CanaDream RV rental

- Vehicle as booked
- Kilometre allowance as booked
- Special as booked
- Local taxes on prepaid items (GST + PST)
- Comprehensive insurance with an excess between CA$ 750 and CA$ 1,750 per incident
- Public liability insurance with CA$ 5 million insurance coverage
- Vehicle preparation fee
- First fill of propane gas
- 24/7 on Road Support
- CanaDream Club membership for reductions on campgrounds

NB: post-hire cleaning:
The rental company reserves the right to charge a cleaning fee for vehicles that are returned with an excessively dirty interior (CA$ 75/hour). The toilet and waste water tank (if the rental vehicle has these) must be emptied or a further fee of CA$ 75 is charged. Vehicles are supplied with a minimum ¼ tank of petrol. If you return with less fuel than on departure, you will be charged for the difference. There is no refund if you return with more fuel. The propane gas does not have to be refilled.

- Vehicle as booked
- Unlimited Kilometres
- Special as booked
- Local taxes on prepaid items (GST + PST)
- Comprehensive insurance with an excess between CA$ 750 and CA$ 1,750 per incident
- Public liability insurance with CA$ 5 million insurance coverage
- Vehicle preparation fee
- Kitchen kit
- Linen kits
- 1 additional driver fee
- U.S. travel charges
- CanaDream Club membership for reductions on campgrounds etc.

NB: post-hire cleaning:
The rental company reserves the right to charge a cleaning fee for vehicles that are returned with an excessively dirty interior (CA$ 75/hour). The toilet and waste water tank (if the rental vehicle has these) must be emptied or a further fee of CA$ 75 is charged. Vehicles are supplied with a minimum ¼ tank of petrol. If you return with less fuel than on departure, you will be charged for the difference. There is no refund if you return with more fuel. The propane gas does not have to be refilled.

Save up to 20% with Fleet Lotto (also known as 'Run of Fleet').

With Fleet Lotto (Flotto) you allow the rental company the flexibility to allocate you a vehicle type the day you actually pick it up. This means, that no specific vehicle will be confirmed to you at time of booking. By playing Flotto you have the opportunity to receive a discount of up to 20% on the normal flex rate price.

There are two Flotto vehicle groups you can choose from, which are each made up of different vehicle categories. You can either play Flotto for Group 2 (suitable for up to 2 people which could be a TC-A, DVC or SVC; in Toronto, Montreal & Halifax DVC or SVC only) or for Group 4 (suitable for up to 2 adults and 2 small children which could be a SVC, MH-A oer MH-B). At worst, you will receive the smallest vehicle category within your chosen group for the normal flex rate price, but at best you may receive a larger category at the price you would have paid for the smaller category vehicle.
For further details, please refer to the paragraph 'Guaranteed Model or Vehicle Category' in the section 'Pick-up/Drop-off'.

Please note: Run of fleet is not available from Edmonton. 

You will be required to complete an online check-in before arriving at the rental depot; completing all the required information, documentation and watching of demonstration videos, so the pick-up process is vastly fast.

https://www.canadream.com/online-check-in/?locale=en

The online check-in will open 4 days before pick-up date.

It is no longer required to call the rental depot to receive your pick up time as they will select their own time during online check-in.

Note: The rental depots cannot allocate the pick-up time. This can only be performed during the online check-in process.

Important: If you have not completed the online check-in 24 hours before pick-up, CanaDream will automatically select an available pick-up time for you. If you do not complete the online check-in before arriving at the rental depot you will be required to complete the process on a terminal within the rental station. 

For rentals of 21 nights or more you receive 5% off the daily rental rates. This long-hire discount is combinable with the Early Booker Discount but with no other special offer. 

For flex rate bookings the following applies: The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 7th day. All rental days from the 8th day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on.
Pick-up and drop-off days are counted as one day in total, i.e. each rental night is used for the price calculation in the same way this is done by hotels. To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for the desired rental period. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Sunday.

Note: If you wish to make any changes to your booking, the booking will be calculated by using either the original flex rate or the flex rate at the time of the booking change, depending on which rate is higher. The following situations are classified as booking alterations:

- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked, no refunds will be provided.

- Petrol or diesel, propane gas
- Northern Surcharge (for details see 'Northern Surcharge' section below)
- Whitehorse Surcharge, for pick-ups in Whitehorse
- Transfers
- Fees for additional drivers (if not part of a special offer)
- US travel fee (if not part of a special offer)
- Linen kits (if not part of a special offer)
- Kitchen kits (if not part of a special offer)
- One-way fees (automatically included into total price during the online booking process)
- Fees for pick-up and/or drop-off on a Sunday
- Any taxes and fees payable on services purchased at pick-up
- Burning Man Festival Surcharge*

*Burning Man Festival: If you are planning to attend the Burning Man or any other Festival you will have to let CanaDream know at the time of booking. Surcharges of CA$ 1,750 for Burning Man Festival apply. If you don´t give notice before driving there, a penalty of CA$ 1,750 will be levied and all insurance cover will be void. If you attend other Festivals like Electric Daisy Carnival a surcharge of CA$ 750 applies.

- Petrol or diesel, propane gas
- Northern Surcharge (for details see 'Northern Surcharge' section below)
- Transfers
- Additional driver fees from 2nd additional driver onwards
- One-way fees (automatically included into total price during the online booking process)
- Fees for pick-up and/or drop-off on a Sunday
- Any taxes and fees payable on services purchased at pick-up
- Burning Man Festival Surcharge*

*Burning Man Festival: If you are planning to attend the Burning Man or any other Festival you will have to let CanaDream know at the time of booking. Surcharges of CA$ 1,750 for Burning Man Festival apply. If you don´t give notice before driving there, a penalty of CA$ 1,500 will be levied and all insurance cover will be void.  If you attend other Festivals like Electric Daisy Carnival a surcharge of CA$ 1,750 applies.

The following items, which are described in detail further below, are available to be booked through our website.

- Kilometre allowances
- Linen kits
- Kitchen kit
- One-way rental*
- Sunday Pick-up / Drop-off*

The prices for each of these items will be shown during the online quoting/booking process on our website.

* These fees are automatically factored into the total price during the online quote/booking process on our website and are payable to Motorhome Bookers.

There are no kilometre allowances included in the daily rental rates except for the All Inclusive Option. You can choose the following options and book the following additional kilometre allowances in advance to the base rental rate:

Option 1: 500 km packages
Option 2: 800 km packages
Option 3: Unlimited kilometres

Any kilometres that you drive above your limit will cost CA$ 0.41 + taxes and are payable locally. No refunds are provided for any unused pre-booked kilometres.

The linen kits (bedding and towels) need to be booked and pre-paid in advance per person if they are not already part of a special offer or when you choose the All Inclusive option in advance. Please find the prices during the online quoting/booking process on our website. 
For further details on inclusions, please refer to the section 'Equipment & Extras'.

The kitchen kit needs to be booked and pre-paid in advance per rental if it is not already part of a special offer or when you choose the All Inclusive option in advance. Please find the price during the online quoting/booking process on our website. 
For further details on inclusions, please refer to the section 'Equipment & Extras'.

One-way rentals (vehicle pick-up at location 'A' and drop-off at location 'B') between all depots (except Edmonton) are available for a fee, if requested with your advance booking. With vehicle type TC-A one-way rentals from West Canada to East Canada are not allowed. One-way rentals from/to Whitehorse are on request only all season long. 

The minimum rental period for one-way hires is 7 nights / 8 days. The one-way fee will automatically be factored into the total price during the online quote/booking process on our website. If booking the One-Way Special as part of the Early Booker Special, a minimum hire period of 14 nights / 15 days will apply.

Sunday pick-ups or drop-offs are free of charge between 01 May and 30 Sep (except for the depot in Edmonton). Outside this period Sunday pick-ups and/or drop-offs have to be requested in advance and a surcharge applies (please find the prices during the online quoting/booking process on our website, they will be automatically factored into the total price).

NB: If you pick up and drop off your vehicle on a Sunday you will need to pay this surcharge twice.

For further details regarding opening hours, please refer to the section 'Pick-up/Drop-off' ('Opening Hours').

In order to drive to certain areas in Northern Canada or Alaska, you will require permission from the rental company and pay a certain fee. Permission needs to be requested at time of booking or via email. For more details regarding this charge, please refer to section 'Driving Restrictions'.

You are allowed to take the vehicle to the USA as long as you also inform us of this intention when you make your booking. 

Please find the prices during the online quoting/booking process on our website.

Note: For all purchases made locally the following taxes will be charged:
Vancouver: 12%, Toronto: 13%, Halifax: 15%, Montreal: 14.975%, Calgary, Edmonton, Whitehorse: 5%.

Motorhome Bookers does not accept responsibility for any changes that are made to the tax levels either by the local government authorities or due to adjustments made by CanaDream.

Public liability insurance
Public liability insurance with an upper limit of CA$ 5 million is included in the daily rental rate. This covers claims made against the rental company or the renter with respect to damages to third parties and/or their property. Passengers are not counted as third parties, therefore they are not insured against any claims.

Vehicle insurance
The comprehensive insurance is included in the rental rates. This reduces the renter's personal level of risk/excess to CA$ 750 - CA$ 1,750 per incident if an accident happens, in the event of theft or vandalism, regardless of how or by whom any damage to the vehicle occurs. For a list of things that are not covered by the insurance please see below table entitled 'Insurance Exclusions'.

There are no additional insurance options available which will reduce or waive the excess, except for the Windshield Protection bookable and payable in advance, with a limit of 1 windshield per trip or up to 3 stone chip repairs. 

You are responsible for the maximum charge stipulated, where expenses include, but are not limited to:
towing, storage fees, damage to CanaDream Inc. vehicle, damage to third party, property, injury claims, insurance adjuster fees, legal fees.

Public liability insurance
Public liability insurance with an upper limit of CA$ 5 million is included in the daily rental rate. This covers claims made against the rental company or the renter with respect to damages to third parties and/or their property. Passengers are not counted as third parties, therefore they are not insured against any claims.

Vehicle insurance
The comprehensive insurance is included in the rental rates. This reduces the renter's personal level of risk/excess to CA$ 1000 - CA$ 1,750 per incident if an accident happens, in the event of theft or vandalism, regardless of how or by whom any damage to the vehicle occurs. For a list of things that are not covered by the insurance please see below table entitled 'Insurance Exclusions'.

There are no additional insurance options available which will reduce or waive the excess, except for the Windshield Protection bookable and payable in advance, with a limit of 1 windshield per trip or up to 3 stone chip repairs. 

You are responsible for the maximum charge stipulated, where expenses include, but are not limited to:
towing, storage fees, damage to CanaDream Inc. vehicle, damage to third party, property, injury claims, insurance adjuster fees, legal fees.

The deposit, which you are required to provide when you pick up the vehicle, applies for each incident involving damage (please see above table). This needs to be provided by credit card (Visa, Mastercard, American Express, Union Pay). The amount will be deducted from your account at pick-up in and in Canadian Dollars.
The deposit can be processed to your credit card during the online check-in as well and refunded to the same credit card upon the drop-off of the vehicle, if it will be returned in the same condition as it was received without involvement in any incident claims. This credit card must be presented by you at the time of pick-up.

If you return the vehicle in good condition, the full amount will be credited to your card at drop-off. Neither the rental company nor the tour operator are liable for any differences that result from foreign exchange fluctuations or external fees.

Please ensure you have enough credit available on your credit card. The deposit applies for each and any incident where the rental vehicle or the property of a third party is damaged. In such cases a further bond will be required from the renter in order to cover the excess in any future incidents.

The excess (deposit) is always banked in the first instance, regardless of who is at fault and is owed to the rental company by the renter. The excess is refunded if the rental company receives a payment from a third party (which can take quite a while in some cases) - including an admission of fault - and a separate excess is deducted every time an accident occurs.

All insurance cover is null and void if the terms of the CanaDream rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance.

Any water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in the case of vehicle submersion, the vehicle being stranded in a water area, driving through causeways or beach driving.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuable items in the vehicle.

In the cases listed below the renter is fully liable for any damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- water/saltwater-related damage as listed above
- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages)

In the following cases the renter is liable for the full amount of damage caused both to the rented vehicle and to the property of a third party involved:
- any damage to the awning and slide-out, undercarriage and overhead of the RV
- if you have no written accident report & police file number or if you do not notify the rental company/depot within 24 hours of accident
- Hit & Run (where you cause damage to third party property in your vehicle and do not report it or where a third party hits and damages your vehicle and you are unable to obtain third party contact information)
- damage caused by the use of the wrong fuel or when water, oil, etc. are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals, air pressure are ignored
- damage caused by the incorrect use of snow chains
- damage caused due to a single vehicle roll over
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's actions
- damage, repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas or driving in the USA without prior authorization
- costs incurred if vehicle keys are either lost or locked in the vehicle
- damage resulting from driving under the influence of drugs or alcohol
- if damage is caused as a result of people using the vehicle without the permission (not registered in rental agreement) of the rental company
- if damage is caused while the vehicle is driven by an impaired driver
- if more passengers are in the car than the maximum number allowed
- If any member of the rental party deliberately damages any part of the vehicle
- parkade and drive-through damage
- damages incurred during illegal act and/or wilful damage

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.
Where speeding tickets and parking fines and/or accidents, etc. (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A valid UK, European, Australian or New Zealand licence is recognized for use in Canada as long as the details are also provided in English. If the licence does not also provide information in English an international driving licence is then required together with the original.

The minimum age for registered drivers is 21 years. Please refer to the section 'Insurance'.

Additional drivers can be registered at pick-up time for CA$ 5 per rental day (for exceptions please see special offers). Anyone wanting to drive the motorhome must have their details entered in the rental agreement and present a valid driving licence at pick-up. 1 additional driver fee is already included in the All Inclusive Option.

Before you can collect your vehicle you are required to present a valid driving licence, credit card, your passport as well as the Motorhome Bookers voucher at the depot.
Important: Customers are welcome to travel into the United States with the correct passport/visa/documentation relevant to their party and there are no government-imposed restrictions.

A minimum hire of 7 nights / 8 days applies.
The minimum hire increases to 14 nights / 15 days with the one-way special.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

The vehicle preparation fee is already included in the rental rates and consists of the full vehicle mechanical servicing, the full clean and bed make up service before pick-up, full water tank and first fill of propane.

The linen kits need to be booked and pre-paid in advance with your motorhome booking (if not already part of a special offer or when you book the All Inclusive option in advance). You can select them and find the prices during the online quoting/booking process on our website. 

The linen kits include the following items per person: Pillow, pillow case, pillow liner cover, face cloths, bath and hand towel, comforter or blanket, flat and fitted sheet*

*Where 2 people are travelling together, bedding will be provided for the queen size bed!

The kitchen kit needs to be booked and pre-paid in advance with your motorhome booking (if not already part of a special offer or when you book the All Inclusive option in advance). You can select them and find the prices during the online quoting/booking process on our website.

The kitchen kit per rental includes the following items: Set of 3 pots (small, medium and large), Frying pan, Kettle, Coffee maker (non-electric), Mixing bowl, Tea pot, Juice Container, Bottle opener/Corkscrew, Can opener, Cutting board, Casserole dish, Vegetable peeler, Chef's knife, Bread knife, Slotted spoon, Spatula, Soup ladle, Serving tongs, Heat mat, 2 pot scrubbers, Flashlight, Rubber gloves, Clothes hangers, Bucket, Cleaning rags, Broom, Roll 1-ply toilet paper, Dust pan, BBQ Lighter, Pair pliers, Door mat, Multi screwdriver, Starter size of dish detergent, Tea towels, Dish cloths, Cutlery tray, Rice Cooker, 1 dinner knife per person, 1 Steak knife per person, 1 fork per person, 1 Dinner plate per person, 1 desert spoon per person, 1 Bread plate per person, 1 teaspoon per person, 1 Soup bowl per person, 1 drinking glass per person, 1 Coffee mug per person.

You have the option of reserving and paying the following items with your booking. Please find the prices during the online quote/booking process on our website:

- Camping chairs
- Toaster
- Electric coffee maker
- Toilet paper
- Toilet chemicals
- Baby, child and booster seat
- Bike rack (for SVC, MH-B, MH-A and MHX vehicles only; no bikes available)
- Solis Wifi portable hub*
- Drop&Go service: exterior cleaning, interior cleaning, last empty of holding tanks, garbage disposal & recycling
- Peace of Mind: lock out service, lost key replacement, emergency towing (first 50km), jump start, flat tire change using spare (tire cost excl), fuel delivery service (up to 20L of fuel, fuel additional cost)
- Plantinum Plus Package: Drop&Go service, peace of mind, windshield protection, toilet chemical, unlimited generator usage
- Platinum Package: Drop&Go service, peace of mind, windshield protection, toilet chemical
- Gold Package: peace of mind, windshield protection, toilet chemical

*Wifi hotspot device with which up to 10 own devices can be operated simultaneously inside and outside the vehicle. (Battery life up to 16 hours, USB Type C charging port) Connection fees are to be paid extra. The speed of the internet connection depends on the cellular signal, but it automatically switches to the best 4G connection. Connection may not be possible in more remote areas.

A generator can be booked for selected vehicles for a fee, subject to availability on site. (CA $ 3.50 per hour). Advance booking is not possible for this.

Take advantage of the CanaDream Club App that you can download free of charge from the iStore. This App offers you the easy and convenient way to find and book Club Partners, including e.g. campsites, activities and hotels throughout Canada.

Additionally to those inclusions the following services are included:
-18 route suggestions
-Easy search for hotels, campgrounds and excursions
-Pre-booking of excursions or campgrounds incl. depiction of vouchers for the services booked
-Search for Club Partners and their discounts/reductions
-Depiction of the current position incl. GPS coordinates 
-Search for activities and attractions in the area

In Canada, wearing a seatbelt is mandatory.
Babies up to 1 year of age and/or weighing up to 14 kg are required to be seated in a rear-facing baby seat that is securely fastened. Children between the age of 1 year and 9 years and/or weighing up to 20 kg have to be seated in an appropriate front facing child seat. Children between 9 years and 12 years and weighing up to 36 kg have to be seated in a booster seat which does not require securing at tether anchor. 

CanaDream has baby/child seats available for rent in various sizes. Please ensure you provide the age and weight of the child(ren) travelling with you when making your booking, if you wish to rent any of these.

The following child seat configurations are possible:
DVC: max. 2 seats: 2 baby seats or 2 child seats or 2 booster seats (combination of 2); no tether point
SVC, MH-A, MH-B and MHX: max. 3 seats: 1 baby seat or 2 child seats or 2 booster seats (combination of 3); 1 or 2 tether points 
TC-A: max. 3 seats: 3 baby seats or 3 child seats or 3 booster seats; 3 tether points

You are not permitted to drive on forest roads, non-public roads or pathways, unnumbered roads or highways. It is allowed to drive on gravel roads if these are public and numbered. Parking in Montreal and Ottawa is not allowed (not even at a hotel or in parking zones). You will need to park the vehicle at a campground out of town and use public transport from there.

The Northern Surcharge is payable for all rentals that originate at any depot other than Whitehorse and if you are planning to travel in the following areas:

- Northwest Territories, Yukon, Nunavut, Newfoundland
- Alaska Highway north of Fort St. John, British Columbia
- Cassiar Highway (#37) north of Kitwanga Junction, British Columbia
- Highway 35 north of Peace River, Alberta
- Quebec & Labrador north and east of Sept-Iles
If you plan to drive to these areas you are required to obtain permission from the rental company and pay a certain fee in advance.

If you plan to drive to these places you need to mention this when making your booking.

Travel in the following areas is strictly prohibited at all times. There is no insurance coverage and you will be responsible for any damages if you drive:
- to/in Mexico
- on Denali Highway (Highway 8 from Paxson to Cantweel) in Alaska
- on Dalton Highway (north of Livingood)
- on Eagle (Highway 5 north) from the juction of Highway 9 (Top of the World Highway) and Highway 5 west in Alaska
- on McCarthy Road between Chitina and McCarthy, Alaska
- on Northway Road (off AK#2) to Northway
- on Nabesna Road (off AK#1) to Nabesna
- on North Canol Road (Hwy#6) in the Yukon 
- on Dempster Highway in the Yukon (between 15 September and 15 May) due to road conditions 
- Highway 500 (Trans Labrador Highway) from Goose Bay to Labrador City
- Highway 389 from Labrador City to Baie Corneau
- Highway 510 from Red Bay to Happy Valley-Goose Bay
- Highway 167 north of La Doré
- Highway 109 and Baie James Road, Quebec
- on all roads in Nunavut 
- Norhwest Territories

There is no insurance cover at all if you drive to these areas and a fee of CA$ 1,500 will be charged if you drive in non-authorized areas without permission.

You are permitted to drive to the USA. However, you must inform the rental company of this intention and pay a certain fee in advance. If the rental company is not informed and you drive to the USA anyway, all insurance will be null and void and you will be liable for all of any costs that may occur there. Between 16 May and 14 September it is not permitted to drive into the Death Valley. It is not allowed to drive campervans and Class C RVs or vehicles carrying propane gas to Manhattan!
Important: Customers are welcome to travel into the United States with the correct passport/visa/documentation relevant to their party and there are no government-imposed restrictions.

Burning Man and Electric Daisy Carnival Surcharge:
If you plan to attend the Burning Man or Electric Daisy Carnival Festival in Nevada, this must be requested and confirmed at time of booking and there is a mandatory and non-refundable surcharge of CA$ 1,750 or CA$ 750 for all hires. Renters who travel to festivals without this permission will be subject to a CA$ 1,750 fine and all insurance cover will be null and void.

One-way rentals (vehicle pick-up at location 'A' and drop-off at location 'B') between all depots (except Edmonton) are available for a fee, if requested with your advance booking. One-way rentals are not allowed with vehicle type TC-A from West Canada to East Canada. One-way rentals from/to Whitehorse are on request only all season long. 

The minimum rental period for one-way hires is 7 nights / 8 days. The one-way fee will automatically be factored into the total price during the online quote/booking process on our website. If booking the One-Way Special as part of the Early Booker Special, a minimum hire period of 14 nights / 15 days will apply.

Please note that the renter is liable for any damage to the vehicle resulting from frost, exposure to the cold, freezing of the tanks, warm water tanks and connections and damage such as this is not covered by the insurance.

If it is likely that you will experience temperature levels below zero, all connections such as water and chemical tanks should be emptied. If frost temperatures are expected the rental depot will have already winterised the vehicle by emptying the water to avoid freezing, etc. prior to your pick-up date. Winterised, by definition, means that the water has to be emptied out of all water tanks. Following this it is not permitted to pour any more water into the fresh water tank and none of the water connections can be used any more.

Winterization in the Western stations normally starts around 01 October and for the Eastern stations around 15 October each year and ends at the end of April. The MH-A motorhome is the only vehicle type which is equipped to handle the winter temperatures.

No water in the vehicle is available for use.
The renter is then required to purchase his/her own bottled water (e.g. drinking water) and to cover these costs him/herself. The basins, sink, showers and toilets can no longer be used. However, the toilet can be partially flushed as long as only the windscreen wiper anti-frost fluid is used. If there is a heavy frost the toilet should not even be flushed like this and you will need to use public toilets.
The renter bears all responsibility for ensuring the vehicle remains winterised and for returning the vehicle in this state if the vehicle was collected in a warmer region such that the vehicle was not winterised or if this state is altered during the rental period. If the renter does not adhere to these guidelines - regardless of what weather conditions are present at drop-off time, a fee will be charged and the deposit will be withheld until the vehicle is again winterised by a specialist and returned to the rental company.

The renter will be held responsible for any costs resulting from the vehicle being damaged such as when the tanks, engine elements and pipes are damaged due to freezing, frost, etc. In such cases there is no insurance cover.
Please allow for the fact - when planning out your route, that camping grounds in certain areas may close during the winter. Some roads, especially in alpine areas may also be closed for driving or may be simply too dangerous to drive on.

Calgary, Edmonton, Halifax, Montreal, Toronto, Vancouver, Whitehorse.
Please refer to 'Rental Depots' in the CanaDream section of our website for exact addresses.

All depots are open as following (except for Whitehorse):
The depots are open Monday to Sunday from 0800 - 1800hrs between 01 May and 30 Sep.
The depot in Edmonton is closed on Sundays year round.

In April and October, the depots are open as following:
Calgary, Edmonton and Toronto: Monday to Saturday from 0800 - 1700hrs 
Vancouver: Monday to Saturday from 0800 - 1630hrs 
Montreal: Monday to Friday from 0800 - 1630hrs and Saturday from 0800 - 1430hrs
Halifax: Monday to Saturday from 0800 - 1600hrs 

Whitehorse:
The depot is open Monday to Sunday from 0800 - 1800hrs between 23 May and 17 Sep.
The depot is open Monday to Friday from 0800 - 1600hrs between 01 May and 22 May as well as between 18 Sep and 07 Oct.
It is closed completely from 08 Oct to 30 Apr.

On Sundays in April and October and on public holidays the depots are closed. However, a pick-up and/or drop-off on Sundays is available on request and for a fee.

Public holidays in 2022: 15 Apr, 10 Oct

Pick-up is possible at the booked depot between 1300hrs and 1600hrs.

You will be required to complete an online check-in before arriving at the rental depot; completing all the required information, documentation and watching of demonstration videos, so the pick-up process is vastly fast.

https://www.canadream.com/online-check-in/?locale=en

The online check-in will open 4 days before pick-up date.

It is no longer required to call the rental depot to receive your pick up time as they will select their own time during online check-in.

Note: The rental depots cannot allocate the pick-up time. This can only be performed during the online check-in process.

Important: If you have not completed the online check-in 24 hours before pick-up, CanaDream will automatically select an available pick-up time for you. If you do not complete the online check-in before arriving at the rental depot you will be required to complete the process on a terminal within the rental station.

You are required to spend your first night in Canada in a hotel after your international flight and can only collect the vehicle on the day after your arrival.

You are required to return the rental vehicle at the booked CanaDream depot between 0800hrs and 1000hrs.

Depending on availability, it is also possible to return the vehicle after 1000hrs (up to an unlimited period of 3hrs.), but there is a surcharge of 75 CAD per hour. (Returns between 1000hrs and 1100hrs, surcharge of CAD 75, returns between 1100hrs. and 1200hrs, surcharge of CAD 150, etc.). A late return must be booked in advance in the online check-in, depending on availability.

There are no refunds provided if the vehicle is returned earlier than the date and time booked. Additional fees are charged if the vehicle is not returned to the agreed depot.

You are required to return the motorhome with a clean interior, the toilet and waste water tanks must be empty and the fuel tank refilled to where it was at pick-up, otherwise fees will be charged. The propane gas does not have to be refilled. If the vehicle is returned in a damaged state the appropriate fees will be charged as outlined in CanaDream's rental agreement, which is signed at pick-up time.

If your returning flight departs in the morning we strongly recommend that you book your motorhome such that you drop it off the day before you depart and spend a night in a hotel (or similar).

Transfers are only available in Montreal between the rental depot and the international airport / certain airport hotels. They can be pre-booked and paid for with Motorhome Bookers during the online booking process on our website. This transfer will be operated by CanaDream. 

If picking up or dropping off at all stations other than Montreal you must make your own arrangements to get to the rental depot in time for the pick-up slot. The stations will be happy to assist in calling for a taxi at drop-off. 

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not available for any reason or due to unforeseen circumstances. Any additional costs such as higher petrol costs or ferry crossings costs, will not be reimbursed. This does not enable the renter to cancel his/her booking and there is no ground for reimbursement. Even though all vehicles have similar equipment and designs, small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We do not accept responsibility for any mistakes or other human error in the provision of these details.
The information on our website can be changed at any time without prior notice.

FLOTTO (Run of Fleet)
With fleet lotto (FLOTTO) you allow CanaDream the flexibility of not determining which vehicle you will receive until the day you actually pick it up.
By 'playing' Flotto you have the opportunity of getting a vehicle for up to 20% lower than the normal flex rate price. There are two Flotto vehicle groups you can choose from, which are each made up of different vehicle categories. You can either play Flotto for Group 2 or for Group 4. At worst you will receive the smaller vehicle category within your chosen group for the normal flex rate price, but at best you may receive a larger vehicle model but at the price you would have paid for the smaller category vehicle.

The two Flotto groups are:

Flotto Group 2 (suitable for up to 2 adults)
You are guaranteed to receive one of the following CanaDream vehicle categories:
Deluxe Van Camper DVC, Truck & Camper TC-A, Super Van Camper SVC; but in Toronto, Montreal & Halifax DVC or SVC only!

Flotto Group 4 (suitable for up to 2 adults and 2 small children)
You are guaranteed to receive one of the following CanaDream vehicle categories:
Super Van Camper SVC, Midi Motorhome MH-B, Maxi Motorhome MH-A

Please note: Run of fleet is not available from Edmonton.

The rental company reserves the right to charge a cleaning fee for vehicles that are returned with an excessively dirty interior (CA$ 75/hour). The toilet and waste water tank (if the rental vehicle has these) must be emptied or a further fee of CA$ 75 is charged. Vehicles are supplied with a minimum ¼ tank of petrol. If you return with less fuel than on departure, you will be charged for the difference. There is no refund if you return with more fuel. The propane gas does not have to be refilled.

Canadream always taken pride in this hygiene standards and taken them to the next level in scrutiny and precision.

1. Before pick up:
-Only travel if you are healthy: Please check that you are not experiencing any common Covid-19 symptoms including fever, cough, and loss of taste and that you have not been in contact with anyone testing positive for Covid-19 nor tested positive yourself.
-Check in online: Online check in opens 4 days before departure. Guests are required to complete the process from the comfort of their home.
-Read all your documentation: So you know what the pick-up process is.
-Watch our videos: Our Safe Driving in North America and our demo videos are all available online for you to watch in the comfort of your home.

2. At the station:
-Arrive on time, not early! Please arrive at the time you selected during online check-in. With social distancing in place, we are minimising the number of Guests at each station in each pick-up slot.
-Wear a face mask while at the station and when approaching the check-in desks.
-Maintain social distancing, Maintain 2 metres distance from others at all times.
-Use hand sanitizer, We have hand sanitizer available at every station for your convenience.
-Allocate one person in the travelling party to enter our station to perform the check in- asking all other members to remain outside or to take seats in the waiting room.
-Be ready. Complete online check-in at home, have your driver's licence and the credit card you paid the security deposit with during online check-in.
-We love to clean, High flow areas are regularly sanitized.

3. Getting your Motorhome: 

-Clean and ready for you! Every RV has been cleaned and sanitized ready for you. We assure you of the highest standards of cleaning on every vehicle.
-Self Guided Demo, You are now in charge of your vehicle demo.  Watch our “How to video”, take the self-guided tour, review the Guest Guide, ask any questions and point out any concerns. Understanding how everything operates before you depart will give you peace of mind for the start of your holiday.
-Check if you have everything, If you booked extras such as a Coffee maker, bike racks, lawn chairs etc - make sure you have them in your RV before setting off.
-Ask for help, Not getting the hang of the RV instructions? ... just ask a Cast member for help.  We will be happy to show you what you need to know.

4.Drop off and Departure: 

-COVID-19 Precautions at drop off, Prior to returning your RV, please read and understand our COVID-19 precautions at drop off.
-Arrive back on time, That’s between 8-10am
-Stay with your RV, Until our Guest Service Agent greets you. We’ll run through some checks and questions with you.
-Follow our “Before your Drop off your RV” Instructions, Ensure your waste tanks (black and grey water) are empty, your fuel has been topped up to the same level as at departure and your RV is clean and free of garbage.   If you have purchased our Valet service - you have less to do before you return your RV!
-Wear your mask, When in the station grounds.
-Transfers,We’ll tell you the time of your transfer.

 

In the event of an accident, breakdown, technical difficulties (including problems with tyres) you are required to inform the rental company immediately on the toll-free service line provided. A nationwide network of contracted mechanics is available in such cases 24/7.
In the event of an accident, the police need to be contacted and the rental company should be informed within no longer than 24 hours. Third party demands are not to be agreed to and the police report must include the name and address of the people involved as well as any witnesses along with the vehicle registration details. Even in the case of minor damage the renter is required to provide a detailed written report to CanaDream outlining the situation together with the police report.

Note: If you do not inform CanaDream immediately about the need for a repair and if the company is not given the opportunity to help you find you a solution no compensation will be provided.

A pet dog or cat is allowed in the CanaDream RVs for a fee of CA$ 300. Service animals can travel in the RVs free of charge with prior permission and proof of service certification. 
It is necessary to inform us in advance if you wish to bring a pet and ensure that the pet does not cause any damage to the vehicle. Should additional pet cleaning be required at drop-off, additional cleaning charges will apply.

Smoking is also not permitted in the vehicles. CanaDream will charge a fee of CA$ 500 for non-compliance.

If you plan to take your motorhome on a ferry we strongly suggest that you book this well in advance. We recommend you book a space on the ferry for a vehicle up to 27ft in size even if you book a smaller vehicle, just in case you are upgraded at the depot to a larger vehicle. For information on the ferry through the Inside Passage and other routes, please visit BC FERRIES, where you can also make a direct booking.

All information provided has been put together by us (Motorhome Bookers GmbH & Co. OHG) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We don't accept responsibility for any differences that come to light between our list of conditions and those of the rental company.