferry crossings costs, etc will not be reimbursed. This does not enable the renter to cancel his/her booking and there is no ground for compensation. Even though all vehicle models within a category have similar equipment and designs small differences in design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We cannot accept responsibility for any mistakes or human error in the provision of these details. This kind of information on our website can be changed at any time without prior notice.

The rental company reserves the right to charge a fee of NZ$ 250 if the interior of any returned vehicle is very dirty (including smoking related cleaning). Toilets and waste water tanks (if the vehicle is equipped with these) must be completely emptied, otherwise a further fee in the amount of the Express Return option will be charged. The petrol/diesel and LPG gas tanks must be returned full (unless the Express Return Option has been purchased at pick-up).

Despite regular quality control checks problems can still arise with the vehicles from time to time.
In the event of an accident, breakdown, technical difficulties (including problems with tyres) you are required to inform the rental company immediately and within a maximum time-frame of 24 hours on the toll-free service line provided (not guaranteed to work or to be free if called from overseas mobile phones).

Apart from contacting the rental company (within 24 hours), you are also required to contact the police if you have any kind of accident. Third-party claims should not be agreed to. The police report needs to include names and contact details of any people involved as well as witness details and vehicle registration details of the vehicles involved.

Note: If you do not inform Britz immediately about the need for a repair or other problem you encounter and if Britz is not given the opportunity to help you find a solution no compensation will be provided. If the renter seeks compensation for any vehicle problems after the vehicle has been returned without having informed the rental company during the rental period no compensation can be given.

A nationwide network of contracted mechanics are available in these cases. Small repairs and costs for the upkeep of the vehicle up to the value of NZ$ 200 can be carried out without prior communication with the rental company and will be refunded to you at vehicle drop-off time. For repairs that will cost more than NZ$ 200 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed. All repairs can only be reimbursed upon presentation of a receipt.

Pets or other animals are not permitted inside the rental vehicles, with the exception of registered guide dogs for visually impaired passengers.

If you are planning to take the ferry between the North and South Island (in either direction) in the months between October and March you should make a reservation.
The ferry crossing takes approx. 3 hours and is a fantastic experience. You can change your reservation locally if there is space available on the day in question. This change is free of charge if made at least 1 day in advance of your originally booked crossing.
We can make the reservation for you at no extra charge. You then pay the rental company for this at the depot when you collect the vehicle. You will receive the ticket then too. You can also book it directly on the internet on the Interislander website.

All information provided has been put together by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you pick up your vehicle. We cannot accept responsibility for any differences that come to light between our list of conditions and those of the rental company.