Apollo Motorhome Holidays Australia

- Vehicle rental with unlimited kilometres for all vehicle types (except for 4WD vehicles with 300 kilometres per day)
- Standard insurance with an excess of AU$ 5,000 per incident (for Hitop Camper, Endeavour Camper and Vivid Camper) or AU$ 7,500 per incident (for Euro Tourer, Euro Camper, Euro Star, Euro Slider and Euro Deluxe) or AU$ 8,000 per incident (for all 4WD campers)
- 10% GST tax
- 3% Administration fee/taxes
- Additional driver fees
- Vehicle equipment
- Personal Check In and Check Out Service
- Free 24-hour roadside assistance
- Campground guide at depot
- National Road Service by the Australian Automobile Association

Post-hire cleaning costs:
The interior of the vehicle is expected to be in a clean state at drop-off time, otherwise fees of up to AU$ 500 will be charged. The toilet and waste water tank must be emptied prior to the return of the vehicle and all fuel tanks (i.e. petrol, diesel and gas) need to be full, otherwise a further fee of AU$ 150 will be charged. All vehicles must be completely free of mud. Smoking is not permitted in any of the vehicles or a cleaning & deodorising process will be necessary at a fee of up to AU$ 300.

This option is available for all motorhomes. It can only be booked in advance, is charged for a maximum of 50 rental days and cannot be added upon arrival. Long-hire discounts will not be applied to this supplement. You can see the price during the online quoting / booking process on our website.

In addition to the provisions included with the base rental rate, the All-Inclusive option includes:
- Liability Reduction 2 (VIP Cover) insurance supplement which reduces the excess to NIL (AU$ 500 for 4WD vehicles) for insured damages
- Unlimited windscreen (with Vivid Camper only 1 windscreen) and tyre damage as well as underbody damage and damage to roof superstructures (except 4WD vehicles)
- First LP Gas fill
- Camping table and camping chairs
- Initial set of toilet chemicals
- Baby/Booster seat (on request)

Save time and avoid errors at pick-up time!

With your travel documents you will also receive the internet link below which enables you to complete your online pre-registration in advance. You can use this form to complete all necessary details such as booking number, name etc. for Apollo so that they can prepare your rental agreement in advance of your arrival and have it ready for you to sign as soon as you arrive to pick up your vehicle.

The link is: https://bookings.apollocamper.com/PreReg/WWAPRVCO

A 5% discount will be applied to all motorhome rentals that are booked at least 180 days prior to travel.
- This offer is only valid for the standard rates and does not apply to the All-Inclusive surcharge
- The early booker special can be combined with the long-hire discount

8% for all hires over 21 days
- The discount does not apply to the All Inclusive surcharge, only to the standard rate.

The following conditions apply to multiple rentals:
- For customers who rent vehicles on separate occations within one holiday - whether in the United States of America, Australia or New Zealand with Apollo, Cheapa Campa or Star RV - the long-hire discount applies to the total number of rental days
- travel is within a 3 months period and needs to be booked together
- Payments made for the All Inclusive option booked in advance and the Liability Reduction options available on pick-up are still calculated for each single rental and for all rental days
- If you drop off one vehicle and pick up another on the same day, this day will still be calculated for each separate rental
- The cheaper long-hire discount is deducted from the total price
- The respective minimum hire period applies for each individual rental period
- The one-way fee is charged for each individual rental, as is the Broome surcharge

One rental day corresponds to one calendar day, regardless of what time you pick up or drop off your vehicle.

The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 7th day. Every rental day from the 8th day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on. The flex rate that applies for the 15th rental day will be used from then, etc.

To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation on www.motorhomebookers.com for the desired rental duration and the lowest available price will be applied. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Friday.

For changes to flex rate bookings the following applies:
The booking is calculated by using either the original flex rate or the flex rate at the time of the booking change, depending on which rate is higher. The following situations are classified as booking alterations.

- Change of pick-up or drop-off date
- Change of pick-up or drop-off location (depot)
- Change of vehicle category
- Name change
- Change of flex rates or introduction of special offers afterwards

If you decide to extend your hire by 2 days and this is approved (a change of drop-off date, not location or vehicle) the additional rental days will be charged according to the flex rate that applied when the booking was originally made. From 3 days or more the normal rules regarding changes apply as outlined above.

If a change is made to your booking with in 14 days of the pick-up date no rental days will be refunded if the hire is shortened. All rental days will be charged as originally booked.

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided. There are also no refunds provided if the booking is shortened within 14 days of the pick-up date.

- Transfers
- Petrol, oil, gas
- Additional insurance options
- AU$ 750 surcharge for pick-up or drop-off in Broome
- AU$ 165 one-way fee for campers and motorhomes (please refer to the 'Driving Restrictions' section for information on the minimum hire conditions that apply to one-way rentals)
- AU$ 0.40 for each additional kilometre if driving beyond 300 km per day with 4WD campers
- Camping table and chairs
- Baby/Booster seats
- Any taxes and fees that apply to services payable locally

- Transfers
- Petrol, oil and gas
- One-way fees
- AU$ 750 surcharge for pick-up or drop-off in Broome
- Any taxes and fees that apply to services payable locally

One-way rentals (= pick-up at location 'A' and drop-off at location 'B') between all Australian depots and in all vehicle categories are possible upon request with your booking - with the following exceptions:

-Vivid Camper is only available from/to Cairns, Brisbane, Sydney and Melbourne
-4WD Overlander Camper and 4WD X-Terrain can only be rented from/to Alice Springs, Broome, Cairns, Darwin, Perth
-4WD Adventure Camper, 4WD Trailfinder Camper cannot be rented from/to Hobart, Melbourne or Sydney
-Euro Slider and Euro Star vehicles can only be rented from/to Sydney, Melbourne, Brisbane. One-way rentals are only possible between these depots.

A one-way fee of AU$ 165 is charged for all one way rentals. Please note that special minimum hire conditions apply. A table outlining the minimum hire conditions can be found below under 'Driving Restrictions'.

Apollo offers supplementary Roadside Assistance, which can be purchased at pick-up for AU$ 4 per rental day (max. AU$ 100 per hire). This optional extra includes:

- Opening vehicle on lock out
- Lost key replacement up to AU$ 120
- Emergency towing (first 25 km included)
- Jump start
- Flat tyre change using spare located in vehicle
- On scene fuel delivery (up to 20 litres)

Apollo also offers an Extended Roadside Assistance for AU$ 7 per day (max. AU$ 175 per hire) which covers damage to 1 windscreen and 2 tyres in additon to the inclusions mentioned above.

Please note that basic Roadside Assistance is always included in your rental package. In case of a breakdown, you will receive assistance even if you do not buy supplementary Roadside Assistance. However, the extra services listed above are only available if you purchase supplementary Roadside Assistance coverage and will incur a minimum AU$ 100 call-out fee with the standard program.

A surcharge of AU$ 750 applies if you pick up and/or drop off your vehicle in Broome. This surcharge is always charged in addition to any one-way fees that may apply.

These are available for rent from Apollo and cost AU$ 35 per seat and rental.
For important information on this subject, please refer to the section 'Equipment & Extras' below.
If you require a baby or booster seat, please let us know the child's age and weight when you book. You need to book the seats in advance.

Please note: If you have baby between 0-6 months of age, you cannot rent a vehicle from Apollo as they do not allow baby capsules to be fitted to any of their vehicles.

If you book the All Inclusive option with us, baby and booster seats are included in the total price (pending availability, if requested with the booking and as long as the seats are suitable for the vehicle in question).

Please note that baby seats and booster seats cannot be fitted in the Hitop Campervan, Euro Tourer, Euro Slider, 4WD Trailfinder or 4WD Adventure Camper.

The local GST is included in all payments you make to us, as is 3% administration fee/taxes. For all amounts payable locally in AU$, the following sales taxes are charged on top of the price: 3% administration fee/taxes.

We have sought to provide accurate information on taxes. However, we do not accept responsibility for any changes such as new additional fees charged by the rental company at pick-up time or local tax increases made by the local or federal Australian government.

The standard insurance with insurance cover up to AU$ 10 million (depending on the vehicle) and an excess of AU$ 5,000 per incident for the Hitop, Endeavour Campervan and Vivid Camper and AU$ 7,500 per incident for Euro Tourer, Euro Camper, Euro Star, Euro Slider and Euro Deluxe and AU$ 8,000 per incident for 4WD Adventure Camper, 4WD Trailfinder Camper, 4WD Overlander and 4WD X-Terrain is included in the rental rates. This provides cover for damage to the rental vehicle or to third-party property. The renter and passengers are not insured for bodily damage to themselves as there is no passenger insurance provided by Apollo.

The renter's excess that comes with the standard insurance is AU$ 5,000 / AU$ 7,500 / AU$ 8,000 per incident for any property damage incurred by a third party or the rental vehicle, regardless of how the damage occurs or who causes it, which includes accidents that are no fault of the renter.

Exceptions:
For a list of uninsured incidents please refer to 'Insurance Exclusions' below.

In Australia, third-party insurance is not compulsory. Therefore, in the event of an accident involving an uninsured driver or if a third party flees the scene of an accident the renter will be liable up to the level of the excess even if he/she is not at fault.

You can reduce or eliminate the excess as follows.
- You can book the All Inclusive Option with us in advance (not available locally) which includes the full VIP Cover Liability Reduction Option 2 with NIL excess (AU$ 500 excess for 4WD vehicles)
- You can select the excess reduction insurance options with Apollo locally:

Hitop, Endeavour and Vivid Camper

Euro Tourer, Euro Camper, Euro Star, Euro Slider and Euro Deluxe

4WD vehicles

4WD Additional Cover:
This additional cover is available for AU$ 299 (or AU$ 199 for 4WD X-Terrain vehicles) when either Liability Reduction Option 2 or the All Inclusive option have been purchased. This is only availalble with the 4WD Adventure Camper, 4WD Trailfinder, 4WD X-Terrain and 4WD Overlander.
Coverage with this offer will protect the renter for:
- Accidental damage to the overhead and underbody sections (except for Single Vehicle Roll Over)
- Unlimited tyre and windscreen cover (not included with 4WD X-Terrain vehicles)
- Damage to the awning
- Damage to the roof tent
- Towing and vehicle recovery costs from 4WD roads where permission from Apollo to travel on these roads has been granted (up to AU$ 2,000 per rental)
- Unlimited kilometres
- NIL excess (with deposit of AU$ 500)

The respective excess is payable for any damage to the rental vehicle, to third party property, in the event of theft, fire, break-ins, vandalism as well as loss of revenue incurred by Apollo if the vehicle cannot be rented out due to necessary repairs.

Tyre damage or damage to the windscreen will need to be paid by the renter in full unless the 'Liability Reduction Option 2' or the All Inclusive option has been purchased (2WD vehicles only). With Option 2 (VIP Cover) 1 windscreen and 2 tyre repairs are covered, but any further costs beyond that are not covered and need to be paid by the renter him/herself. With the All Inclusive Option booked in advance with Motorhome Bookers (and the 4WD Additional Cover locally for any 4WD vehicles except for vehicle type X-Terrain), unlimited windscreen (with Vivid Camper only 1 windscreen) and tyre damages as well as underbody and overhead damages are covered.

Damages to awnings are only covered by insurance if the 4WD Additional Cover has been purchased.
With 2WD vehicles, regardles of any additional insurance option at all times the renter is responsible for any damage to the awning and slide out of the vehicle. Underbody and overhead damage is only covered if you book the All Inclusive Option with Motorhome Bookers.

There is no insurance cover whatsover if the vehicle is wilfully damaged, damaged due to negligence on the part of the rental party or due to illegal activities or forbidden activities as per the rental agreement. Please refer to the section 'Insurance Exclusions' below for further details.

With the standard insurance, the deposit (which covers the amount of the excess - depending on which insurance option you opt for) is deducted from a credit card (Visa, Mastercard, American Express and Diners Club are accepted) at pick-up time. Pre-paid credit cards, travellers cheques or cash will not be accepted.

The credit card holder must be present to sign for this and he/she is responsible for any damage to the rental vehicle. The deposit can also only be provided by the renter and not split several ways between members of the travelling party.

If you take just the Liability Reduction Option 1 the deposit of AU$ 2,500 will be deducted from your credit card and fees of 2% will be charged on top of the deposit amount if you use Visa or Mastercard. For American Express or Diners Club fees of 2.8% will apply. These fees are non-refundable.

If you choose the Liability Reduction Option 2 at pick-up time or you purchase the All Inclusive Option with Motorhome Bookers in advance, the deposit of AU$ 250 for campers and motorhomes and AU$ 500 for 4WD vehicles will be charged.

NOTE:
Please ensure that you have sufficient funds on your credit card before departure.

If the vehicle is returned without damage or third party incident the full amount of the deposit will be reimbursed. The refund can take up to 14 working days. Any changes in foreign exchange rates or fees are borne by the renter. All credit card deductions are made in Australian Dollars. Neither the rental company nor the tour operator is responsible for any differences that occur between the cost of a deducted deposit and the reimbursement which result from foreign exchange fluctuations or external fees.

The deposit will be reimbursed in full as long as the vehicle is returned in the same condition in which it was collected and with full petrol/diesel and gas tanks. The rental company reserves the right to charge a cleaning fee if the interior of the vehicle is excessively dirty at drop-off. The toilet and waste water tank must be completely empty, otherwise a further fee will be charged. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning' for further details.
In the event of damage to the rented vehicle or to property of a third party a new deposit will be taken in order to cover any further separate incidents of damage. If you booked the All Inclusive Option with Motorhome Bookers in advance and the rental vehicle is returned in the condition as mentioned above the credit card fees for Visa and Mastercard will be reimbursed.

If an accident occurs the deposit banked to cover the excess in the first instance regardless of who is at fault and is owed to the rental company by the renter even if the damage was not caused by you and is refunded as soon as the rental company receives a payment from a third party. This can of course take some time.

In Australia third party liabitily insurance is not compulsory. If you have an accident with an uninsured driver or the other person flees the scene of the accident you will be liable for the sum of the excess. The excess applicable for the insurance options mentioned above apply to each individual incident and not on a per-rental basis. If a second accident occurs, a further deposit of the same total will be payable.

All insurance cover is null and void if the terms of the Apollo Australia rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance. Any damage resulting from a violation of traffic regulations is also not covered by insurance.

Any damage caused by the vehicle rolling over (single vehicle accident) or water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in case of vehicle submersion, the vehicle being stranded in water, or resulting from driving on causeways or beach driving.
A vehicle rollover is deemed to have occurred where damage to the vehicle results from the vehicle rolling or tipping to such a degree that any or all tyres lose normal contact with the road surface.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuables in the vehicle.

In the cases listed below the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- vehicle submersion or the vehicle being stranded in a water area
- saltwater-related damage
- damage resulting from creek or river crossings, driving on causeways or beach driving
- Recovery cost of the vehicle if it is bogged
- Damage caused whilst the vehicle is being transported over water
- Activities that breach the rental agreement conditions or are against the law, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages). Here, the renter is liable for the full amount of damage caused either to the rented vehicle or to the property of a third party involved.
- Damage caused by the use of the wrong fuel or if water or oil, etc. are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- Costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- Any costs associated with with losing the fuel, oil or water caps and items in the convenience kits
- Any costs associated with damage or accidents caused by falling asleep whilst driving
- Repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas
- Costs for vehicle keys that have either been lost or locked in the vehicle
- Damage caused by snow chains
- If anyone who is not registered in the rental agreement drives the car
- Damage to awnings
- Damage to the roof tent
- Damage caused by the vehicle rolling over
- Damage caused wilfully or through negligence

The following incidents are payable by the renter separate to the insurance, unless you purchase the 'Liability Reduction Option 2' (VIP Cover) or All Inclusive option (see table above):
- Glass damage including unlimited windscreen (with Vivid Camper only 1 windscreen), headlights, other glass
- Damage to tyres or wheels
- Damage to the underbody and overhead of the vehicle

Damage to the slide-out of the Euro Slider is never covered by insurance and the renter is responsible for all associated costs.

Whilst we appreciate accidents may occur, there are also clearly cases of driver negligence where any insurance coverage is voided. This would include incidents where the driver is found to be in breach of the law in terms of speed, alcohol, drugs, or is found by the police or investigating authority to have been driving in a dangerous or negligent manner. In all such instances, Apollo reserves the right to pursue full recovery from the renter.

All credit card payments that you make locally at the rental company depot are made in Australian Dollars.

All payments made by credit/debit card locally at pick-up time will incur the following surcharges:
- Visa Credit or Mastercard Credit card: 2%
- American Express/Diners Club: 2.8%
These fees is non-refundable and apply on top of the respective deposit.

For security reasons, Apollo will only accept credit card or debit card for rental/extras charges paid on vehicle pick-up or drop-off. Cash payments will not be accepted at any branch. The bond is only payable at pick-up by credit card or debit credit card and cannot be paid with a pre-paid credit card.

Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement as a result of foreign exchange fluctuations or external fees.

Where speeding tickets and parking fines and/or accidents (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears.

The insurance options offered by the rental company do not include luggage insurance, nor do they included cover for any damage to the driver or passengers. It is therefore recommended that you obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

Apollo requires a national driving licence that lists all details in English.
If the important details on the national licence you hold are not in English, you are required to bring a valid international driving licence. An accredited English translation will be accepted in lieu of an international driving permit. Photocopies are not sufficient.

Every driver is required to have held a valid and full driving licence for at least 2 years prior to the pick-up date. The driving licence must be valid for the whole length of the rental.

The minimum age for the renter and other registered drivers is 21 years. All drivers must possess their driving licences for 2 years at least and have to be registered in the rental agreement.

Additional drivers can be registered at pick-up time for no extra charge. Anyone wishing to drive the motorhome must have their details entered in the rental agreement.

Before you can collect your vehicle you are required to present a valid driving licence, credit card, your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

- 5 days
- 7 - 21 days for one-way rentals depending on the route. For further details please refer to the section 'Driving Restrictions' below.
- 10 days during the period of 20 Dec 19 to 02 Jan 20
- 7 days minimum between 07 Oct and 14 Oct 19 during the Bathurst Motor Race applies from Sydney for the vehicle types Euro Camper, Euro Star, Euro Slider and Euro Deluxe.
- 7 days minimum between 23 Oct and 28 Oct 19 during the Phillip Island Races applies from Melbourne for the vehicle types Euro Camper, Euro Star, Euro Slider and Euro Deluxe.
- 10 days minimum between 20 Jan and 03 Feb 20 for pick-ups in Melbourne, Perth and Sydney with the Euro Tourer, Euro Camper, Euro Star, Euro Slider and Euro Deluxe

Minimum rental periods are subject to change during other peak periods.

Any rental that consists of 3 or more vehicles travelling together is considered a group booking and has to be requested with Apollo in advance. Please contact us directly if you wish to book more than 2 vehicles for the same time period. 

General vehicle equipment included with all motorhomes:
clothes pegs, clothes line, dustpan and brush, fire extinguisher, bucket, fresh water hose, broom

Kitchen and Personal Kits included with all motorhomes:
bedding, cooking equipment, eating utensils, bath and tea towels.

Provided in 4WD campers only: satellite safety beacon.

A first-aid kit is provided in every vehicle. If the seal is opened and you use it the kit becomes your property and AU$ 50 will be charged for it at drop-off.

The following extras that are not included in the base rental rate can be rented at the depot at pick-up time (pending availability). It is recommended that you reserve these items in advance:
- Camping table: AU$ 24 per rental
- Camping chair: AU$ 17 per chair and rental.
- GPS: AU$ 10 per day up to a maximum of AU$ 100 per rental
- Heater/fan: AU$ 15 per rental (only available for vehicle types Euro)
- Satellite phone (must be pre-booked): AU$ 20 per day plus call charges
- Toilet chemicals: AU$ 2.50 each
- Drop & Go Service*: US$ 75 per hire

*Drop & Go Service (post-hire cleaning fee): Bookable and payable locally for clients who want a quicker vehicle return and do not want to clean the vehicle. This service includes: interior and exterior cleaning of the vehicle, emptying of garbage and fridge, conversion of beds to dinettes. Please note that the toilets and waste water tanks must nevertheless be emptied.

The full propane gas cylinder is not included in the base rental rate. At the beginning of your rental period all vehicles are provided with a full gas cylinder and you will be charged the following at pick-up time
- AU$ 25 for Hitop, Endeavour, Vivid Camper, Euro Tourer, 4WD Adventure Camper, 4WD Trailfinder and 4WD Overlander
- AU$ 35 for all other vehicles
The gas cylinder can then be returned empty when you return the vehicle.

Baby seats and booster seats are compulsory in Australia for children up to 7 years of age. Seats that are only attached to the frame of the vehicle (such as the middle seat in the front of most motorhomes) are illegal. It is not permitted to use child seats from UK/Europe or other countries that do not have the appropriate connection for motorhomes. Children under the age of 4 are not permitted to sit in the front of any vehicle.

You can rent baby seats (suitable for children between 6 months and 4 years old) and booster seats (suitable for children 4 - 7 years of age and/or 14 to 26 kg weight) for AU$ 35 per unit and rental. This is a one-off payment and is valid for the entire rental period.

NOTE: If you have a baby between 0-6 months of age you cannot rent a vehicle from Apollo as they do not allow Baby Capsules to be fitted to any of their vehicles.

Baby Seats
2 baby seats can be fitted to the Motorhome Fleet. Baby seats cannot be fitted in the Hitop Campervan, Euro Tourer, Euro Slider, 4WD Trailfinder and Adventure Camper vehicles.

Booster Seats
2 booster seats can be supplied for the Motorhome Fleet. Booster seats cannot be fitted in the Hitop Campervan, Euro Tourer, Euro Slider, 4WD Trailfinder and Adventure Camper vehicles.

Only the following seat configurations are possible:

Endeavour Campervan: 2 baby seats or 2 booster or 1 baby seat + 1 booster seat
Vivid Camper: 2 baby seats or 2 booster or 1 baby seat + 1 booster seat
Euro Camper: 2 baby seats or 2 booster or 1 baby seat + 1 booster seat
Euro Star: 2 baby seats or 2 booster or 1 baby seat + 1 booster seat
Euro Deluxe: 2 baby seats or 2 booster or 1 baby seat + 1 booster seat
Overlander: 2 baby seats or 2 booster or 1 baby seat + 1 booster seat
X-Terrain: 2 baby seats or 2 booster or 1 baby seat + 1 booster seat

According to Australian law, baby and booster seats have to be fitted in the rear of the vehicle and are not allowed on the front seats.

Please provide us with the age(s) and weight(s) of your child(ren) when you make your booking so that we can book the appropriate seat for you. Baby and child seats must be booked in advance. If you book the all inclusive option with us these seats are included in the total price (must be prebooked, pending availability).

All non-4WD vehicles are permitted only for use on sealed/bitumen public roads and driveways/access ways (e.g. to camping grounds) that are no more than 12 km. The vehicles can be driven to any Island including Tasmania and/or North of Daintree River as long as written persmission is obtained from Apollo prior to travel. There is no insurance cover if you drive on unsealed terrain and you will be liable for any damage incurred.

The 4WD vehicles can be driven on recognized unsealed roads or tracks as long as these are included on maps, are sign-posted and clearly recognizable. There are certain areas where 4WD are only permitted to drive with the written permission of Apollo Campers - for example: trips to islands or the following areas:
Queensland: Birdsville Track, Burke Development Road from Chillagoe to Normanton, Cape York north of Daintree River and Finke Road
South Australia: Oodnadatta Track, Simpson Desert and Strzelecki Track
Tasmania: Tasmanian Island
Victoria: Warburton Road
Western Australia: Cape Leveque, Bungle Bungles, Gibb River Road, Kalumburu Road, Mitchell Falls/Plateau, Savannah Way from Normanton to Borroloola, Tanami Track
Northern Territory: Arnhem Land, Mereenie Loop, Plenty Highway

Even if you have written permission, special 'Remote Area' conditions apply. This means that in the event of an accident or breakdown in a remote area it will be the renter's full financial liability to pay any salvage, towing and/or recovery costs to the nearest Apollo depot. No replacement vehicle will be provided under any circumstances.

No vehicle is permitted for use on Fraser Island, Moreton Island or in the following areas:
Queensland: Old South Road from Mayrvale to Finke and Telegraph Road on the way to Cape York
South Australia: Gunbarrel Highway, Old Gunbarrel Highway
Western Australia: Gunbarrel Highway, Old Gunbarrel Highway, Canning Stock Route, the last 2 kilometres on Lennard River Gorge Road
Northern Territory: Boggy Hole in Finke Gorge National Park, Central Arnhem Road, Gunbarrel Highway, Old Gunbarrel Highway, Lost City in Litchfield Park, Old South Road from Mayrvale to Finke

Apollo reserves the right at its sole discretion to restrict vehicle movement in certain areas due to adverse road or weather conditions and the distance to nominated destinations in relation to the length of the rental period.

One-way rentals (= pick-up at location 'A' and drop-off at location 'B') between all Australian depots and in all vehicle categories are possible upon request in advance with your booking.

A one way rental fee of AU$ 165 is charged.

The one-way option is allowed as long as the following minimum hire conditions are met for Motorhome Rentals:

Minimum Hire for Motorhomes in Rental Days

All branches are closed on 19 Apr, 25 Dec, 01 Jan, 26 Jan and 27 Jan

Adelaide, Alice Springs, Brisbane, Cairns, Hobart, Melbourne, Perth, Sydney:
- Open daily from 0800hrs to 1600hrs 

Darwin:
- Open daily from 0800hrs to 1600hrs between 01 Apr and 19 Dec
- CLOSED between 20 Dec and 31 Mar

Broome:
- Open daily from 0800hrs to 1600hrs between 01 Apr and 19 Dec; closed on Sundays
- CLOSED between 20 Dec and 31 Mar

The Broome depot is open from 0800 - 1200hrs on following public holidays:
22 Apr, 25 Apr, 03 Jun and 30 Sep

You can pick up your vehicle at the booked depot at any time during the opening hours, but no later than 30 minutes prior to closing time.

You can only drop off your rental vehicle at the booked depot during opening hours, but no later than 30 minutes prior to closing time.

NOTE:
If your return flight is at midday or earlier we recommend that you drop off your motorhome at the depot on the day before your flight and spend the night in a hotel (or similar).

If the vehicle is returned earlier than agreed no refund will be provided.
If it is not returned to the agreed depot, at the agreed time the rental company will charge appropriate fees.
You can only extend the hire with prior approval from the rental company at the standard rates. This rate is normally higher than the Motorhome Bookers rates and is payable immediately locally by credit card (via the phone or at an Apollo rental depot), not at drop-off time.

If it is returned later than the agreed drop-off date without Apollo being made aware of the extension, the renter will be charged at a higher rate for those days (double the daily rate and if the depot is not the agreed drop-off location further transportation fees will be charged). You can also only change the drop-off depot with prior approval from the rental company. Otherwise, one-way fees as well as additional surcharges of at least AU$ 700 will apply.

If the vehicle is returned in a damaged or unclean state, if the toilet or waste water tanks are not emptied or the gas, petrol or diesel tank is not full Apollo will charge fees accordingly as well as processing fees. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning'.

Apollo does not provide transfers.

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not availble for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be refunded. This does not enable the renter to cancel his/her booking and there is no ground for reimbursement. Even though all vehicles have similar equipment and designs small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We can not accept responsibility for any mistakes or human error in the provision of these details. This information on our website can be changed at any time without prior notice.

The rental company reserves the right to charge a fee of up to AU$ 500 if the interior of any returned vehicle is extremely dirty. Toilets and waste water tanks (if the vehicle is equipped with these) must be completely emptied, petrol or diesel tanks must be full, otherwise a further fee of AU$ 150 will be charged. All vehicles must be completely free of mud. Smoking is not permitted in any of the vehicles or a cleaning & deodorising process will be necessary at a fee of up to AU$ 300.
The propane gas bottle (LPG) does not have to be full and can be brought back empty as long as the fee for this has already been paid. (see section 'Vehicle Equipment' / 'Extras' below). For any details on post-hire cleaning (Drop & Go Service) please see section 'Vehicle Equipment' / 'Extras'.

In the event of an accident, breakdown, technical difficulties or if other problems occur you are required to inform the rental company immediately and within no more than 24 hours. A nationwide network of contracted mechanics are available in such cases. In addition, Apollo has a 24-hour toll-free phone service which is available every day of the week. All Apollo vehicles are also registered with the Australian Automobile Association. Small repairs or expenses required for the upkeep of the vehicle up to AU$ 100 can be carried out without prior communication with the rental company and will be reimbursed to you at vehicle drop-off time. For repairs that will cost more than AU$ 100 you are required to notify the rental company before repairs take place in order to obtain their approval to proceed. Repairs can only be reimbursed upon presentation of a receipt.

Note: If you do not inform Apollo immediately about the need for a repair and if Apollo is not given the opportunity to help you find you a solution no reimbursement or compensation can be provided.

No compensation whatsoever is provided in case of any defects or repairs of WiFi, travel devices, radio, TV screen, CD or DVD player, awning, cruise control, etc. Further no compensation will be provided in the following events:
- failure of air conditioning in temperatures over 36 degrees Celsius
- defects of electric or gas heaters in temperatures below 4 degrees Celsius
- freezing of water pumps in temperatures below 2 degrees Celsius

Pets (dogs only) are allowed in the vehicles with prior and written notice for a fee of AU$ 200. Service dogs are allowed without any costs. Smoking is not permitted in any of the vehicles or a cleaning & deodorising process will be necessary at a fee of up to AU$ 300.

All information provided has been compiled by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Additional conditions form a component of the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We accept no responsibility for any differences that may come to light between our list of conditions and those of the rental company.