Maui New Zealand

- Vehicle as booked
- Unlimited kilometres
- Standard vehicle insurance with an excess of NZ$ 7,500 per incident
- 15% GST
- Transfers between the airport and the depots in Auckland, Christchurch and Queenstown
- Kitchen equipment
- Linen and bedding
- General vehicle equipment
- Tablet with GPS, travel and vehicle user tips
- Toll-free 24-hour roadside assistance

The vehicle must be returned with a clean interior, otherwise a fee of NZ$ 250 will be charged. Waste water tanks and toilets must be emptied prior to drop-off, otherwise an additional fee in the amount of the Express Return option will apply. The fuel tank and LP gas bottle have to be full at drop-off, unless the Express Return option has been purchased (please refer to the section 'Additional Costs').

This option can only be booked in advance, is charged for a maximum of 50 rental days and cannot be purchased on arrival. No long-hire discounts will be deducted off the All Inclusive supplement. Please see the price of the option during the online quoting / booking process on our website.

In addition to the provisions already included in the standard rates, this supplement includes:
- 'Liability Reduction Option' insurance supplement (NIL excess) including single vehicle roll over cover
- Linen exchange service (exchange your linen and bedding at any Maui branch during your hire)
- Additional driver fees
- Mobile WiFi, including 1GB of data
- 1 camping chair per person
- 1 camping table per vehicle
- Snow chains if requested with booking
- Portable heater if requested with booking
- Baby/booster seat if requested with booking

Save time and avoid errors at pick-up time!

With your travel documents you will also receive the internet link below which enables you to complete your online pre-registration in advance. You can use this form to complete all necessary details such as booking number, name etc. for Maui so that they can prepare your rental agreement in advance of your arrival and have it ready for you to sign as soon as you arrive to pick up your vehicle.

The link is: https://selfcheckin.thlonline.com/sci/start

8% Early Booker Discount applies for all bookings made 180 days prior to pick up and can be changed any time.
The discount does not apply to the All Inclusive option. 

The following long hire discount is applicable:
- For 21 day rentals and more, a 5% discount off the standard rates applies.

The discount is deducted from the 5 - 20 day standard rates and does not apply to the All Inclusive option. The long hire discount can be adjusted during the year.

Multiple Hires
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia and New Zealand for Maui, Britz and Mighty can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Longer-term discounts must be requested at the time of booking.

If multiple hires are within the same country and total days exceed 50 days, only the maximum charge applicable to the Liability Reduction Option or the All Inclusive option will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive All Inclusive option or Liability Reduction maximum cost, the more expensive option is applied. In the instance where a Maui hire is being combined with a Britz or Mighty hire and the packages have the All Inclusive supplement, these components cannot be combined to have a maximum charge applied. However, the vehicle rate can have a longer-term discount applied if applicable.

One-way fees are charged for each individual rental, as are any applicable surcharges for hires in Queenstown.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days need to be specifically requested by contacting us first.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the vehicle security deposit amount and currency is the same.

Each rental day corresponds to one calendar day, regardless of what time you collect or return the vehicle.
The flex rate that is available at the time of booking determines the daily rental rate. This price that applies from day one of your rental duration then applies for the entire rental period up to the 7th day. Every rental day from the 8th rental day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on. The flex rate that applies for the 15th rental day will be used from then, etc. As soon as you have booked, that rate is fixed, i.e. the price you pay per day will not change, even if the flex rates change at a later date.

To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for your desired rental period. The base flex rate is calculated by the rental company on the basis of supply and demand and is adjusted once a week every Sunday. 

For bookings of 5 vehicles or more or for long-term hires of 100 days or more we will need to place special request with Maui as there are other prices and conditions that apply in such cases. This also applies for multiple hires that add up to 100 days or more.

Note: If you decide to extend your rental duration before you actually collect your vehicle the same flex rate is used to calculate the additional rental days that applied on the day when you made your original booking as long as the original booking has not already since been changed. For all other changes to your booking this will be calculated by using either the original flex rate or the flex rate that applies at the time of the booking change, depending on which rate is higher.

The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

The cancellation fees apply as stated in the Motorhome Bookers booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided.

- Petrol/diesel, LP Gas
- Additional driver fees
- Camping table and chairs
- Transfers from/to hotels
- Baby/Booster seats
- Snow chains
- Portable heater
- Mobile Wifi
- Linen exchange service
- Additional insurance options
- Road User Charge Recovery Fee (see 'Tax' below)
- One-way fee (where applicable)
- NZ$ 95 surcharge for pick-ups or drop-offs in Queenstown*
- Surcharge for pick-ups/drop-offs in Christchurch
- NZ$ 100 public holiday surcharge for picking up and/or dropping off on National public holidays
- Any fees that are to be paid on services purchased locally (see 'Tax' below)

* charged in addition to any applicable one-way fees; if pick-up and drop-off take place at the same depot the fee is payable only once.

- Petrol/diesel, LP Gas
- Transfers from/to hotels
- Road User Charge Recovery Fee (see 'Tax' below)
- One-way fee (where applicable)
- NZ$ 95 surcharge for pick-ups or drop-offs in Queenstown*
- Surcharge for pick-ups/drop-offs in Christchurch
- NZ$ 100 public holiday surcharge for picking up and/or dropping off on National public holidays
- Any fees that are to be paid on services purchased locally

* charged in addition to any applicable one-way fees; if pick-up and drop-off take place at the same depot the fee is payable only once.

One-way rentals are available between all New Zealand depots and in all vehicle categories if requested in advance with your booking. The following one-way fees are payable locally at pick-up:

Pick-up between 01 Apr and 30 Sep:
NZ$ 100 for hires from the North to the South Island
NZ$ 50 for hires from Christchurch to Queenstown or vice versa

Pick-up between 01 Oct and 31 Mar:
NZ$ 250 for hires from the North to the South Island
NZ$ 75 for hires from Christchurch to Queenstown or vice versa
NZ$ 150 for hires from the South to the North Island

For multiple hires within one holiday period the long-hire discount is applied to the standard rental rates, but the one-way fee is still charged separately on a per rental basis.

Children up to the age of 7 or weighing 26kg or less are legally required to be seated in a baby or booster seat in New Zealand. These seats are available for rent from Maui at NZ$ 36 per seat/hire. Please note that not all Maui vehicles can accommodate child restraints. If you require a baby or booster seat, please let us know the child's age and weight when you book. You need to book the seats in advance.

Local taxes on all prepaid items are included in the price you pay to us.

The only exception is the Road User Charge Recovery Fee, which is payable locally unless you purchase the Express Return Option (see 'Equipment/Extras' for further details).
The cost for this is as follows (per 100 kilometres travelled):
- Cascade, Spirit Ultima and Ultima Plus: NZ$ 7.24
- Platinum 4 Beach, Platinum 6 River: NZ$ 7.64

For any amounts which are payable in NZ$ at the depot, 15% GST tax will be charged.

We have sought to provide this information as accurately as possible. However, we cannot accept responsibility for any changes, such as additional fees charged by the rental company at pick-up or sudden local tax increases that may be made by the New Zealand government.

Standard insurance is included in the rental rates. The third-party element of this insurance comes with a maximum cover amount of NZ$ 20 million and covers bodily damage inflicted upon a third party. There is no insurance cover for injury caused to the renter or passengers of the rental vehicle and Maui does not provide an insurance option for this.

The renter is liable for an excess of up to NZ$ 7,500 per incident for damages in the event of an accident. This applies to any material damage to third-party property or the rental vehicle, regardless of who causes the accident. This liability remains in place until a third party admits liability and makes a payment to cover costs incurred.

With the standard insurance any damage to the motorhome or any third party property during the hire will need to be paid during the vehicle drop-off process at the end of the hire - if you did not book the All Inclusive Option in advance or the Liability Reduction locally. Costs incurred will be calculated and recovered at drop-off which requires sufficient time to enable a damage inspection.

To see a list of the types of damage where there is no insurance cover, please refer to the section 'Insurance Exclusions'.

In New Zealand, it is not compulsory for the locals to have third-party insurance. In the event of an accident or if someone flees the scene, the renter is liable for any damage caused within the limit of the excess. You can reduce the level of the excess or waive it as follows:

The All Inclusive Option can be booked in advance with us (see 'Inclusions' above - only available in advance - not at the depot). This option includes the 'Liability Reduction Option' supplement.

Alternatively, you have the option of purchasing the following insurance option locally as outlined below.

* = Time required to repair a vehicle, costs incurred as a result of a vehicle not being able to be rented out due to damage
** = Single vehicle accident with roll over is only covered if you book the All Inclusive option

Multiple Hires
For information about multiple hire discounts and how this affects the insurance supplements or the All Inclusive option please see the section 'Inclusions' - 'Multiple hires'.

With the standard insurance, the deposit (which covers the level of the excess) can be provided by credit card only (Visa, Mastercard or American Express). Pre-paid credit cards, cash or travellers cheques are not accepted.
The owner of the credit card must be present and sign when providing the deposit and he/she is liable for any damages to the rental vehicle and to the property of third party. This deposit can only be provided by the renter as named in the booking and cannot be spread over 2 or more credit cards.

NOTE: Please ensure that you have sufficient funds on your credit card before departure.

All credit card payments are taken in New Zealand Dollars.
With any transactions made using a credit card, including provision of deposit administration charges will apply on top of the standard payment amounts as follows:
Visa, Mastercard: 3.1%
American Express: 4.6%
Credit card surcharges applicable to vehicle security deposits, where the card used is a Visa or MasterCard, are refunded when the vehicle is returned undamaged and the security deposit is refunded.

Neither the rental company nor the tour operator is liable to pay any differences resulting from foreign exchange fluctuations or external fees that occur between the cost of the deducted deposit and the reimbursement.

For standard insurance (i.e. without the additional excess reduction):
The deposit of NZ$ 7,500 is deducted from the credit card when you collect your vehicle and is returned when you drop off the vehicle as long as the vehicle is returned without any damage or third party incidents having taken place. Any fluctuations in foreign exchange rates or fees are borne by the renter.

With the Liability Reduction Option or if you book the All Inclusive Option through Motorhome Bookers, an authorisation of the credit card is all that is required at pick-up time. The customer authorises Maui to charge any fees such as cleaning fees, speeding or parking fines, rental extensions etc.

The deposit will be reimbursed in full as long as the vehicle is returned in the same condition in which it was collected, with full petrol/diesel and LP Gas tanks. The rental company reserves the right to charge a cleaning fee of NZ$ 250 if the interior of the vehicle is excessively dirty at drop-off. The toilet and waste water tank must be completely empty, otherwise a further fee in the amount of the Express Return option will be charged on top.

The excess is always banked in the first instance, regardless of who is at fault and what is owed to the rental company by the renter. It applies per incident and if a further accident occurs, a separate deposit is then payable in the same amount. The excess is refunded to the renter if a third party admits liability and makes a payment to cover the corresponding costs. However, this can take some time.

If you choose the Liability Reduction Option, there is no excess at all and all damage to the rental vehicle including the roof, roof appendages or underbody or to the property of third parties is covered except for damage caused in situations as outlined in the section 'Insurance Exclusions' below and excluded damages according to the rental contract that has to be signed on pick up.

All insurance cover is null and void if the terms of the Maui New Zealand rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company's conditions is not covered by any insurance.

Any damage caused by water and/or saltwater where the renter is at fault is not covered by the insurance. The insurance does not cover damage in case of vehicle submersion, the vehicle being stranded in water, or resulting from driving on causeways or beach driving.

Damage from the vehicle rolling over (single vehicle accident) is not covered unless you purchased the All Inclusive option. A vehicle rollover is deemed to have occurred where damage to the vehicle results from the vehicle rolling or tipping to such a degree that any or all tyres lose normal contact with the road surface.

Unless you have the All Inclusive Option or purchase the Liability Reduction Option locally, any damage to the underbody, roof or roof appendages is not covered.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle, it is advised to not leave any valuable items in the vehicle.

In the cases listed below, the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- vehicle submersion or the vehicle being stranded in a water area
- any water related damage including vehicle submersion, contact with salt water, creek or river crossing, driving to flooded areas and beach driving
- activities that are in breach of the rental agreement, e.g. driving under the influence of drugs or alcohol or dangerous driving
- damage caused because total load has exceeded recommended load as stated in vehicle manual
- damage caused by the vehicle rolling over (except where the All Inclusive option has been purchased)
- damage caused by the use of the wrong or unclean fuel or by the use of bio-diesel
- damage caused when water or oil, etc are not topped up to minimum required levels (causing overheating, frost damage, etc)
- damage caused if warning signals in the vehicle are ignored
- damage caused to the vehicle due to the use of incorrect snow chains
- damage caused if accessories have been fitted to the vehicle incorrectly
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- repairs and towing costs that are incurred because of driving on restricted roads or areas
- costs for vehicle keys that have either been lost, stolen or locked in the vehicle
- people driving the vehicle who have not been registered in the rental agreement or do not have a license or if the maximum number of passengers is exceeded
- personal property that is damaged in an accident or lost, except where such damage or loss is caused by Maui's own negligence or breach of the Maui rental agreement terms and conditions
- if any member of the rental party deliberately damages any part of the vehicle or willful misconduct occurs
- any damage caused to the vehicle by hail, flood, fire, storm, cyclone or other natural disasters

Whilst we appreciate accidents may occur, there are also clearly cases of driver negligence where any insurance coverage is voided. This includes incidents where the driver is found to be in breach of the law in terms of speed, alcohol, drugs, or is found by the police or investigating authority to have been driving in a dangerous or negligent manner. In all such instances, Maui reserves the right to pursue full recovery from the renter.

All credit card payments are made in New Zealand Dollars.
With any transactions made using a credit card - for example for hire extensions or the purchase of any optional extras locally, additional administration charges will apply in addition to the standard payment amounts as follows:
- Visa, Mastercard: 3.1%
- American Express: 4.6%
Credit card surcharges applicable to vehicle security deposits, where the card used is a Visa or MasterCard, are refunded when the vehicle is returned undamaged and the security deposit is refunded.

Neither the rental company nor the tour operator is liable to pay any cost differences resulting from foreign exchange fluctuations or external fees, which occur between the cost of the deducted deposit and the reimbursement.

Where speeding tickets, parking or freedom camping fines and/or accidents (e.g. that have not been mentioned to the rental company) come to light, the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee of NZ$ 60 or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A current national driving licence is valid for use in New Zealand as long as the details are also provided in English. If the licence does not list information in English, an international driving licence is then required together with the original. The driver must have possessed a full and valid driving licence for at least one year at pick-up time.

It is legally required in New Zealand - in the case of a random police check- that every renter who possesses a national driving licence in any language other than English is also able to present either an international driving licence or an officially authorised English translation of this licence. This must be presented along with the national licence and one is not valid without the other.

The minimum age for registered drivers is 21 years.

Additional drivers can be registered at the time of vehicle collection. The fee per additional driver is NZ$ 2 per day (max. NZ$ 30 per hire) unless you book the All Inclusive option with Motorhome Bookers. Anyone wanting to drive the motorhome must have their details entered in the rental agreement.

Before you can collect your vehicle you are required to present a valid driving licence, credit card (compulsory), your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

Minimum hire periods are as follows:
- 5 days
- 7 days for one-way hires from Christchurch to Queenstown for all pick-ups and/or drop-offs between 11 Jan 20 to 31 Mar 20
- 10 days for one-way hires from the North to the South Island with pick-up date between 01 Oct 19 and 31 Mar 20
- 10 days for all pick-ups and/or drop-offs between 20 Dec 19 - 10 Jan 20

The following is included in the daily rental rates:

General equipment:
pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, clothes hangers, dishwashing detergent, disposable gloves, biodegradable bin liner, toilet roll and biodegradable toilet chemicals, gas cylinder and a floor safe.

Kitchen equipment:
plates, bowls and cups, wine and drinking glasses, cutlery and cooking utensils, bottle/can opener, mixing bowls, colander, saucepans, frying pans, chopping board, gas kettle, electric jug, coffee plunger, toaster and tea towel.

Linen and bedding (per person):
pillow, pillowcase, sheet and towel per person plus one duvet (doona) per bed.*

A first-aid kit is provided in every vehicle. If the safety seal is opened and it is used the kit becomes the property of the renter and NZ$ 35 will be charged at drop-off.

*Linen Exchange Service (included in All Inclusive option): exchange your linen and bedding at any Maui branch during your hire.

Please note that camping tables and chairs are not included in the price, unless you book the All Inclusive option.

The following extras that are not included in the base rental rate can be rented at the depot at pick-up time (pending availability):
Equipment package (The Bundle) @ NZ$ 10 per day (max. NZ$ 500), includes the following extras:
- Camping table
- Camping chair (per person)
- WiFi including 1GB data
- Additional driver fees
- Linen exchange service
- Baby/booster seat (on request and if booked in advance)
- Portable fan heater (on request)

The following extras can be added at pick-up, pending availability:
- Snow chains: NZ$ 36 per rental (in vehicle, if seal is broken customer is charged)
- First Aid Kit NZ$ 35 for purchase (if seal is broken customer is charged)
- Bike rack: NZ$ 50 per hire (only possible with vehicle type Cascade and with all vehicle types if the Elite Option is selected)
- Bikes (max. 2): NZ$ 16 per day/bike (only possible with vehicle type Cascade and with all vehicle types if the Elite Option is selected)

Bikes and bike racks must be requested with your booking, but are payable locally.

Express Return Option:
This option can be purchased locally at pick-up and costs NZ$ 339 (or NZ$ 445 for rentals 16 to 24 days or NZ$ 535 for rentals 25 days or more) per hire. The cost is subject to change depending on current fuel prices. It includes the following:
- First LP gas fill (you can return the gas bottle empty)
- First fill of petrol/diesel
- Toilet and waste water emptying service
- Road User Charge Recovery Fee
- Express key return*

*If you have booked the All Inclusive option or Liabilty Reduction option, you may simply return your keys to the counter when returning the vehicle without any need to do vehicle checks. This service only applies where no vehicle damage has occurred while on hire.

Child seats are compulsory in New Zealand for children up to 7 years of age or 26kgs in weight. They are available for rent for NZ$ 36. Please provide us with the age(s) and weight(s) of your children when you make your booking so that we can reserve them for you. Child seats must be reserved in advance.

Please note:
No baby and booster seats can be fitted to the Spirit 2 Ultima.

The vehicles allow for following seats:
Spirit 2 Ultima: no baby or booster seat possible
Ultima Plus: 1 baby or 1 booster seat can be fitted to the rear seat behind the driver's cabin
Platinum 4 Beach: 2 baby seats or maximum 2 booster seats
Cascade: 2 baby seats or maximum 2 booster seats
Platinum 6 River: 2 baby seats or maximum 2 booster seats

All Maui vehicles can only be driven on sealed/bitumen public roads, with the exception of campground access roads. There is no insurance cover if you drive on unsealed terrain. You are not allowed to drive on ski field access roads between 01 Jun and 31 Oct.

It is prohibited to drive on the following roads/routes:
Ninety Mile Beach (Northland), roads North of Colville Township (Coromandel Peninsula), Ball Hut Road (Mt. Cook), Skippers Road (Queenstown) and the Crown Range Road (Queenstown).

Maui reserves the right to limit the areas where the rental vehicles can be driven on the basis of weather or road conditions. The renter is liable of any damage that is incurred on uninsured terrain or restricted roads as outlined above such that if you drive in these areas or on these roads, you do so at your own risk. Any costs for breakdowns or accidents and the resulting need for towing or vehicle recovery services are therefore not covered. The vehicle is also not allowed to come in contact with salt water, otherwise the insurance is null and void.

One-way rentals (i.e. vehicle pick-up at depot 'A' and drop-off at depot 'B') are available between all depots in New Zealand and for all vehicle models upon advance request with your booking. For information regarding additional charges for one-way rentals, please refer to the section 'Additional Costs'.

Auckland, Christchurch and Queenstown.

For exact depot addresses, please refer to the 'Rental Depots' section on our website.

The depots are open daily from 0800 to 1630hrs, except 25 Dec. All clients are requested to arrive at the rental depot no later than 30 minutes prior to closing time.

You can pick up your vehicle at the booked depot and during the opening hours. Last pick-up is no later than 30 minutes prior to closing time.

A NZ$ 100 surcharge applies to all rentals picking up and/or dropping off on following National public holidays:
- 19 Apr 19, 22 Apr 19, 25 Apr 19, 03 Jun 19, 28 Oct 19, 26 Dec 19, 01 Jan 20, 02 Jan 20, 06 Feb 20
The surcharge is payable locally.

Please inform us of your intended pick up time at time of booking. Alternatively you can select a pick up time when you do the online check in with the rental company (more info will be provided with your travel documents 8 weeks prior to travel). If you wish to change your selected pick up time at a later date, this will need to be confirmed by the rental company.

You can drop off your vehicle at the booked drop-off depot only and no later than 30 minutes before closing time.

A NZ$ 100 surcharge applies to all rentals picking up and/or dropping off on following National public holidays:
- 19 Apr 19, 22 Apr 19, 25 Apr 19, 03 Jun 19, 28 Oct 19, 26 Dec 19, 01 Jan 20, 02 Jan 20, 06 Feb 20
The surcharge is payable locally.

NOTE: If your flight is due to depart New Zealand in the morning we strongly recommend that you book your motorhome such that you drop it off the day before you depart and spend the last night in a hotel (or other form of accommodation).

If the vehicle is returned earlier than agreed, no refunds are provided. If it is returned later than the agreed drop-off date, the lost time will be charged at the standard rental rates which the rental company charges (these are higher than Motorhome Bookers' rates). Extensions to the rental period can only be made with prior approval from the rental company at the standard seasonal rate. This payment must be received immediately by credit card when you return the vehicle.
If the rental period is extended without prior approval a daily fee of NZ$ 150 will be charged and all addional rental days charged at the standard daily rate.

It is not possible to change the depot where you drop off your vehicle without prior approval from Maui. Otherwise, fees of up to NZ$ 750 will be charged.

If the vehicle is returned damaged or not in a clean state, if the toilet or waste water tanks are not emptied or the petrol/diesel and LPG tanks are not full (LP gas and fuel tank can be returned empty if you have booked the Express Return option) the rental company will impose the listed fees and additional charges. The cleaning fee is NZ$ 250 and an additional fee in the amount of the Express Return option is charged on top of this if the toilet or waste water tanks are not returned empty.

Maui provides a free transfer service between the airport and the depots in Auckland, Christchurch and Queenstown at pick-up and drop-off. The company does not reimburse transfers between hotels and the rental depots.

For pick-ups in Auckland:
The THL shuttle (branded Maui, Britz and Mighty) comes past the airport approximately every 30 minutes on the hour and half hour.
International arrivals: Please wait at the terminal transfer bus stop.
Domestic arrivals: Pick-up point is located between door 3 and 4, just outside the building.

For pick-ups in Christchurch:
The depot is located near the airport. Please call the depot (phone number will be provided with your travel documents) after you cleared customs and collected your luggage.

For pick-ups in Queenstown:
On arrival at Queenstown Airport please contact Maui using the freephone in the main International Arrivals Hall. It is located near the baggage claim area, close to the “Rental Cars/ Vans” information board near the panel with Mighty, Maui and Britz logos on. At the airport please call Maui with a Courtesy Phone and inform the staff about your number of passengers and detailed position. They will arrange for a shuttle bus to take you to the depot which is only a few minutes away.

Maui motorhomes are less than three years old. All vehicles are Certified Self Contained. The rental company will make every effort to ensure that the booked vehicle model is provided. However, they reserve the right, if due to unforeseen circumstances to provide either a vehicle of the same or a higher value without any upgrade costs if the model booked is not available for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be reimbursed. This does not enable the renter to cancel his/her booking and there are no grounds for compensation.

Even though all vehicles have similar equipment and designs small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We can not accept responsibility for any mistakes or human error in the provision of these details. This information on our website can be changed at any time without prior notice.

The rental company reserves the right to charge a fee of NZ$ 250 if the interior of any returned vehicle is very dirty. Toilets and waste water tanks must be completely emptied, otherwise a further fee in the amount of the Express Return option will be charged.
The petrol/diesel and LPG gas tanks must be returned full (unless you have purchased the Express Return option at pick-up).

Despite regular quality control, problems can still arise with the vehicles from time to time.
In the event of an accident, break-down, technical difficulties (including problems with tyres) you are required to inform the rental company immediately and within a maximum time-frame of 24 hours on the toll-free service line (not guaranteed to work or to be free if called from overseas mobile phones).

A nationwide network of contracted mechanics are available in such cases. Small repairs (if the driver is not at fault) or necessary expenses for the upkeep of the vehicle up to NZ$ 200 can be carried out without prior communication with the rental company and will be reimbursed to you at vehicle drop-off time. For anything that will cost more than NZ$ 200 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed. Repairs can only be reimbursed upon presentation of a receipt.

Note: If you do not inform Maui immediately about the need for a repair and if the company is not given the opportunity to help you find you a solution no compensation will be provided.

Pets or other animals are not permitted inside the rental vehicles, with the exception of registered guide dogs for visually impaired passengers.

If you are planning to take the ferry between the North and South Island (in either direction), and you are travelling between September and March you should make a reservation.
The ferry crossing takes approx. 3.5 hours and is a fantastic experience. You can change your reservation locally if there is space available on the day in question. This change is free of charge if made at least 1 day in advance of your originally booked crossing.
We can make the reservation for you at no extra charge. You then pay the rental company for this at the depot when you collect the vehicle. You will receive the ticket then too. You can find detailed information including how to book it directly on the internet on the Interislander website.

All information provided has been put together by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you pick up your vehicle. We cannot accept responsibility for any differences that come to light between our list of conditions and those of the rental company.