CanaDream RV rental

- Vehicle as booked
- Kilometre allowance as booked
- Special as booked
- Local taxes on prepaid items (GST + PST)
- CDW, LDW and VIP insurance with an excess of CA$ 750 (CA$ 1,500 for drivers 21 to 24 years) per incident
- Public liability insurance with CA$ 5 million insurance coverage
- Vehicle preparation fee, which includes: transfers from/to the airport or airport hotel (transfers are NOT included in Montreal) and initial provision of propane gas and toilet chemicals
- Info brochures from the rental company
- KOA-Campgrounds-Value-Card
- CanaDream Club passport for reductions on campgrounds etc.

NB: post-hire cleaning:
The rental company reserves the right to charge a cleaning fee for vehicles that are returned with an excessively dirty interior (CA$ 75/hour). The toilet and waste water tank (if the rental vehicle has these) must be emptied or a further fee of CA$ 75 is charged. Vehicles are supplied with a minimum ¼ tank of petrol. If you return with less fuel than on departure, you will be charged for the difference. There is no refund if you return with more fuel. The propane gas does not have to be refilled.

Save up to 20% with Fleet Lotto (also known as 'Run of Fleet').

With Fleet Lotto (Flotto) you allow the rental company the flexibility to allocate you a vehicle type the day you actually pick it up. This means, that no specific vehicle will be confirmed to you at time of booking. By playing Flotto you have the opportunity to receive a discount of up to 20% on the normal flex rate price.

There are two Flotto vehicle groups you can choose from, which are each made up of different vehicle categories. You can either play Flotto for Group 2 (suitable for up to 2 people) or for Group 4 (suitable for up to 2 adults and 2 small children). At worst, you will receive the smallest vehicle category within your chosen group for the normal flex rate price, but at best you may receive a larger category at the price you would have paid for the smaller category vehicle.
For further details, please refer to the paragraph 'Guaranteed Model or Vehicle Category' in the section 'Pick-up/Drop-off'.

Save time and avoid errors at pick-up time.

You can use CanaDream's pre-registration link to fill out your details required at pick-up time at your leisure and send these to CanaDream online. The rental company can then prepare your rental agreement in advance of your arrival so that it is ready for you to sign as soon as you arrive to collect your vehicle, saving you valuable holiday time.

http://www.canadream.com/Motorhomebookers/

For flex rate bookings the following applies: The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 35th day. All rental days from the 36th day on are counted as a new booking and the flex rate that applies for the 36th day will be used from then on.
Pick-up and drop-off days are counted as one day in total, i.e. each rental night is used for the price calculation in the same way this is done by hotels. To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for the desired rental period. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Sunday.

Note: If you wish to make any changes to your booking, the booking will be calculated by using either the original flex rate or the flex rate at the time of the booking change, depending on which rate is higher. The following situations are classified as booking alterations:

- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked, no refunds will be provided.

- Petrol or diesel, propane gas
- Northern Surcharge (CA$ 625; for details see 'Northern Surcharge' section below)
- Transfer in Montreal
- Fees for additional drivers (CA$ 5 per person per day; if not part of a special offer)
- US travel fee (CA$ 10 per day in the USA; if not part of a special offer)
- Convenience kits (if not part of a special offer)
- One-way fees (automatically included into total price during the online booking process)
- Fees for pick-up and/or drop-off on a Sunday (free of charge between 01 May and 30 Sep)
- Any taxes and fees payable on services purchased at pick-up
- Burning Man Festival Surcharge*

*Burning Man Festival Surcharge: If you are planning to attend the Burning Man Festival in Nevada you will have to let CanaDream know at the time of booking. A surcharge of CA$ 1.000 applies. If you don´t give notice before driving there, a penalty of CA$ 1,500 is levied and all insurance cover is void.

The following items, which are described in detail further below, are available to be booked through our website.

- Kilometre allowances
- Convenience kits
- One-way rental*
- Early Pick-up / Late Drop-off Option
- Sunday Pick-up / Drop-off*

The prices for each of these items can be seen during the online quoting/booking process on our website.

* These fees are automatically factored into the total price during the online quote/booking process on our website and are payable to Motorhome Bookers.

There are no kilometre allowances included in the daily rental rates. You can choose the following value-for-money options and book the following additional kilometre allowances in advance:

Option 1: 500 km packages
Option 2: 800 km packages
Option 3: Unlimited kilometres

Any kilometres that you drive above your limit will cost CA$ 0.39 + taxes and are payable locally. No refunds are provided for any unused pre-booked kilometres.

The convenience kits need to be booked and pre-paid in advance per person if they are not already part of a special offer.
You can select them and see the prices during the online quoting/booking process on our website. For further details on inclusions, please refer to the section 'Equipment & Extras'.

One-way rentals (vehicle pick-up at location 'A' and drop-off at location 'B') between all depots (except Edmonton) are available for a fee, if requested with your advance booking.
One-way rentals are NOT allowed for the vehicle type TC-A from Vancouver, Calgary or Whitehorse to Halifax, Montreal or Toronto.

The minimum rental period for one-way hires is 7 days and the fee will automatically be factored into the total price during the online quote/booking process on our website. If booking the One Way Special as part of the Early Booker Special, a minimum hire period of 14 days will apply.

These options are only available between Monday and Saturday and include the following:

Early pick-up option:
- Transfer to the depot between 0800 and 1000hrs
- Vehicle pick-up between 1000 and 1200hrs (normally between 1300 and 1600hrs)
Late drop-off option
- Possibility of returning the vehicle on the drop-off day as late as 1500hrs (normally between 0800 and 1000hrs)
- Transfer following drop-off (except for Montreal with a transfer fee which is payable locally)

The prices for these options will be displayed during the online quoting/booking process on our website.

Sunday pick-ups or drop-offs are free of charge between 01 May and 30 Sep (except at the depot in Edmonton). Outside this period or if you hire in Edmonton, a surcharge applies if you pick up or drop off your vehicle on a Sunday (prices will be displayed during the online quoting/booking process on our website and will be automatically factored into the total price).

NB: If you pick up and drop off your vehicle on a Sunday you will need to pay this surcharge twice.

For further details regarding opening hours, please refer to the section 'Pick-up/Drop-off' ('Opening Hours').

In order to drive to certain areas in Northern Canada or Alaska, you will require permission from the rental company and pay a fee of CA$ 625 at pick-up. Permission needs to be requested at time of booking or via email. The fee applies for travel in the following areas:

- Alaska Highway north of Fort St. John, British Columbia
- Cassiar Highway (#37) north of Kitwanga, British Columbia
- Highway 35 north of Peace River, Alberta
- Northwest Territories, Yukon, Nunavut, Newfoundland
- Quebec & Labrador north and east of Sept-Iles

For more details regarding this charge, please refer to the section 'Driving Restrictions'.

You are allowed to take the vehicle to the USA as long as you also inform us of this intention when you make your booking. You will have to pay CA$ 10 when you pick up the vehicle for every day that you will be in the USA. Please also refer to the section 'Driving Restrictions' for further details.

Note: For all purchases made locally the following taxes will be charged:
Vancouver: 12%, Toronto: 13%, Halifax: 15%, Montreal: 14.975%, Calgary, Edmonton, Whitehorse: 5%.

Motorhome Bookers does not accept responsibility for any changes that are made to the tax levels either by the local government authorities or due to adjustments made by CanaDream.

Public liability insurance
Public liability insurance with an upper limit of CA$ 5 million is included in the daily rental rate. This covers claims made against the rental company or the renter with respect to damages to third parties and/or their property. Passengers are not counted as third parties, therefore they are not insured against any claims.

Vehicle insurance
The CDW, LDW and VIP insurance premiums are all included in the rental rates. This reduces the renter's personal level of risk/excess to CA$ 750 per incident (CA$ 1,500 for drivers 21 to 24 years) if an accident happens, in the event of theft or vandalism, regardless of how or by whom any damage to the vehicle occurs. For a list of things that are not covered by the insurance please see below table entitled 'Insurance Exclusions'.

There are no additional insurance options available which will reduce or waive the excess.

* amount valid for drivers aged 21 - 24

In addition to the outlined charges above a CA$ 100 administration fee will apply to every incident.

Further info: A compensation allowance is also included in the insurance of up to CA$ 3,000 in the case of mechanical faults and resulting break-downs that keep you from using the vehicle for 48 hours or more. It does not apply in the case of an accident or theft. For important details about this please refer to the section 'Miscellaneous', paragraph 'Breakdowns & Repairs'.

The deposit, which you are required to provide when you pick up the vehicle, applies for each incident involving damage (please see above table). This needs to be provided by credit card (Visa, Mastercard, American Express, Diners Club). The amount will be deducted from your account at pick-up in and in Canadian Dollars. If you return the vehicle in good condition, the full amount will be credited to your card at drop-off. Neither the rental company nor the tour operator are liable for any differences that result from foreign exchange fluctuations or external fees.

Please ensure you have enough credit available on your credit card. The deposit applies for each and any incident where the rental vehicle or the property of a third party is damaged. In such cases a further bond will be required from the renter in order to cover the excess in any future incidents.

The excess (deposit) is always banked in the first instance, regardless of who is at fault and is owed to the rental company by the renter. The excess is refunded if the rental company receives a payment from a third party (which can take quite a while in some cases) - including an admission of fault - and a separate excess is deducted every time an accident occurs.

All insurance cover is null and void if the terms of the CanaDream rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance.

Any water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in the case of vehicle submersion, the vehicle being stranded in a water area, driving through causeways or beach driving.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuable items in the vehicle.

In the cases listed below the renter is fully liable for any damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- water/saltwater-related damage as listed above
- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages)

In the following cases the renter is liable for the full amount of damage caused both to the rented vehicle and to the property of a third party involved:
- damage to the underbody
- wheel damage
- any damage to the awning and slide-out apparatus
- if you have no written accident report & police file number or if you do not notify the rental company/depot within 24 hours of accident
- Hit & Run (where you cause damage to third party property in your vehicle and do not report it or where a third party hits and damages your vehicle and you are unable to obtain third party contact information)
- damage caused by the use of the wrong fuel or when water, oil, etc. are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's actions
- damage, repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas or driving in the USA without prior authorization
- costs incurred if vehicle keys are either lost or locked in the vehicle
- damage resulting from driving under the influence of drugs or alcohol
- if damage is caused as a result of people using the vehicle without the permission (not registered in rental agreement) of the rental company
- if damage is caused while the vehicle is driven by an impaired driver
- if more passengers are in the car than the maximum number allowed
- If any member of the rental party deliberately damages any part of the vehicle
- parkade and drive-through damage
- damages incurred during illegal act and/or wilful damage

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.
Where speeding tickets and parking fines and/or accidents, etc. (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A valid UK, European, Australian or New Zealand license is recognized for use in Canada as long as the details are also provided in English. If the license does not also provide information in English an international driving license is then required together with the original.

The minimum age for registered drivers is 21 years. For drivers aged 21 to 24 years special insurance conditions apply. Please refer to the section 'Insurance'.

An additional driver can be registered at pick-up time for CA$ 5 per rental day (for exceptions please see the special offers). Anyone wanting to drive the motorhome must have their details entered in the rental agreement and present a valid driving license at pick-up.

Before you can collect your vehicle you are required to present a valid driving license, credit card, your passport as well as the Motorhome Bookers voucher at the depot.

A minimum hire of 7 days applies. The minimum hire can increase to 14 days with certain special offers and with the one-way special.

For rentals over 35 days the following applies:
The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to and including the 35th day. Every rental day from the 36th day on is counted as a new booking and the flex rate that applies for the 36th day will be used from then on. The flex rate that applies for the 71st rental day will be used from that day on also.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

This fee is included in the rental rates and covers transfer costs in all cities (except for Montreal - only for a fee), as well as the initial provision of propane gas and toilet chemicals.

The convenience kits need to be booked and pre-paid in advance with your motorhome booking. You can select them and see the prices during the online quoting/booking process on our website. With certain special offers, convenience kits may be included free of charge.

The kits include the following per person:
pillow, duvet or sleeping bag, 2 sheets, pillow case, 2 face cloths, 2 bath and 2 hand towels, crockery and cutlery.

The following is provided per vehicle:
dustpan and broom, bucket, rubbish bin, coffee maker, set of pots and pan, kettle, jug, tea pot, mixing bowls, colander, tea towels, bottle and tin opener, cutting board, casserole dish, various knives and cooking/serving utensils, cleaning supplies, clothes hangers, etc.

In addition, there is also:
A jack, spare tyre, fresh water hose, waste water hose, a pair of pliers, a screwdriver and an instruction manual.

You have the option of reserving the following items with your booking:

- GPS Navigation system: CA$ 10 per night (maximum CA$ 100 per rental)
- Camping chairs: CA$ 10 per chair and rental (no table available)
- Toaster: CA$ 12 per rental
- Coffee machine: CA$ 10 per rental
- Generator usage (all vehicle types except TC-A, on request only), per day CA$ 10 (max. CA$ 100)
- Bike racks: CA$ 50 per rental (for SVC, MH-B and MH-A vehicles only, suitable for up to 4 bikes; no bikes available)
All items can only be reserved but not paid for in advance. Amounts are payable at pick up and local taxes will be charged.

Take advantage of the CanaDream Club App that you can download free of charge from the iStore. This App offers you the easy and convenient way to find and book Club Partners, including e.g. campsites, activities and hotels throughout Canada.
Additionally to those inclusions the following services are included:
-18 route suggestions
-Easy search for hotels, campgrounds and excursions
-Pre-booking of excursions or campgrounds incl. depiction of vouchers for the services booked
-Search for Club Partners and their discounts/reductions
-Depiction of the current position incl. GPS coordinates 
-Search for activities and attractions in the area

In Canada, wearing a seatbelt is mandatory.
Children under 1 year of age or weighing less than 9 kg are required to be seated in a rear-facing baby seat that is securely fastened. Children from the age of 1 and weighing between 9 kg and 22 kg have to be seated in an appropriate child seat. Children under the age of 10 years and weighing between 22 kg and 45 kg up to 145 cm tall have to be seated in a booster seat. For more detailed information on the requirements of each province / territory, please refer to Safe Kids Canada.

CanaDream has baby/child seats available for rent in various sizes. These cost CA$ 40 + tax per rental, payable locally. Please ensure you provide the age and weight of the child(ren) travelling with you when making your booking, if you wish to rent any of these.

The following child seat configurations are possible:
MH-A, MH-B, DVC, SVC: max. 2 (e.g. child seats)
TCA: max. 3 (e.g. child seats)

You are not permitted to drive on forest or private roads or pathways. It is allowed to drive on gravel roads if these are public and numbered. Parking in Montreal and Ottawa is not allowed (not even at a hotel or in parking zones). You will need to park the vehicle at a campground out of town and use public transport from there.

The Northern Surcharge of CA$ 625 is payable for all rentals that originate at any depot other than Whitehorse and if you are planning to travel in the following areas:
- Baie James Road, QC
- Alaska, the Northwest Territories, Yukon, Nunavut, Newfoundland
- Alaska Highway north of Fort St. John, British Columbia
- Cassiar Highway (#37) north of Kitwanga Junction, British Columbia
- Highway 35 north of Peace River, Alberta
- Quebec & Labrador north and east of Sept-Iles
If you plan to drive to these areas you are required to obtain permission from the rental company in advance and pay the fee of CA$ 625 when you pick up your vehicle.

If you plan to drive to these places you need to mention this when making your booking.

Travel in the following areas is strictly prohibited at all times. There is no insurance coverage and you will be responsible for any damages if you drive:
- to/in Mexico
- on Denali Highway in Alaska
- on Dalton Highway (north of Livengood)
- on Canol Road (Hwy#6) in the Yukon north-east of Ross River
- on McCarthy Road between Chitina and McCarthy, Alaska
- on Taylor Highway (AK#5) north to Eagle from the junction of the Top of the World Highway (Hwy#9)
- on Dempster Highway in the Yukon (between 15 September and 14 May) due to road conditions 
- on Northway Road (off AK#2) to Northway
- on Nabesna Road (off AK#1) to Nabesna

There is no insurance cover at all if you drive to these areas and a fee of CA$ 900 will be charged if you drive in non-authorized areas without permission.

You are permitted to drive to the USA. However, you must inform the rental company of this intention and pay a fee of CA$10 (per day in the USA) is payable locally at pick-up. If the rental company is not informed and you drive to the USA anyway, all insurance will be null and void and you will be liable for all of any costs that may occur there. Between 01 May and 30 September it is not permitted to drive into the Death Valley. The Apache Trail (Arizona) is forbidden all year round. 

Burning Man Surcharge:
If you plan to attend the Burning Man Festival in Nevada (end of August), this must be requested and confirmed at time of booking and there is a mandatory and non-refundable surcharge of CA$ 1,000 for all hires. Renters who travel to Burning Man without this permission will be subject to a CA$ 1,500 fine and all insurance cover will be null and void.

One-way rentals (vehicle pick-up at location 'A' and drop-off at location 'B') between all depots (except Edmonton) are available upon request with advance bookings and at an additional charge. One-way rentals are NOT allowed for the vehicle type TC-A from Vancouver, Calgary or Whitehorse to Halifax, Montreal or Toronto. The one-way fees are automatically factored into the total prices during the booking process. 

Please note that the renter is liable for any damage to the vehicle resulting from frost, exposure to the cold, freezing of the tanks, warm water tanks and connections and damage such as this is not covered by the insurance.

If it is likely that you will experience temperature levels below zero, all connections such as water and chemical tanks should be emptied. If frost temperatures are expected the rental depot will have already winterised the vehicle by emptying the water to avoid freezing, etc. prior to your pick-up date. Winterised, by definition, means that the water has to be emptied out of all water tanks. Following this it is not permitted to pour any more water into the fresh water tank and none of the water connections can be used any more.

No water in the vehicle is available for use.
The renter is then required to purchase his/her own bottled water (e.g. drinking water) and to cover these costs him/herself. The basins, sink, showers and toilets can no longer be used. However, the toilet can be partially flushed as long as only the windscreen wiper anti-frost fluid is used. If there is a heavy frost the toilet should not even be flushed like this and you will need to use public toilets.
The renter bears all responsibility for ensuring the vehicle remains winterised and for returning the vehicle in this state if the vehicle was collected in a warmer region such that the vehicle was not winterised or if this state is altered during the rental period. If the renter does not adhere to these guidelines - regardless of what weather conditions are present at drop-off time, a fee will be charged and the deposit will be withheld until the vehicle is again winterised by a specialist and returned to the rental company.

The renter will be held responsible for any costs resulting from the vehicle being damaged such as when the tanks, engine elements and pipes are damaged due to freezing, frost, etc. In such cases there is no insurance cover.
Please allow for the fact - when planning out your route, that camping grounds in certain areas may close during the winter. Some roads, especially in alpine areas may also be closed for driving or may be simply too dangerous to drive on.

Calgary, Edmonton, Halifax, Montreal, Toronto, Vancouver, Whitehorse.

Please refer to 'Rental Depots' in the CanaDream section of our website for exact addresses.

All depots are open as following (except for Halifax):
The depots are open Monday to Sunday from 0800 - 1800hrs between 01 May and 30 Sep.
The depot in Edmonton is closed on Sundays.
In April and October, the depots are open Monday to Saturday from 0800 - 1700hrs, Sunday pick-ups and/or drop-offs are only possible on request and for a fee. 
The depots are closed on Sundays and public holidays.

Halifax:
The depot is open Monday to Friday from 0900 - 1600hrs between 01 May and 13 May and between 20 Oct and 31 Oct.
Between 14 May and 19 Oct, the depot is open Monday to Sunday from 0800 - 1800hrs.

Whitehorse:
The depot is closed from 12 Oct onwards.

On Sundays in April and October and on public holidays the depots are closed. However, a pick-up and/or drop-off on Sundays is available on request and for a fee. This surcharge is automatically factored into the total price during the booking process. If both pick-up and drop-off fall on a Sunday, this fee is charged for both days. Prices will be displayed during the online quoting/booking process on our website.

Public holidays 2019: 19 Apr, 14 Oct

Pick-up is possible at the booked depot between 1300 - 1600hrs.

If you book the early pick-up option you can collect your vehicle between 1000 - 1200hrs, i.e. the pick-up process will begin during this time. The price for this option can be viewed during the online quoting/booking process on our website.

Note: You are required to spend your first night in Canada in a hotel after your international flight and can only collect the vehicle on the day after your arrival.

You are required to return the rental vehicle at the booked CanaDream depot between 0800 and 1000hrs, unless you have booked the late drop-off option, in which case you are allowed to return the vehicle up until 1500hrs.

There are no refunds provided if the vehicle is returned earlier than the date and time booked. If the vehicle is not returned to the agreed depot by 1100hrs on the drop-off date, CanaDream will charge CA$ 75 per hour that it is late and the airport transfer will be cancelled. Additional fees are charged if the vehicle is not returned to the agreed depot.

You are required to return the motorhome with a clean interior, the toilet and waste water tanks must be empty and the fuel tank refilled to where it was at pick-up, otherwise fees will be charged. The propane gas does not have to be refilled.
If the vehicle is returned in a damaged state the appropriate fees will be charged as outlined in CanaDream's rental agreement, which is signed at pick-up time.

If your returning flight departs in the morning we strongly recommend that you book your motorhome such that you drop it off the day before you depart and spend a night in a hotel (or similar).

These are available between all depots and international airports (Toronto: only Lester Pearson Int'l Airport) or airport hotels but not from/to downtown areas (except in Whitehorse). In Vancouver, pick-up is from Templeton Station and not from the airport itself. Please take the free shuttle train to Templeton Station from Vancouver airport (first stop).

Please inform us of the hotel you will be staying at and contact CanaDream upon arrival in Canada (one day prior to pick-up at the latest) to arrange the exact pick-up time for the transfer. Please note that a fee of CA$ 90 + local taxes will be charged for either one way or return transfer in Montreal.

If you book the early pick-up option, transfers will take place between 0800 and 1000 and you can pick up the vehicle as early as 1000 - 1200hrs. In this case you booked the late drop-off option, the return transfer is available after your drop-off until 1500hrs. It is required that you contact Canadream by phone the day before pick-up to finalise the exact transfer time. Failure to do so can result in delays! 

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not available for any reason or due to unforeseen circumstances. Any additional costs such as higher petrol costs or ferry crossings costs, will not be reimbursed. This does not enable the renter to cancel his/her booking and there is no ground for reimbursement. Even though all vehicles have similar equipment and designs, small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We do not accept responsibility for any mistakes or other human error in the provision of these details.
The information on our website can be changed at any time without prior notice.

FLOTTO (Run of Fleet)
With fleet lotto (FLOTTO) you allow CanaDream the flexibility of not determining which vehicle you will receive until the day you actually pick it up.
By 'playing' Flotto you have the opportunity of getting a vehicle for up to 20% lower than the normal flex rate price. There are two Flotto vehicle groups you can choose from, which are each made up of different vehicle categories. You can either play Flotto for Group 2 or for Group 4. At worst you will receive the smaller vehicle category within your chosen group for the normal flex rate price, but at best you may receive a larger vehicle model but at the price you would have paid for the smaller category vehicle.

The two Flotto groups are:

Flotto Group 2 (suitable for up to 2 adults)
You are guaranteed to receive one of the following CanaDream vehicle categories:
Deluxe Van Camper DVC, Truck & Camper TC-A, Super Van Camper SVC

Flotto Group 4 (suitable for up to 2 adults and 2 small children)
You are guaranteed to receive one of the following CanaDream vehicle categories:
Super Van Camper SVC, Midi Motorhome MH-B, Maxi Motorhome MH-A

The rental company reserves the right to charge a cleaning fee for vehicles that are returned with an excessively dirty interior (CA$ 75/hour). The toilet and waste water tank (if the rental vehicle has these) must be emptied or a further fee of CA$ 75 is charged. Vehicles are supplied with a minimum ¼ tank of petrol. If you return with less fuel than on departure, you will be charged for the difference. There is no refund if you return with more fuel. The propane gas does not have to be refilled.

In the event of an accident, breakdown, technical difficulties (including problems with tyres) you are required to inform the rental company immediately on the toll-free service line provided. A nationwide network of contracted mechanics is available in such cases.
In the event of an accident, the police need to be contacted and the rental company should be informed within no longer than 24 hours. Third party demands are not to be agreed to and the police report must include the name and address of the people involved as well as any witnesses along with the vehicle registration details. Even in the case of minor damage the renter is required to provide a detailed written report to CanaDream outlining the situation together with the police report.

Note: If you do not inform CanaDream immediately about the need for a repair and if the company is not given the opportunity to help you find you a solution no compensation will be provided.

If the vehicle is out of action (due to a mechanical breakdown*, not an accident) for longer than 48 hours - and this is not the fault of the renter, CanaDream will reimburse actual costs up to a maximum of CA$ 3,000 if agreed in advance.

*Mechanical breakdown: CanaDream does not provide compensation for damage or problems to the following items: problems with radio/CD player, microwave, air conditioning, all appliances, water pump, shower and toilet, generator, slide out, automatic steps, cruise control and GPS (where provided).

Pets or other animals are not permitted in the rental vehicles.
Smoking is also not permitted in the vehicles. CanaDream will charge a fee of CA$ 300 for non-compliance.

If you plan to take your motorhome on a ferry we strongly suggest that you book this well in advance. We recommend you book a space on the ferry for a vehicle up to 27ft in size even if you book a smaller vehicle, just in case you are upgraded at the depot to a larger vehicle. For information on the ferry through the Inside Passage and other routes, please visit BC FERRIES, where you can also make a direct booking.

All information provided has been put together by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We don't accept responsibility for any differences that come to light between our list of conditions and those of the rental company.