Mighty Campers New Zealand

- Vehicle as booked
- Unlimited kilometres
- Standard insurance with an excess of NZ$ 3,500 per incident for the Highball and Double Down or NZ$ 5,000 per incident for the Deuce, Double Up and Big Six Campervans
- 15% GST
- Transfers between the airport and the depots and vice versa
- General vehicle and kitchen equipment
- Linen & Bedding
- 24-hour Emergency Service Line
- Tablet with GPS, travel and vehicle information

The vehicle must be returned with a clean interior, otherwise a fee of NZ$ 250 will be charged. Waste water and toilet tanks must be emptied prior to drop-off, otherwise an additional fee in the amount of the Express Return option will apply.

This option can only be booked in advance and cannot be purchased on arrival. Long-hire discounts do not apply to the All Inclusive supplement. It is charged for a maximum of 50 rental days per hire. You can see the prices for this option during the online quoting / booking process on our website.

The All Inclusive Option includes the following service in addition to the provisions included in the standard rates:
- 'Liability Reduction Option' insurance supplement with NIL excess including single vehicle roll over cover
- Mobile WiFi (1GB data)
- Additional driver fees
- Linen Exchange Service*
- Camping table
- 1 camping chair per person
- Baby/booster seat (if requested with booking)
- Snow chains (on request)
- Portable heater (if requested with booking)

*Linen Exchange Service: During your hire you can change your linen at any Mighty depot as often as you like.

Save time and avoid errors at pick-up time!

With your travel documents you will also receive the internet link below which enables you to complete your online pre-registration in advance. You can use this form to complete all necessary details such as booking number, name etc. for Mighty so that they can prepare your rental agreement in advance of your arrival and have it ready for you to sign as soon as you arrive to pick up your vehicle.

The link is: https://selfcheckin.thlonline.com/sci/start

For rentals of 21 days or more, a 5% discount applies off the rental rates.
Please note: the All Inclusive Option is not discounted. The amount of the discount can be adjusted during the year.

Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hires in Australia and New Zealand for Mighty Campers, Maui and Britz can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

If multiple hires are within the same country and total days exceed 50 days, only the maximum charge applicable to the 'Liability Reduction Option' insurance or the All Inclusive Option will apply. If combining a vehicle hire with another Mighty camper that has a more expensive All Inclusive Option, the more expensive All Inclusive supplement maximum cost is applied.

Vehicle security deposits can be transferred between most multiple rentals. This service is available as long as the vehicle security deposit amounts and currencies are the same.

The long-term hire discount applies for the sum of all rental days together. However, any one-way fee and/or location fee is charged separately for each individual rental.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be made with us first by email or phone.

Each rental day corresponds to one calendar day, regardless of what time you collect or return the vehicle.
The flex rate that is available at the time of booking determines the daily rental rate. This price that applies from day one of your rental duration then applies for the entire rental period up to the 7th day. Every rental day from the 8th rental day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on, and the flex rate that applies for the 15th rental day will be used from then, etc. As soon as you have booked, that rate is fixed, i.e. the price you pay per day will not change, even if the flex rates change at a later date.

To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for your desired rental period. The base flex rate is calculated by the rental company on the basis of supply and demand and is adjusted once a week every Sunday. 

For bookings of 5 vehicles or more or for long-term hires of 100 days or more we will need to place special request with Mighty Campers as other prices and conditions may apply. This also applies to multiple hires that add up to 100 days or more.

Please note: If you decide to extend your rental duration before you actually collect your vehicle, the same flex rate is used to calculate the additional rental days that applied on the day when you made your original booking as long as the original pick-up date has not been changed. Moreover, if you decide to add the All Inclusive option at a later date this can be done without changing the flex rate. For all other changes to your booking, the booking will be re-calculated by using either the original flex rate or the flex rate that applies at the time of the booking change, depending on which rate is higher.

The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

The cancellation fees apply as stated in the Motorhome Bookers booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided.

- Petrol/Diesel
- LP Gas
- Camping table and chairs
- Additional driver fees
- Baby/Booster seats
- Additional insurance options
- Portable heater
- Snow chains
- Surcharge for pick-up in Christchurch (can be adjusted during the year)
- NZ$ 95 surcharge for pick-up or drop-off in Queenstown*
- NZ$ 100 surcharge for picking up and/or dropping off on national public holidays
- One-way fees (see 'One-way Hires' below)
- Road User Charge Recovery Fee (see 'Tax' below)
- Taxes and fees that are to be paid on services purchased locally

*charged in addition to any applicable one-way fees; if pick-up and drop-off take place at the same depot this fee is payable only once.

- Petrol/Diesel
- LP Gas
- Surcharge for pick-up in Christchurch (can be adjusted during the year)
- NZ$ 95 surcharge for pick-up or drop-off in Queenstown*
- NZ$ 100 surcharge for picking up and/or dropping off on national public holidays
- One-way fees (see 'One-way Hires' below)
- Road User Charge Recovery Fee (see 'Tax' below)
- Any taxes and fees that are payable on services purchased at pick-up

*charged in addition to any applicable one-way fees; if pick-up and drop-off take place at the same depot this fee is payable only once.

One-way rentals (i.e. pick-up at location 'A' and drop-off at location 'B') are available between all New Zealand depots and in all vehicle categories and if requested in advance with the motorhome booking. The following one-way fees are payable locally at pick-up:

For travel between 01 Apr and 30 Sep a fee of NZ$ 100 will apply with any one-way booking from the North to the South Island and NZ$ 50 from Christchurch to Queenstown or vice versa. Hires from the South to the North Island are free of charge.

For travel between 01 Oct and 31 Mar a fee of NZ$ 250 will apply with any one-way booking from the North to the South Island and NZ$ 75 from Christchurch to Queenstown or vice versa. For hires from the South to the North Island a fee of NZ$ 150 will apply.

The minimum hire is 5 days.
For one-way hires from the North to the South Island with pick-up between 01 Oct and 31 Mar the minimum hire is 10 days.
For multiple rentals within one holiday period, the long-term hire discount applies for the sum of all rental days together. However, the one-way fee is charged separately for each individual rental.

These seats are compulsory in New Zealand for children up to 7 years of age or 26kg in weight. You can rent them with Mighty Campers for NZ$ 36 per seat/per rental (except if you booked the All Inclusive Option in advance in which these costs are already included). Please provide us with the age(s) and weight(s) of your children when making your booking so that we can reserve the appropriate seat(s) as these need to be booked in advance.

The local taxes are included in the prices you pay us. The only exception to this is the Road User Charge Recovery Fee, which is payable locally (unless you purchase the Express Return Option locally).

The costs are as follows:
- Highball, Deuce and Double Down: NZ$ 6.22 per 100 kilometres driven
- Double Up and Big Six Campervan: NZ$ 6.62 per 100 kilometres driven

For any amounts payable in NZ$ at the depot, the following sales taxes are charged in addition to the cost: 15% GST.

We have sought to provide this information as accurately as possible. However, we cannot accept responsibility for any changes such as new additional fees charged by the rental company at pick-up time or sudden local tax increases that may be made by the New Zealand government.

The standard insurance is included in the rental rates. The third-party element of this insurance comes with a maximum cover amount of NZ$ 20 million and covers bodily damage inflicted upon a third party. There is no insurance cover for injury caused to the renter or passengers of the rental vehicle and Mighty Campers does not provide an insurance option for this.

The included standard insurance has an excess of NZ$ 3,500 per incident for the Highball and Double Down or NZ$ 5,000 per incident for the Deuce, Double Up or Big Six. The renter is liable for this excess in the event of an accident and applies to any material damage to third-party property or the rental vehicle, regardless of who causes the accident. This liability remains in place until a third party admits liability and makes a payment to cover costs incurred.

To see a list of the types of damage where there is no insurance cover please refer to the section 'Insurance Exclusions'.

In New Zealand it is not compulsory for the locals to have third-party insurance. In the event of an accident or if someone flees the scene the renter is liable for any damage caused within the limit of the excess. You can reduce the level of the excess or waive it as follows:

The All Inclusive Option can be booked in advance through us (see 'Inclusions' above - only available in advance - not at the depot). This option includes the 'Liability Reduction Option' insurance supplement as well as the 'Single Vehicle Rollover Cover'.

Alternatively, you have the option of purchasing the following insurance option locally as outlined below.

* = first amount is valid for Highball und Double Down/ second amount for Double Up, Deuce and Big Six Campervans.


Excess:

* = first amount is valid for Highball und Double Down/ second amount is valid for Double Up, Deuce and Big Six Campervans
** = 'Out-of-action' costs for a damaged vehicle, which cannot be re-rented for such reasons
*** = Single Vehicle Accident with roll over is only covered if the All Inclusive Option has been booked in advance

Multiple Hires
If you rent a motorhome with Mighty Campers on more than one occasion within the same holiday period, the long-hire discount applies off the total number of rental days for hires in Australia and New Zealand. For several hires within one country you will pay no more than 50 days hire for the 'Liability Reduction Option' insurance (which can be purchased locally) or the All Inclusive option, but these are not discounted. For combined Australia and New Zealand hires, these options are not cumulated, but are calculated separately and charged for each rental.

With the standard insurance the deposit (which covers the level of the excess) can be provided by credit card only (Visa or Mastercard are accepted). Cash or travellers cheques are not accepted.
The owner of the credit card must be present and sign when providing the deposit and he/she is liable for any damages to the rental vehicle. This deposit can only be provided by the renter as named in the booking and it cannot be spread over 2 or more credit cards.

NOTE: please ensure that you have sufficient funds on your credit card before departure.

All credit card payments are made in New Zealand Dollars.
With any transactions made using a credit card including providing your deposit with your credit card, administration charges of 2% for Visa/Mastercard and 4.6% for American Express will apply in addition to the standard payment amounts.
If the vehicle is returned undamaged and in good condition, credit card surcharges applicable to vehicle security deposits are refunded when the vehicle security deposit is refunded (only applies to payments made with VISA or Mastercard).

Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement resulting from foreign exchange fluctuations or external fees.

For standard insurance (i.e. without the additional excess reduction):
The deposit will be deducted from the credit card when you collect your vehicle. This amount is returned to you when you return your campervan if the vehicle is returned without any damage or third party incidents having taken place. Any fluctuations in foreign exchange rates or fees are borne by the renter.

With the Liability Reduction Option or if you book the All Inclusive Option through Motorhome Bookers, an imprint of the credit card is all that is required at pick-up time. The customer authorises Mighty to charge any fees such as cleaning fees, speeding or parking fines, rental extensions etc.

The deposit will be reimbursed in full as long as the vehicle is returned in the same condition in which it was collected, with full petrol/diesel and LP Gas tanks (the tanks can be returned empty if you have purchased the Express Return Option). The rental company reserves the right to charge a cleaning fee of NZ$ 250 if the interior of the vehicle is excessively dirty at drop-off. This fee can also be charged for smoking related cleaning. The toilet and waste water tank must be completely empty, otherwise a further fee in the amount of the Express Return option will be charged.

The excess is always banked in the first instance, regardless of who is at fault and is owed to the rental company by the renter. It applies per incident and if a further accident occurs, a separate deposit is then payable to the same total. The excess is refunded to the renter if a third party admits liability and makes a payment to cover the corresponding costs. However, this can take some time.

If you choose to take out the Liability Reduction Option, the excess amount is eliminated for the following incidents:

Accidental damage to the vehicle (excluding damage caused by the vehicle rolling) and to the property of third parties, towing or recovery costs following an accident, damage resulting from theft, a burglary or fire. Any revenue the rental company loses as a result of the vehicle being repaired following such events is also taken from the excess.

All insurance cover is null and void if the terms of the Mighty Campers New Zealand rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by any insurance.

Any damage caused by the vehicle rolling over where the renter is at fault, is not covered by the insurance unless the All Inclusive Option is purchased in advance. A vehicle rollover is deemed to have occurred where damage to the vehicle results from the vehicle rolling or tipping to such a degree that any or all tyres lose normal contact with the road surface.
The insurance does not cover damage in the case of (salt-)water related damage, vehicle submersion, the vehicle being stranded in a water area, driving through causeways or beach driving.

Damage to the underbody, roof or roof appendages is not covered unless you have purchased the 'Liability Reduction Option' insurance or the All Inclusive Option.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuables in the vehicle.

In the cases listed below, the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- vehicle submersion or the vehicle being stranded in a water area
- saltwater-related damage
- damage resulting from creek or river crossings, driving on causeways or beach driving
- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving
- any damage to the vehicle and third party´s vehicle or property where the customer has been careless, negligent or wilful in failing to abide by the local road rules
- damage caused by the use of the wrong or unclean fuel or by the use of bio-diesel
- damage caused when water or oil, etc are not topped up to minimum required levels (causing overheating, frost damage, etc)
- damage caused if warning signals in the vehicle are ignored
- damage caused to the vehicle because total load has exceeded recommended load as stated in vehicle manual
- damage caused to the vehicle by snow chains
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- repairs and towing costs that are incurred because of driving on restricted roads or areas
- costs for vehicle keys that have either been lost, stolen or locked in the vehicle
- people driving the vehicle who have not been registered in the rental agreement
- personal property that is damaged in an accident or is either stolen or damaged during theft is not insured
- if any member of the rental party deliberately damages any part of the vehicle
- if using the vehicle in contravention of any legislation or regulation controlling vehicular traffic

Whilst we appreciate accidents may occur, there are also clearly cases of driver negligence where any insurance coverage is voided. This would include incidents where the driver is found to be in breach of the law in terms of speed, alcohol, drugs, or is found by the police or investigating authority to have been driving in a dangerous or negligent manner. In all such instances, Mighty Campers reserves the right to pursue full recovery from the renter.

All credit card payments are made in New Zealand Dollars.
With any transactions made using a credit card - for example for hire extensions or the purchase of any optional extras locally - additional and non-refundable administration charges will apply on top of the standard payment amounts as follows:
Visa, Mastercard: 2%
American Express: 4.6%

If you provide a deposit via credit card an administration fee will also apply in line with the amounts mentioned above - on top of the deposit amount. Please be aware that these are refunded with the deposit amount if you use Visa or Mastercard but are not refunded if you use American Express. If the deposit is kept by the rental company, these fees will not be refunded either, regardless of which credit card you use.

Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement resulting from foreign exchange fluctuations or external fees.

Where speeding tickets and parking fines and/or accidents (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee of NZ$ 60 or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A valid national driving license is accepted for use in New Zealand as long as the details are also provided in English. If the license does not also provide information in English an international driving license is then required together with the original. The driver must have possessed a full and valid driving license for at least a year at pick-up.

It is legally required in New Zealand - in the case of a random police check- that every renter who possesses a national driving license in any other language other than English is also able to present either an international driving license or an officially authorised English translation of their license. The translation must be provided by a NZ Transport Agency authorized translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence. This must be presented along with the national license and one is not valid without the other. An International Driving Permit may be acceptable as a translation if in English.

The minimum age for the rental of the Highball and Double Down is 18 years. The minimum age for the Deuce, Double Up and Big Six is 21 years.

Additional drivers can be registered at the time of vehicle collection for a fee of NZ$ 2 per rental day and driver, up to a limit of NZ$ 30. This is free if you book the All Inclusive Option. Anyone wanting to drive the motorhome must have their details entered in the rental agreement.

Before you can collect your vehicle you are required to present a valid driving license, credit card (compulsory), your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

Minimum Hire:
- 5 days
- 7 days for rental days that include 30 Mar to 02 Apr
- 10 days for rentals from the North Island to the South Island when pick-up is between 01 Oct and 31 Mar
- 10 days for pick-ups and/or drop-offs of any vehicle category at any depot between 20 Dec - 10 Jan

Maximum Hire:
- 100 days
For hires over 100 days special prices, terms and conditions apply and these need to be requested specifically. This also applies to multiple hires that add up to more than 100 days.

Vehicle equipment provided in the vehicle is included in the base rental price and consists of: toilet paper, toilet chemicals, clothes pegs, hand broom & dustpan, broom, fire extinguisher, bucket, fresh water hose, scrubbing brush, matches, gas cylinder.

Kitchen kit is also included in the base rate and consists of: plates, bowls, cups, glasses, knives, forks, spoons, bottle opener, can opener, toaster, frying pan, pots, cooking utensils, cutting board, jug, teapot and tea towels.

Personal kits are also included in the rental rates and consist of (per person): 1 sleeping bag, 1 pillow with pillow case, 1 bed sheet, 1 towel.

A first-aid kit is provided in every vehicle. If the safety seal is opened and it is used the kit becomes the property of the renter and NZ$ 35 will be charged for this at drop-off.

Please note that camping tables and chairs are not included in the price, unless you book the All Inclusive option.

The following extras that are not included in the base rental rate can be rented at the depot at pick-up time (pending availability):
Equipment package (The Bundle) @ NZ$ 10 per day (max. NZ$ 500), includes the following extras:
- Camping table
- Camping chair (per person)
- WiFi including 1GB data
- Additional driver fee
- Linen exchange service
- Baby/booster seat (on request and if booked in advance)
- Snow chains (on request)
- Portable heater (on request)

The following extras can be added at pick-up, pending availability:
- Road atlas: NZ$ 25 for purchase
- First Aid Kit: NZ$ 35 for purchase (if seal is broken customer is charged)

Express Return Option:
This option can be purchased locally at pick-up and costs NZ$ 249 (or NZ$ 349 for 16 - 24 rental days, NZ$ 449 for over 25 rental days) per hire. For vehicles with toilet/shower the option costs NZ$ 299 (or NZ$ 399 for 16 - 24 rental days, NZ$ 499 for over 25 rental days) per hire. The cost is subject to change depending on current fuel prices. It includes the following:
- First LP gas fill (you can return the gas bottle empty)
- First fill of petrol/diesel
- Toilet and waste water emptying service
- Road User Charge Recovery Fee
- Express key return**

**If you have booked the All Inclusive option or Liabilty Reduction option, you may simply return your keys to the counter when returning the vehicle without any need to do vehicle checks. This service only applies where no vehicle damage has occurred while on hire.

Baby/booster seats are compulsory in New Zealand for children up to 7 years of age or 26kg in weight. These are available for NZ$ 36 per rental/per seat. Please reserve the seats in advance and provide us with the age(s) and weight(s) of your children when you make your booking so that we can book the appropriate seat for you. They can only be booked in advance.

The vehicles allow for following seats:
Highball: maximum 1 baby seat or 1 booster seat
Double Down, Double Up and Big Six: maximum 2 baby seats or 2 booster seats or one of each
Deuce: no baby/booster seats allowed

All vehicles are permitted for use on sealed public roads only, with the exception of campground access roads. It is not allowed to drive on access roads to skiing areas between 01 Jun and 31 Oct. There is no insurance cover if you drive on unsealed terrain.

It is prohibited to drive on the following roads/routes:
Ninety Mile Beach (Northland), roads north of Colville Township (Coromandel Peninsula), Ball Hut Road (Mt. Cook), Skippers Road (Queenstown) and the Crown Range Road (Queenstown).

Mighty Campers reserves the right to limit the areas where the rental vehicles can be driven depending on weather or road conditions.

The renter is liable for any damage that is incurred on uninsured terrain or restricted roads as outlined above such that if you drive in these areas or on these roads/routes you do so at your own risk. Any costs for breakdowns or accidents and the resulting need for towing or vehicle recovery services are therefore not covered there in any shape or form. The vehicle is also not allowed to come in contact with salt water, otherwise the insurance is null and void.

One-way rentals (i.e. vehicle pick-up at depot 'A' and drop-off at depot 'B') are available between all depots in New Zealand and for all vehicle models. One-way rentals must be requested in advance with your booking. For information regarding charges related to One-Way rentals, please refer to the section 'Additional Costs'.

Auckland, Christchurch and Queenstown.

You can view the depot addresses including distance information on the 'Rental Depots' page in the Mighty Campers New Zealand section on www.motorhomebookers.com.

All depots are open from 0800 to 1630hrs daily except on 25 Dec when all depots are closed.

A NZ$ 100 surcharge will apply to all rentals picking up and/or dropping off on following National public holidays:

2018:
02 Apr, 25 Apr, 04 Jun, 22 Oct and 26 Dec

2019:
01 Jan, 02 Jan and 06 Feb

You can pick up your vehicle at the booked depot and during the opening hours only and no later than 30 minutes prior to closing time.

A NZ$ 100 surcharge will apply to all rentals picking up and/or dropping off on following National public holidays:

2018:
02 Apr, 25 Apr, 04 Jun, 22 Oct and 26 Dec

2019:
01 Jan, 02 Jan and 06 Feb

Please advise Motorhome Bookers of your preferred pick up time at time of booking.

You can drop off your vehicle at the booked drop-off depot only and no later than 30 minutes before closing time.

A NZ$ 100 surcharge will apply to all rentals picking up and/or dropping off on following National public holidays:

2018:
02 Apr, 25 Apr, 04 Jun, 22 Oct and 26 Dec

2019:
01 Jan, 02 Jan and 06 Feb

The Customer is required to drop off at the time stated on the Rental Agreement. If the customer wishes to change this time prior to the day of drop off, they must obtain authorisation from the Mighty Reservation Centre. Mighty allows a grace period of 59 minutes after the scheduled time.

NOTE: If your flight is due to depart New Zealand in the morning we strongly recommend that you book your motorhome such that you drop it off the day before you depart and spend the last night in a hotel (or other form of accommodation).

If the vehicle is returned earlier than agreed no refunds are provided. If it is returned later than the agreed drop-off date the lost time will be charged at the standard rental rates which the rental company charges (these are higher than Motorhome Bookers' rates). Extensions to the rental period after the pick-up date can only be made with the prior approval from the rental company at the standard seasonal rate. This payment must be made immediately by credit card over the telephone for confirmation of the rental extension.

If the rental period is extended without prior approval a fee of NZ$ 150 will be charged and all addional rental days charged at the standard daily rate. It is not possible to change the depot where you drop off your vehicle without prior approval from Mighty Campers. Otherwise, fees of up to NZ$ 750 will be charged.

If the vehicle is returned damaged or not in a clean state, if the toilet or waste water tanks are not emptied or the petrol, diesel or LP Gas tank is not full (unless the Express Return Option has been purchased locally) the rental company will impose the listed fees and additional charges. The cleaning fee is NZ$ 250 and an additional fee in the amount of the Express Return option is charged on top of this if the toilet or waste water tanks are not returned empty. Failure to adhere to these requirements will also result in an administration fee of NZ$ 50.

Mighty provides a free transfer service between the airport and the Auckland, Christchurch and Queenstown depots. The rental company does not reimburse the costs for transfers between hotels and the rental depots.

For pick-ups in Auckland:
The THL shuttle (branded Maui, Britz and Mighty) comes past the airport approximately every 30 minutes on the hour and half hour.
International arrivals: Please wait at the terminal transfer bus stop.
Domestic arrivals: Pick-up point is located between door 3 and 4, just outside the building.
Ph: 0800 52 00 52

For pick-ups in Christchurch:
The THL transfer shuttle runs from the airport (if required)
At the airport please call the number 0800 359 010 with a Courtesy Phone and inform the staff about your exact position and the detailed number of passengers.

For pick-ups in Queenstown:
On arrival at Queenstown Airport please contact Mighty using the freephone in the main International Arrivals Hall. It is located near the baggage claim area, close to the “Rental Cars/ Vans” information board near the panel with Mighty, Maui and Britz logos on. At the airport please call Mighty with a Courtesy Phone and inform the staff about your number of passengers and detailed position.

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not available for any reason. Any additional costs such as higher petrol costs or ferry crossing costs, etc will not be reimbursed. This does not enable the renter to cancel his/her booking and there is no ground for compensation. Even though all vehicle models within a category have similar equipment and designs small differences in design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We cannot accept responsibility for any mistakes or human error in the provision of these details. This kind of information on our website can be changed at any time without prior notice.

The rental company reserves the right to charge a fee of NZ$ 250 if the interior of any returned vehicle is very dirty (including smoking related cleaning). Toilets and waste water tanks (if the vehicle is equipped with these) must be completely emptied, otherwise another NZ$ 250 as well as a further fee in the amount of the Express Return option will be charged. The petrol/diesel and LP Gas tanks must be returned full (unless the Express Return Option has been purchased locally).

Despite regular quality control checks problems can still arise with the vehicles from time to time.
In the event of an accident, breakdown, technical difficulties (including problems with tyres) you are required to inform the rental company immediately and within a maximum time-frame of 24 hours on the toll-free service line provided (not guaranteed to work or to be free if called from overseas mobile phones).

Apart from contacting the rental company (within 24 hours), you are also required to contact the police if you have any kind of accident. Third-party claims should not be agreed to. The police report needs to include names and contact details of any people involved as well as witness details and vehicle registration details of the vehicles involved.

Note: If you do not inform Mighty Campers immediately about the need for a repair or other problem you encounter and if Mighty Campers is not given the opportunity to help you find you a solution no compensation will be provided. If the renter seeks compensation for any vehicle problems after the vehicle has been returned without having informed the rental company during the rental period no compensation can be given.

A nationwide network of contracted mechanics are available in these cases. Small repairs and costs for the upkeep of the vehicle up to the value of NZ$ 200 can be carried out without prior communication with the rental company and will be refunded to you at vehicle drop-off time. For repairs that will cost more than NZ$ 200 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed. All repairs can only be reimbursed upon presentation of a receipt.

Pets or other animals are not permitted inside the rental vehicles, with the exception of registered guide dogs for visually impaired passengers.

If you are planning to take the ferry between the North and South Island (in either direction) in the months between October and March you should make a reservation.
The ferry crossing takes approx. 3 hours and is a fantastic experience. You can change your reservation locally if there is space available on the day in question. This change is free of charge if made at least 1 day in advance of your originally booked crossing.
We can make the reservation for you at no extra charge. You then pay the rental company for this at the depot when you collect the vehicle. You will receive the ticket then too. You can also book it directly on the internet on the Interislander website.

All information provided has been put together by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you pick up your vehicle. We cannot accept responsibility for any differences that come to light between our list of conditions and those of the rental company.