Fraserway RV rental

- Vehicle as booked
- Kilometre allowance as pre-booked
- Public liability insurance with CA$ 5 million sum insured
- CDR insurance with an excess of CA$ 750 per incident
- Additional driver fees
- Transfers (for details please click on section 'Pick-up/Transfers')
- Local taxes on prepaid items (GST + PST)

Post-hire cleaning:
The rental company reserves the right to charge a cleaning fee (CA$ 50 per hour required) if the vehicle is returned with a dirty interior. A fee for cleaning the exterior is only charged if this is excessively dirty. For further information please see the section 'Miscellaneous' under 'Post-hire Cleaning'.

This option is highly recommended and can be booked in advance only (not available locally). It includes the following provisions in addition to those already included in the rental rates:

- Vehicle preparation fee
- Convenience kits for all passengers

You can choose between the All Inclusive Option without or with unlimited kilometres included during the online booking process. 

The rental company offers a repeater bonus to customers who have already booked through us. This repeater bonus includes a navigation system for the duration of the rental and is granted once. When booking, please enter the reservation number of your last booking in the free text field.

Please use Fraserway's Online Check-In to speed up your vehicle pick-up:

https://www.fraserway.com/rentals/express-check-in

Please contact us for the required username and password if you did not already receive it with your final documents.

The varying standard seasonal rates are used as the basis for the rental cost calculation.
Pick-up and drop-off days are counted as one day in total, i.e. each rental night is used for the price calculation in the same way that hotels do this. The nights will be calculated according to the price applicable for the 'season' in which the nights fall.

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked, no refunds will be provided.

- Petrol/diesel, propane gas (except for the first fill)
- One-way fees (automatically factored into the total price during the online booking process)
- Kilometre allowance (if not booked in advance)
- Vehicle Preperation Fee 
- Convenience Kits
- CDW insurance supplement
- Taxes payable on items purchased locally

- Petrol/diesel, propane gas (except for the first fill)
- One-way fees (automatically factored into the total price during the online booking process)
- Kilometre allowance (if not booked in advance, or if not booked with unlimited kilometres)
- CDW insurance supplement
- Taxes payable on items purchased locally

The rental rates do not include any kilometres. The following options can be booked in advance. Please find prices during the online booking process:

Option 1: 100 km packages
Option 2: 500 km packages
Option 3: 1,000 km packages
Option 4: Unlimited kilometres (minimum hire period of 14 days)

It is not possible to combine option 4 with option 1, 2 or 3.
Any kilometres you drive above the total kilometre allowance you book are charged at CA$ 0.42 + local taxes, payable locally at drop-off.

These options can only be booked in advance and are not available for purchase locally. No refunds are given for any unused prepaid kilometres.

One-way rentals (vehicle pick-up at location 'A' and drop-off at location 'B') between Vancouver and Calgary, between Vancouver and Edmonton as well as between Halifax and Toronto (in both directions) are only available if requested in advance. The one-way fee will automatically be factored into the total price during the online booking process.

Note: For all purchases made locally, the following taxes in CA$ will be charged on top:
Vancouver: 12%, Toronto: 13%, Halifax:15%, Calgary, Edmonton and Whitehorse: 5%.
Motorhome Bookers accepts no responsibility for any changes that are made to the tax levels either by the local government authorities or due to adjustments made by Fraserway.

Public liability insurance
Public liability insurance with an upper limit of CA$ 5 million is included in the daily rental rate. This covers claims made against the rental company or the renter with respect to damages to third parties and/or their property. Passengers are not counted as third parties and the driver is therefore not insured for claims brought forward against him/herself by them.

Standard vehicle insurance
Basic vehicle insurance is included in the rental rates. This reduces the excess for which the renter is liable in the event of an accident to CA$ 7,500 per incident. Any damage to the vehicle or the windscreen, theft and vandalism with an excess of CA$ 7,500 is covered under this policy.

CDR Insurance
The CDR insurance reduces the excess required for damage to the rental vehicle to CA$ 750 per incident. Please see the 'Insurance Exclusions' below.
Please note: The CDR insurance is not available for rentals picking up in Whitehorse between 01 Nov and 31 Mar.

CDW Insurance
You have the option of adding the CDW insurance.This supplement will reduce your excess to NIL (some exceptions apply).
Please note: The CDW insurance is not available for rentals picking up in Whitehorse between 01 Nov and 31 Mar.

You are required to provide a deposit when you pick up the vehicle which can only be done by credit card (Visa, Mastercard, American Express). Fraserway will block the amount on the credit card (e.g. during special events - see below). So called pre-paid credit cards or debit cards are not accepted. 

Please ensure that you have enough credit available on your credit card.
The deposit applies for each and any incident where the rental vehicle or the property of a third party is damaged. In such cases a further deposit will be required to cover the excess for any future incidents.

Use of rental vehicles for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Attending a large event without prior authorization will result in a penalty of a minimum of CA$ 5,000.
Restriction: Attendance of the Burning Man Festival with Fraserway vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of CA$ 5,000, void of CDR and public liability insurance and renter’s responsibility for all costs involved (including, but not limited to, damage and cleaning).

The excess - in the form of the deposit - is always banked in the first instance, regardless of who is at fault and what is owed to the rental company by the renter. The excess is refunded as soon as the rental company receives a payment from a third party (which can take quite a while in some cases). A separate excess is deducted every time an accident occurs.

All insurance cover is null and void if the terms of the Fraserway rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance (including the CDR or CDW supplement).

Any water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in the case of vehicle submersion, the vehicle being stranded in a water area, damage resulting from driving through causeways or beach driving.

Any personal property that is damaged or stolen is not insured. As well, personal injuries are not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuable items in the vehicle.

In the following cases the renter is liable for the full amount of damage caused to the rented vehicle and third-party property, i.e. no insurance cover whatsoever is provided:

- water/saltwater-related damage
- damage caused by the use of the wrong fuel or when water, oil, or other fluids are not topped up to minimum required levels (causing overheating, frost damage, etc)
- damage from failure to maintain proper tyre pressure, misuse of brakes (overheating) or where warning signals in the vehicle are ignored
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's actions
- repairs and towing costs that are incurred because of driving on restricted roads or areas
- damage caused by accidents which have not been reported to the police immediately by the renter
- if damage is caused as a result of people using the vehicle without the permission of the rental company (not registered in rental agreement)
- if more passengers are in the vehicle than the maximum number allowed
- if any member of the rental party deliberately damages any part of the vehicle
- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving
- damage to the roof/superstructures caused by ignoring height restrictions and other road signs
- damage from driving while awning or slide-out are extended
- damage from overheating the brakes or clutch
- damage due to wrong use of snow chains

Fraserway does not alllow the vehicle to be left unattended by the renter in the city of Montreal, Quebec, Ottawa and New York City. The renter will be liable for all costs in case of theft and/or damage and the insurance cover will be null and void.

Use of rental vehicles for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Attending a large event without prior authorization will result in a penalty of a minimum of CA$ 5,000.

Restriction: Attendance of the Burning Man Festival with Fraserway vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of CA$ 5,000, void of CDR and public liability insurance and renter’s responsibility for all costs involved (including, but not limited to, damage and cleaning).

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.

Where speeding tickets and parking fines and/or accidents (that have not been mentioned to the rental company) come to light the rental company reserves the right to charge the client's credit card for the amount owed. In addition, Fraserway reserves the right to charge a CA$ 25 administration fee.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A valid UK, European, Australian or New Zealand driving licence is accepted for use in with the Fraserway rental vehicles in Canada as long as the details are also provided in English. If the licence does not also provide information in English, an international driving licence is then required in conjunction with the original.

The minimum age for registered drivers is 25 years.

Additional drivers can be registered at pick-up time at no extra charge. Anyone wanting to drive the motorhome must have their details entered in the rental agreement at pick-up.

Before you can collect your vehicle you are required to present a valid driving licence, credit card (compulsory!), your passport as well as the Motorhome Bookers voucher at the depot.

The minimum hire period is 8 days / 7 nights.
This increases to 15 days / 14 nights if you book the All Inclusive Option with unlimited kilometres.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications in the Fraserway section on our website.

An optional fee of CA$ 100 per person is payable locally for the convenience kits. For children age 12 and under the kits are free as long as the kits for all accompanying adults are paid in full. If you book the All Inclusive Options with us, the kits are all included in the rental price.

The convenience kit / kitchen and personal equipment includes:

Standard equipment: instruction manual, campground directories/road maps, axe, basic tool set, first aid kit, gas lighter and torch.

Per vehicle: pail, broom and dust pan, bucket, wastebasket, fly swatter, clothes hangers, clothes pins, pots, pans, kettle, coffee filter & thermos, tea pot, assorted kitchen utensils, cutting board, vegetable peeler, strainer, food savers, mixing bowls, colander, juice container, can opener, cork screw, extra dinner set for guest, toaster, salt & pepper, dish towel, sponge, soap.

Per person: pillow, pillow case, duvet, fleece blanket, bed sheet (fitted and flat), 1 hand towel, 2 bath towels, cutlery set, steak knife, dinner set, coffee cup and glass, egg cup, 1 camping chair.

Slight variations in content may arise at certain depots from time to time.

The following additional extras are available for rent at the depot (pending availability, payable locally plus taxes). We recommend you reserve these items in advance with your motorhome booking:

- GPS Navigation: CA$ 5 per night (max. CA$ 60 per rental)
- Electric heater: CA$ 20 per rental
- Bike: CA$ 10 per night & bike (max. CA$ 210 per rental)
- Bike rack: CA$ 70 per rental (bike racks cannot be installed on TC, TCS, TCB or VC)
- Baby seat (0 - 1 years): CA$ 80 per seat & rental 
- Child seat  (1 - 4 years): CA$ 80 per seat & rental
- Booster seat (4 - 9 years): CA$ 30 per seat & rental
- Generator use is included free of charge, when the vehicle is equipped with one (see vehicle overview)
- Levelling blocks (set of 2): CA$ 10 per set and rental
The levelling blocks are already included in the Truck Camper TC, TC-S, TC-B vehicle types as well as in the C-XLarge, A-30 and Overlander and do not have to be booked separately.

Bikes and bike racks must be booked in advance and are subject to availability. No children's bikes or child seats for bikes are available. Fraserway offers one standard type of bike rack to fit the bikes that are available for rent. Should you bring your personal bikes, the rental company will not be held responsible in case your bikes do not fit the rack provided by Fraserway.

WiFi Hotspot: payable upon booking. It is available at all depots (except for Whitehorse) but does not cover US regions. Price includes 50MB of data per rental day, no limit to number of devices. Additional data can be purchased online by credit card (plus tax). No software installation required.

Slight variations in these optional extras can arise at certain depots from time to time. The above information is provided pending availability at the booked rental depot.

In Canada, wearing a seatbelt is mandatory.
Children under 1 year of age or weighing less than 9 kg are required to be seated in a rear-facing baby seat that is securely fastened.
Children between the age of 1 and 4 years weighing less than 9 kg must use a rear-facing child seat, if weighing between 9 kg and 18 kg children should be kept rear-facing as long as possible. If weighing over 18 kg children must use a front-facing child seat. All attached with a seatbelt.
Children between the age of 4 and 9 years weighing less than 18 kg must use a front-facing child seat, if weighing more than 18 kg they must use a booster seat. No child seat is required if the child is at least 9 years old or over 145 cm tall.

Fraserway has baby, child and booster seats available for rent in various sizes. Baby and child seats cost CA$ 80 + tax per rental and booster seats cost CA$ 30 + tax per rental, all payable locally. Please ensure you provide the age and weight of the child(ren) when making your booking if you wish to rent any of these.

No baby/child or booster seats can be installed in the front passenger seats.

Configurations are as follows:
Van Conversion and C-Small: NO seats possible
C-Medium and C-Large: max. 2 baby seats or max. 4 child seats or max. 2 booster seats (or combination of e.g. 2 baby seats + 2 child seats, 2 booster seats + 2 child seats etc.)  
C-XLarge: max. 2 baby seats or max. 2 child seats (or combination); NO booster seats possible
A-30 and A-Luxury W: max. 1 baby seat or max. 1 child seat; NO booster seats possible
Overlander: max. 2 baby seats or max. 2 child seats or max. 2 booster seats (or combination)
TC, TCS, TCB: max. 2 baby seats or max. 2 child seats or max. 2 booster seats (or combination)

These are general guidelines only and are subject to change. Please note that Fraserway staff are not legally permitted to fit baby/child and booster seats or to advise on how they should be fitted.

It is not permitted to drive on forest roads or paths or other non-public terrain with the exception of access ways to campgrounds.

You are not permitted to:
- Travel into Mexico
- Drive through the Death Valley, California, between 01 Jun and 31 Aug
- Travel to Newfoundland and Labrador is not recommended with CXLarge or A30 motorhomes
- Park in the cities of Montreal and New York City nor leave the vehicles unattended in the cities of Montreal, Quebec City, Ottawa and New York City. If you do this, all insurance will be null and void and the renter will be held fully liable for damage and theft of the vehicle.

You are allowed to drive to the Yukon, the Northwest Territories, Nunavut, Newfoundland and Labrador (not recommended with CXLarge or A30 motorhomes) or Alaska with all other Fraserway vehicles as long as you request this with your booking. Otherwise, Fraserway may not allow this.

It is not permitted to drive in/to the following places, there is no insurance coverage provided:

Yukon:
- Canol Road (Highway 6), North of Ross River
- Aishihik Lake Road, Canyon Creek to the north end of Aishihik Lake

Alaska:
- Dalton Highway (Highway 11) between Coldfoot and Prudhoe Bay (allowed with Overlander and Truck Campers between 15 Jun and 15 Sep only)
- McCarthy Road between Chitina and McCarthy

British Columbia:
- Highway 20 between Anahim Lake and Bella Coola (not allowed with C-XLarge, A30 or A30 Wheelchair accessible motorhomes)
- Telegraph Creek Road, Road between Dease Lake and Telegraph Creek (allowed with Overlander and Truck Campers only)

Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions. You are permitted to drive to the USA (see the above exceptions) and Fraserway does not charge any US Travel Fees for this.

Use of vehicles for festivals and events must be explicitly requested at time of reservation and may be subject to an additional deposit or surcharge. Attending a large event without prior authorization will result in a penalty of a minimum of CA$ 5,000. 
Restriction: Attendance of the Burning Man Festival with Fraserway vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of CA$ 5,000, void of CDR and public liability insurance and renter’s responsibility for all costs involved (including, but not limited to, damage and cleaning).

One-way rentals (vehicle pick-up at location 'A' and drop-off at location 'B') between Vancouver and Calgary, between Vancouver and Edmonton as well as between Halifax and Toronto (in both directions) are only available if requested in advance. The one-way fee will automatically be factored into the total price during the online booking process.

Please note that the renter is liable for any damage to the vehicle resulting from frost, exposure to the cold, freezing of the tanks, warm water tanks and connections and damage such as this is not covered by the insurance. Every rental vehicle has to be 'winterised' between October 01 and April 30 (this period can vary depending on current weather conditions).

If it is likely that you will experience temperature levels below zero, all connections such as water and chemical tanks should be emptied. If frost temperatures are expected the rental depot will have already winterised the vehicle by emptying the water to avoid freezing, etc prior to your pick-up date. Winterised, by definition, means that the water has to be emptied out of all water tanks. Following this it is not permitted to pour any more water into the fresh water tank and none of the water connections can be used any more. No water in the vehicle is available for use.
The renter is then required to purchase his/her own bottled water (e.g. drinking water) and to cover these costs him/herself.
The basins, sink, showers and toilets can no longer be used. However, the toilet can be partially flushed as long as only the windscreen wiper anti-frost fluid is used. If there is a heavy frost the toilet should not even be flushed like this and you will need to use public toilets.

The renter bears all responsibility for ensuring the vehicle remains winterised and for returning the vehicle in this state if the vehicle was collected in a warmer region such that the vehicle was not winterised or if this state is altered during the rental period. If the renter does not adhere to these guidelines - regardless of what weather conditions are present at drop-off time, a fee will be charged and the bond will be withheld until the vehicle is again winterised by a specialist and returned to the rental company.

The renter will be held responsible for any costs resulting from the vehicle being damaged such as when the tanks, engine elements and pipes are damaged due to freezing, frost, etc. In such cases there is no insurance cover. Please allow for the fact - when planning out your route, that camping grounds in certain areas may close during the winter. Some roads, especially in alpine areas may also be closed for driving or may be simply too dangerous to drive on.

Vancouver, Calgary, Edmonton, Whitehorse, Toronto and Halifax.
Please refer to 'Rental Depots' in the Fraserway section of our website for exact addresses.

The rental depots are open Monday to Friday between 0830 - 1700hrs and on Saturdays from 0830 - 1600hrs (Saturdays between 01 Nov and 31 Mar on request only).

All depots are closed on Sundays, except for: 
-Vancouver is open on Sundays between 01 May and 30 Sep from 0900hrs to 1500hrs
-Whitehorse is open on Sundays between 24 May and 26 Sep from 0900hrs to 1700hrs

All depots are closed between 24 Dec and 04 Jan in general, except for:
-Toronto is closed between 01 Dec and 30 Jan 
- Halifax and Whitehorse are closed between 11 Dec and 16 Jan

All depots are closed on the following public holidays in 2022:
01 Jan, 21 Feb, 15 Apr, 23 May, 21 Jun (Whitehorse only),  01 Jul, 01 Aug (Vancouver, Toronto and Halifax only), 15 Aug (Whitehorse only), 05 Sep, 10 Oct, 11 Nov, 25 Dec and 26 Dec.

Due to the high capacity no pick-up or drop off on the following dates:
Edmonton: 16.07., 18.07.,
Calgary: 02.07., 09.07., 11.07., 18.07., 08.09., 09.09., 10.09.,
Whitehorse: 25.05., 31.05., 01.06., 08.06., 14.06., 15.06., 22.06., 28.06., 06.07., 13.07., 02.08., 17.08., 22.08., 24.08., 06.09., 13.09., 

You can pick up your vehicle at the rental depot from Monday to Saturday between 0830 - 1500hrs. Pick-ups after 1500hrs are not possible and there are no transfers after 1300hrs. For insurance reasons you are not permitted to pick up your motorhome on the same day as your arrival with an international flight.

You are required to return the rental vehicle at the booked depot between 0830 and 1130hrs (the vehicle inspection needs to be over by 1130hrs). If returning the vehicle later a fee will be charged which can be 4 times the daily rental rate and the transfer to the airport will also be cancelled (no transfer after 1300hrs). There will be no refund provided if the vehicle is returned earlier than the date and time booked.

You are required to return the motorhome on time, undamaged, with a clean interior, with a full fuel tank, and the toilet and waste water tanks emptied, otherwise Fraserway will charge fees to rectify the situation. For further details please refer to the section 'Miscellaneous' and 'Post-hire Cleaning' below.

If your returning flight departs in the morning we strongly recommend that you book your motorhome such that you drop it off the day before you depart and spend a night in a hotel (or similar).

Transfers from/to downtown in Calgary, Edmonton or Whitehorse and transfers from/to the international airport/airport hotels (except Toronto*) in Vancouver, Calgary, Edmonton, Whitehorse or Halifax are included in the rental rates. 

Some restrictions apply:
- *Toronto: only from/to Lester Pearson airport or airport hotels, not from other airports (Hamilton etc.) and not from/to downtown

- Vancouver: from/to airport/airport hotels and only from/to the following downtown hotels:

GEC Granvilles Suites
Best Western Plus Sands
Best Western Premier Chateau Granville
Blue Horizon
Century Plaza
Coast Coal Harbor
Hotel Belmont
Fairmont Waterfront
Pan Pacific
Rosedale on Robson
Sandman Vancouver City Centre
Sandman on  Davie
Sutton Place
Westin Bayshore

In Vancouver also from Canada Place Cruise Terminal

- Halifax: from/to the following airport/airport hotels:
ALT Hotels
Quality Inn Halifax Airport
Hilton Garden Inn Halifax Airport
Holiday Inn Express & Suites Halifax Airport
Inn on the Lake 

and only from/to the following downtown hotels:

Atlantica Hotel Halifax
Cambridge Suites
Courtyard Mariott
Hotel Halifax
Lord Nelson Hotel & Suites
Four Points by Sheraton
Residence Inn by Mariott
The Westin Nova Scotia
Waverly Inn

- Calgary: from/to airport and the following airport hotels:

Acclaim Hotel
Best Western Premier Freeport Inn
Best Western Plus Port O´Call
Residence Inn Calgary Airport
Hampton Inn
Wingate by Wyndham
Courtyard Calgary Airport
Comfort Inn & Suites North
Clique Calgary Airport Hotel
Hilton Garden Inn Calgary Airport
Sandman Calgary Airport
Wyndham Garden Calgary Airport

and only from/to the following downtown hotels:

Delta Calgary Downtown
Fairmont Palliser
Hyatt Regency
Marriott Calgary Downtown
Ramada Downtown
Regency Suites
Sandman City Centre
Sheraton Suites Eau Claire

Whitehorse: from/to airport and the following airport hotels:
Skyy Hotel
Airport Chalet

and only from/to the following downtown hotels:
Best Western Gold Rush Inn
The Sternwheeler Hotel
Edgewater Hotel
Canada´s Best Value Inn
Days Inn
Elite Hotel (Northern Light Hotel)
Town & Mountain Hotel
Yukon Inn
Raven Inn
Midnight Sun Inn
Stratford Motel
Stop-In Family Hotel

Customers who are not staying at a designated transfer hotel can make their own way to one of these hotels where they will be picked up. Transfers from other hotels can be requested by the customer a few days prior to pick-up but cannot be guaranteed.

No transfers are available after 1300hrs.

Please contact Fraserway absolutely by telephone before picking up your vehicle to arrange the details of your transfer.

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of equal or greater value without upgrade costs if the model booked is not available for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be reimbursed. This does not enable the renter to cancel his/her booking and there are no grounds for compensation.

Not every vehicle model is available at every depot. The Van Conversion, C-Large, C-XLarge and A-Luxury motorhomes are not available in Whitehorse and are not recommended for use in Northern Canada and Alaska (and in the event of an accident or other damage that is caused no replacement vehicle will be sent there).

Most TC vehicles have diesel engines but some have petrol engines. The TC vehicles can also be booked with the 'Slide-out' facility for an additional fee.
The C-Large, C-XLarge, Overlander and A-Luxury vehicles all come with a slide-out facility. The A-Luxury W is a wheelchair accessible vehicle.

Even though all vehicles have similar equipment and designs, small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We cannot be held responsible for any mistakes or human error in the provision of these details. We reserve the right to make necessary changes to the information on our website at any time without prior notification.

The rental company reserves the right to charge a cleaning fee (CA$ 50 per hour required) if the vehicle is returned with a dirty interior. A fee for cleaning the exterior is only charged if this is excessively dirty. As a general rule the vehicle is required to be returned in the same condition it was in at pick-up time. The toilet and waste water tank must be completely empty prior to drop-off, otherwise a fee of CA$ 35 will be charged. The fuel tank must be full or further fees of CA$ 3 per litre will apply.

Despite regular quality control checks problems can still arise with the vehicles from time to time.
In the event of an accident, break-down, technical difficulties (including problems with tyres) you are required to inform the rental company immediately on the toll-free service line provided. A nationwide network of contracted mechanics is available in such cases. In an accident the police need to be contacted and the rental company should be informed within no longer than 24 hours. Third party demands are not to be agreed to and the police report must include the name and address of the people involved as well as any witnesses, along with all vehicle registration details.

Note: If you do not inform Fraserway immediately about the need for a repair and if the company is not given the opportunity to help you find you a solution no compensation will be provided. If the renter informs the rental company about any vehicle problems after the vehicle has been returned, but without having informed the rental company during the rental period no insurance cover nor any compensation will be provided.

Small repairs or necessary expenses for the upkeep of the vehicle up to the value of CA$ 50 can be carried out without prior notifcation of the rental company and will be reimbursed at vehicle drop-off time. For repairs that will cost more than CA$ 50 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed (otherwise no repairs will be reimbursed). Repairs can only be reimbursed upon presentation of a receipt.

The rental company is not required to provide compensation for problems incurred with the radio/cassette/CD-player, microwave oven, air conditioning or cruise control as these kind of breakdowns do not count as 'mechanical breakdowns'.

You are allowed to have pets (dogs only) with you in the vehicle if you pay an additional fee of CA$ 100 per dog and as long as you request this when you make your booking. Additional fees may be charged at drop-off in case the motorhome is not returned in the same condition in which you received it (no animal hair, etc. to be found). The renter is liable for any damage or dirtiness caused by or involving pets.

Smoking is not allowed in any of the vehicles. The rental company reserves the right to charge additional cleaning fees of up to CA$ 250 if a vehicle returns smelling of smoke.

If you plan to take your motorhome on a ferry, we strongly suggest that you book this well in advance. We recommend you book a space on the ferry for a vehicle up to 27ft in size even if you book a smaller vehicle, just in case you are upgraded at the depot to a larger vehicle. You can book the ferry trip through the Inside Passage with BC FERRIES. For information on the ferry please visit BC FERRIES, where you can also make a direct booking.

All information provided has been put together by us (Motorhome Bookers GmbH & Co. OHG) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We cannot accept responsibility for any differences that come to light between our list of conditions and those of the rental company.

The rental company Fraserway reserves the right to refuse, in exceptional cases, service (e.g. if they believe that the renter is not able, due to his physical condition, to participate in the road traffic).